Copthorne Hotel Plymouth3.0 out of 5.0
Recent guest reviews
I was booked to facilitate a training session in one of the meeting rooms. The staff were the most friendliest and welcoming I have ever come across . I stay in a lot of venues and have never been treated with first class service before. The training room was newly carpeted, the room was excellently laid out with everything tea coffee and pastry's, then lunch was provided in the restaurant which was a 2 course meal . The food, service and professionalism of all the staff was outstanding the best hotel for training I have ever trained in . I would totally 100% recommend the team at this hotel I can not praise them enough for all their hard work, all of my delegates were so happy at the service they received . Thank you copthorne you were simply OUTSTANDING!!!!! for the past two days
This hotel is really well located! Across the gardens from Beckley Point, a stone's throw away from Plymouth University, and a two minute walk to all the shops and shopping mall. Overall experience was lovely! Every single member of staff friendly, welcoming and ever so helpful.. Nothing asked was too much!! Felt like "Home away from home" The only reason I have not given it 5 star rating, is due to the out dated decor/styling bathrooms etc and the very small beds. BUT and very excitingly, "Change is Coming"!! They are about to do a total revamp, which will make a huge difference. We look forward to our next visit!! (Good luck with the renovations!)
The hotel is in the best location to the university and shops. we stayed here for 2 nights while our daughter was moving into the halls at the university what a great experience, the rooms were spacious and very clean beds were very comfy. All cleaners, bar, reception, dining staff were very friendly and all had a smile, but would like to mention a special thank you to Demi a member of staff at the reception who was very helpful when booking my reservation and the 3 phone calls I made before arriving about directions and parking to the hotel, she also couldn't do enough for us while we were there too. The car park is a little tricky to find because of the one way system and can be slightly tight but we have parked in tighter spaces in hotels in Plymouth. Breakfast - was help your self and you had a lot of choice and was very nice, my only criticism would be I like my bacon crispy but that's my personal choice lol We would recommend this hotel and we will be definitely returning here Thank you from Mrs Moclair
We have just returned from a 2 night stay as our daughter was starting university and it is the closest hotel. The positives are that it has an underground car park which we found easily, every member of staff we met were very helpful and professional and the room was a good size, very clean with a comfortable bed, plentiful toiletries and was quiet. We were on the 4th floor. The view was of Sainsbury's car park but that wasn't a problem for us. Beyond that you could see for miles. Breakfast was fine, what we expected and it's a quick walk into the city. Yes it's not the prettiest hotel but it was ideally placed for us. We did have an issue with the TV but this was quickly sorted, it just needed a reboot.
Location: convenient to station, Uni and retail but not to harbor or Hoe. Practical but soulless. Crowne Plaza is the opposite in terms of location. Layout: designed to confuse. Can't figure out how to get from one place to the next. Badly designed. Very annoying. No sense of arrival (a real put off) Breakfast: over rated by other reviewers in my opinion. Plentiful but not great quality and lacking variety of imagination. Just a mediocre Full English Breakfast. Condition: barely passable. Very dated. Bathrooms show signs of caulking and grout replacements over the decades. All furniture shows signs of wear. Carpet is depressing. Decor is decades old. Why has the owner let this go so long? Staff: the best part of the hotel. Good attitude despite under staffing and poor condition of the building.
The hotel is situated in the heart of Plymouth and easily accessible, we travelled by bus. The hotel from the outside is rather concrete block looking and unappealing to the eye. The room was very dated and in need of modernisation. This had an en suite with bath and shower head inside, ample sized room. Toiletries were provided. When we booked the photographs of the room looked lovely however I would suggest they are newly decorated rooms but the photos and definitely not what we stayed in. The bed was ok with a nice sized TV. The room contained a hairdryer and even a fridge which was beneficial. There was a sofa in the room which looked dirty and old. From the information to hand at point of booking we were expecting slightly more, nicer, cleaner and fresher room so were a little disappointed. The staff were friendly and helpful and we were able to check in early at no extra cost.
Came on a Friday night as we were staying for the University Open day the next morning. Arrived at about 9.00pm and entered the underground car park which is very tight to say the least!! but as part of our package was free. Check in was fine and we found our room, No. 125. I had booked a room to fit 3 people but what I wasn't expecting, and wasn't told at the time of booking, was a z-bed as the extra bed - not suitable or appropriate for a 5ft 9 18 year old! As we were only there for one night I did not complain but did mention it when checking out and was told that the hotel did not have 'triple rooms' - I should have been told this at the time of booking! Comfortable enough room, good shower, tea/coffee making facilities and clean but avoid this room when booking - our TV kept switching itself off, fridge clicked on and off all night, paper thin walls so all I could hear was the VERY loud TV coming through the walls from the room next door plus the cistern made a noise every time they flushed the loo which was a lot! To add to that, as I was trying to sleep all I could hear at different intervals were people talking very loudly - we were on the first floor with a sort of ramp underneath which was either where the kitchens were or a smoking point - I so wish I had taken ear plugs!! NOT a good night's sleep!! Breakfast very basic, and not displayed particularly well, the room could do with a bit of updating as it looks very tired and shabby but waitress was lovely and efficient. All in all a very disappointing stay and glad we only paid a special rate as we were there for the University day. Sadly would not return.
Used this as a base when my daughter visited the Uni, which t is perfectly placed for, a 5 min walk! Firstly if you're driving, finding the car park is a Christopher Columbus mission, it took us three attempts .. (answer: come into Mayflower Street and turn right just before the little pedestrian crossing! - it looks like you can't but you can!!). Room and beds were comfy, though the room did get very warm at night. Had to contend with some noisy drunken neighbours but not too bad and once they'd said goodnight to one another it was fine (My point? The hallways echo!). The bar was soulless and the beer selection crap, which was a shame as there was nothing appealing too close (for those that know Plymouth City centre you'll know what I mean!) About 15 min walk from the Hoe (very easy) and then another stroll to the Barbican (which is lovely and littered with pubs and restaurants!). Breakfast was good and all the staff we encountered were excellent. Should my daughter choose to go to Plymouth (that is if the afore mentioned city centre hasn't scarred her for life!) I will probably use this hotel as my base for visits.
I stayed at the Copthorne Hotel, Plymouth in room 400 for 3 nights. On the plus side most of the staff were very friendly and helpful. The staff in the restaurant at breakfast were very friendly and helpful especially Erena (hope I spelt that right) and Kinga at reception was nice and helpful too. The housekeeping staff are also very friendly and helpful. Having a fridge in the room and with complimentary drinks was also nice. The room was lovely with a comfortable bed. Despite the above, I have to say I was very disappointed as the television kept going off. It is very frustrating when you are following a programme and the telly goes off. The manager eventually got it to work but when I switched to the programme I had been watching the credits were rolling. The problem with the TV happened every single night and morning I was there. I asked them to move me to another room but they wouldn't. I paid £120 per night which is a lot of money for me and didn't get the full service I was expecting. I go away several times in the year and stay at various hotels, this is one of two hotels I have had issues with. I have stayed at this hotel before but will not be returning. I have stayed at the New Continental and the Jurys Inn and regretted not choosing one of them. I was going to give this hotel an average rating but because they couldn't even be bothered to contact me after I complained at reception they get a poor rating. I was expecting to be offered a refund as a gesture of goodwill on their part but when I checked out they took the whole amount of £120 per night. The girl at reception took my details and said someone would contact me on Monday. As it is nearly 4.00pm I don't expect they will bother now. The wifi was not working properly either. Never again.
This is my hotel of choice for staying in Plymouth. Located on Armada Way by the shopping centre. The bar also exits onto Sainsbury Car park and you can park here although there is a fee. The hotel has its own secure car park but his is only suitable for cars. The rooms are spacious and comfortable. There is WiFi. Breakfast is good as is the food in the restaurant. Lift to all floors. Just a short walk into town. If you are looking for somewhere else to eat Steak and Omelette is a short walk away.
Reviews from Trip Advisor
43% of guests recommend this hotelTotal of 964 reviews