This room (Room 114) was booked for my elderly parents who were in the city for appointments. While the room appeared to be clean, mom woke up with a couple of bites the first morning but brushed it off. Second morning she woke covered in bites on her neck, back, backside, basically from head to toe.
When they brought it to the attention of the girl at the front desk all she was able to do is thank them for telling her about it, and offer a $60 discount. We are now left with the aftermath of cleaning and mitigating any spread to our home. Not happy with the response, and based on that, not willing to risk staying there again.