Checking in after 7 pm and room wasn’t available due to …staffing shortage? Went to dinner and they were ready upon return at 9 pm.
Clean quiet
The staff was very accommodating and friendly.
Check in and check out was great. Our thermostat wasn’t working so it got super hot in the middle of the night. The lotion wasn’t replaced and when I brought it to the attention of the agent working the desk, all I got was “Okay”. No apology, nothing.
Nice hotel, large rooms, friendly staff.
Very modern and clean. Bathroom was a bit small but overall very pleased with my room.
Very nice room. Condition of hotel and rooms was very clean and updated. Improvement could be made on the comfort of the bed as well as the fairly noisy AC/Heating unit.
It was great! Recommend it! Friendly people! Comfortable beds!
I was not happy with my recent visit. When we checked in, the front desk employee had a mask on and it had “Essential AF” printed on it. Its really disturbing when my 10 years old son asked what “AF” meant. I totally understand that our rooms will not be cleaned during these COVID times but it was not expressedly stated at the beginning of the stay. Other than that, the hotel was clean.
Great experience. The room was awesome. The refrigerator wasn’t plugged in but that was easy to fix.
It's a centrally located property that my wife and I chose as a 24th Anniversary getaway location.
I’am not happy with the bedroom that I paid for one night. The room was so cold the heater was not working at all. I call the front desk and the guy told me that I was going to get a credit for the problem that I had in the room with no heater. Next day I turned in the key at the front desk and I only got back $15 dollars back. That was like a slap in my face with $15 dollars only. I was told to call the manager on Monday 3/2/20. If don’t get a good credit back I will never stay there again in my life. I deserve a good customer service because I’m paying With my own money to stay there. I’m very upset with this kind of service we got!!!!!!!!
It was a nice small and quiet hotel. Rooms were updated and cute. I would definitely come back to book a room.
Fitness center needed water fountain repaired and hand sanitizer replenished.
The lady that checked us in, made us feel like we were home. This was the second hotel for the day after we had a bad experience with the first one. She went above and beyond when helping us.
Holiday Inn Express Portland West/Hillsboro, an IHG Hotel is located within a few miles (5 km) of Hillsboro Stadium and Topgolf. This hotel has 86 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM.
All 86 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, safes, and ironing boards.
At Holiday Inn Express Portland West/Hillsboro, an IHG Hotel, guests have access to a gym, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Checking in after 7 pm and room wasn’t available due to …staffing shortage? Went to dinner and they were ready upon return at 9 pm.
Clean quiet
The staff was very accommodating and friendly.
Thank you for staying with us!
Check in and check out was great. Our thermostat wasn’t working so it got super hot in the middle of the night. The lotion wasn’t replaced and when I brought it to the attention of the agent working the desk, all I got was “Okay”. No apology, nothing.
Thanks for staying with us. We appreciate your feedback!
Nice hotel, large rooms, friendly staff.
Thanks for staying with us. We appreciate your feedback!
Very modern and clean. Bathroom was a bit small but overall very pleased with my room.
Thanks for staying with us. We appreciate your feedback!
Very nice room. Condition of hotel and rooms was very clean and updated. Improvement could be made on the comfort of the bed as well as the fairly noisy AC/Heating unit.
Thanks for staying with us. We appreciate your feedback!
It was great! Recommend it! Friendly people! Comfortable beds!
Thank you for staying at Holiday Inn Express Portland West/Hillsboro. We appreciate the opportunity to serve you at this most challenging time.
Thanks for staying with us. We appreciate your feedback!
I was not happy with my recent visit. When we checked in, the front desk employee had a mask on and it had “Essential AF” printed on it. Its really disturbing when my 10 years old son asked what “AF” meant. I totally understand that our rooms will not be cleaned during these COVID times but it was not expressedly stated at the beginning of the stay. Other than that, the hotel was clean.
Thank you for your feedback. We will be addressing your concerns.
I am so sorry that our staffing shortages affected your check in at a time where you should have normally been able to check in with no delay. I appreciate your understanding of the situation and your patience in returning after dinner. We are doing our best to hire up so that we can have rooms available by our stated check in time of 3pm. So we hope this issue will not continue for long.