Terrasse Hotel Playa del Carmen

3.5 star property

Choose dates to view prices

Photo gallery for Terrasse Hotel Playa del Carmen

A rooftop terrace with a wooden pergola, white sofas, black chairs, and a dining table.
A modern living room with a sofa, a wicker chair, a coffee table, and a large mirror.
Three people sitting at a table under a thatched roof, holding drinks.
Deluxe Double Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe
Rooftop terrace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Place, Quinta Avenida
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

Deluxe Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 188 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Deluxe Double Room, 1 King Bed

  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Premium Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Premium Double Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, Terrasse Hotel Playa del Carmen is within a mile (2 km) of popular sights such as Playa 88 and Punta Esmeralda Beach. This 3.5-star hotel has 22 guestrooms and offers an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Mamitas Beach - 8 min walk - 0.5 miles
  • Guadalupe Church - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 13 min walk - 0.7 miles
  • Quinta Avenida - 14 min walk - 0.8 miles
  • Punta Esmeralda Beach - 7 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Crisol - ‬2 min walk
  • ‪Ceviche Corazon - ‬3 min walk
  • ‪Pizza Italia - ‬6 min walk
  • ‪Tropical Tacos - ‬3 min walk
  • ‪Quinta Parilla - ‬5 min walk

About this property

Terrasse Hotel Playa del Carmen

Terrasse Hotel Playa del Carmen offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 2500 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a communal living room.
55-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers. Other amenities include minibars, safes, and desks. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per person, per night
  • Destination fee: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Terrasse Hotel Playa del Carmen?

Terrasse Hotel Playa del Carmen provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Terrasse Hotel Playa del Carmen?

As of Jul 5, 2026, prices found for a 1-night stay for 2 adults at Terrasse Hotel Playa del Carmen on Jul 10, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Terrasse Hotel Playa del Carmen?

This hotel is situated in Luis Donaldo Colosio within a short 13-minute walk of Quinta Avenida and also 13 minutes on foot from Playa del Carmen Main Beach. You'll also find Mamitas Beach and Punta Esmeralda Beach within a short drive.

Will I be able to park at Terrasse Hotel Playa del Carmen?

No, there isn't parking available at the hotel.

Is there a spa at Terrasse Hotel Playa del Carmen?

Spa services at the hotel include deep-tissue massages.

Does Terrasse Hotel Playa del Carmen feature a casino?

No, Terrasse Hotel Playa del Carmen doesn't have a casino.

Will I find an indoor pool at Terrasse Hotel Playa del Carmen?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Terrasse Hotel Playa del Carmen?

Amenities that appeal to couples at this hotel include premium bedding, a minibar, and Netflix.

Does Terrasse Hotel Playa del Carmen have a hot tub?

No, this hotel doesn't have a spa tub.

Does Terrasse Hotel Playa del Carmen feature a restaurant that includes a breakfast menu?

Terrasse Hotel Playa del Carmen offers free continental breakfast each morning though there is no restaurant.

Will Terrasse Hotel Playa del Carmen allow pets to stay for free?

No, pets and service animals aren't allowed at Terrasse Hotel Playa del Carmen.

Does Terrasse Hotel Playa del Carmen have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Terrasse Hotel Playa del Carmen?

The closest major airport to Terrasse Hotel Playa del Carmen is Cozumel Intl. Airport (CZM), which is 23 mi away (258 minutes by car).

Can I book a room with a balcony at Terrasse Hotel Playa del Carmen?

Yes, some guestrooms at Terrasse Hotel Playa del Carmen offer a balcony and may feature city views.

Terrasse Hotel Playa del Carmen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 218 reviews
Rating 8 - Good. 50 out of 218 reviews
Rating 6 - Okay. 22 out of 218 reviews
Rating 4 - Poor. 8 out of 218 reviews
Rating 2 - Terrible. 9 out of 218 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Amenities were great, location and cleanliness
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nikoletta

Liked: Cleanliness, staff & service, amenities
Love this place!
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Perla

Liked: Cleanliness, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Octavio David

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are on really tight budget or just want to enjoy it’s a nice room everything you need. I love that the there’s a pretty rooftop and pool. It’s quite as well. The staff is really nice and respect full
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent little boutique hotel, wonderful staff, and comfortable rooms. If you’re looking for a quieter, cozier stay in Playa, this is a good place. Rooms are clean, bed was comfortable, and the balcony was very nice. Spacious room and bathroom, especially for the price. It’s definitely worth it to get one of the balcony side rooms. The staff were incredibly friendly and helpful, being very flexible with our check in and check out, and allowing us to upgrade rooms at no additional cost.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was told breakfast wasn’t included. The hotel was nice but I don’t think it’s worth the value.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Carly

Liked: Cleanliness, amenities, property conditions & facilities
Staff!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service
Room was great, pool terrible as green in color not maintained. Lots of dogs running around barking all night. Staff was great and restaurant was excellent
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Alviera

Liked: Cleanliness, staff & service, amenities
Please make these feedbacks shorter! And, yes, Everything was good at Terrasse!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

mitchell

Great staff, nice quiet hotel.
Stayed 7 nights in Jan 2025
Verified

2/10 Terrible

Derek

Disliked: Amenities, property conditions & facilities
They didn’t have running water and the hotel room was not as described I would not go a couple get away here
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel north of the Playa del Carmen centre. We only stayed for one night, but it was a good choice.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!!Not far from the restaurants and the beach.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Kaiwen

Liked: Cleanliness, property conditions & facilities
Great place!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Dahlia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel, affordable, kind and attentive staff, near local homes and shops
Stayed 11 nights in Jul 2022
Verified

8/10 Good

Kamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel on a budget! gorgeous views from the roof/pool & the restaurant had a great breakfast :)
Verified

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel.

Great little hotel in a fantastic location. Friendly staff and everything worked well. Would reccomend.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Jovana

Liked: Amenities
Disliked: Cleanliness
The room needs to be revamped. The bathroom wasn’t that clean, staff wasn’t very helpful. I ended up checking out early.
Stayed 8 nights in Dec 2025
Verified

6/10 Okay

Karla

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bed mattress was super uncomfortable, it was to hard It is a bit far from the center of Playa del Carmen We didn't get the room cleaned any day of the 4 days of our stay We also didn't have bodywash luckily I brought my own. The room was a good size and we were like 15 min walking from the center of Playa del Carmen
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Nacom

Liked: Cleanliness, staff & service, property conditions & facilities
Everything the people the room environment all plus feel good to stay there
Stayed 1 night in May 2023
Verified

8/10 Good

Vonshae

Liked: Staff & service, property conditions & facilities
Good place to stay. They have street parking and on Sundays they a street marking the anyone would enjoying.
Verified

8/10 Good

Justin

Liked: Amenities
Great spot.
Stayed 1 night in Jan 2024