Extended Stay America Pittsburgh - Carnegie

Day desk staff were very nice and allowed me to check-in early. The first room I was in, the toilet hadn't been clean in a long while. It was very unpleasant. The day desk clerk was more than happy to change rooms and I did. The 1st floor room I was in, there was a very female in one of the surrounding rooms who went on for a little while. I contacted the front desk and complained. Later that night/early morning, loud door banging started around approx. around midnight. I did not complain hoping it would get better since it was a Friday night stay. It didn't improve and got worse as time progressed on into the early morning until after my second call to the front desk. Spoke to a Bill and he was extremely rude to me. The first call to the desk, there was no answer and call forwarded to Reservations. I expressed my concerns to the agent and she said that a follow up call to the manager would proceed our call with my noise complaint. Nothing changed and spoke to Bill at the desk on the second call. The noise was coming from surrounding rooms and Bill made like it was the maintenance office and laundry room noise he was making and only 4 times but, after further inspection upon departure, these were actual property rooms beside and across from my room of 110 making the noise and not the front desk gentleman working in these areas. Bill's attitude towards me, was very inappropriate for a guest. Made me feel like I was crazy and complaining for no reason at all/lying.

It is remote Somewhat secluded. Good and bad. Can’t walk to dinner

The negatives: It's a good thing I carry Lysol wipes with me because the counter tops and bathroom surfaces were filthy. It really looked like they had just replaced the linens and forgot to do anything else. There was even a used coffee cup on one of the nightstands. The positives: The best thing about this stay was the location of the hotel. Perfect distance from the downtown area. It only took us about 10 minutes (in traffic) to get down to Station Square to get on the Ferry to Heinz Field.

The staff was nice , thats about it... Our room was disgusting.... dog hair all over the carpet - as in a walked in, took off my shoes and in seconds my socks were covered! The refrigerator was disgusting and you could tell was not cleaned in years!!! The bathroom had duct tape and human hair all over and also was not cleaned in several months. We are not hard to please but this place is disgusting. Pretty much a frat house.... maybe worse.

Reasonable rates great staff clean room. Easy access!

I wasn’t expecting the ritz, but this property should be condemned.

Many noise and a smell of marijuana, not still breakfast, nor in the evenings people made a fuss in the halls the hotel was not so clean and the rooms was. Ok The staff they was ok but the Hotel is very ghetto, I never stay there again

The hotel staff was lovely. Unfortunately , the hotel was extremely dirty. The non-smoking floor smelled of smoke which burned my eyes. The only way to get the room to smell less smoky was to open the window in 40F temps. Only one of the windows had a screen. The elevators and hallways were dirty too.

Staff were wonderful. We received recommendations for local restaurants that we loved. Would definitely recommend.

Too many permanent residents Place needs to have a remodel completed

Room wasn't ready when we got there. Breakfast was granola bars, no ice machines. They did have a kitchen to keep our beverages cold. Close to downtown, only took 10-15 minutes after Pirates game to get back.

Kitchenette, very nice personnel. No breakfast, just a granola bar and coffee.

Was in town for a week on business and looking for a room with kitchen amenities. The Extended Stay Carnegie is about 6 miles from downtown making it an easy commute. Somewhat odd location for a hotel but standard comfort with basic kitchen amenities. Will be staying here again in the future.

The pillows on the bed were okay ... but the rest of the bed was not good. The covers were really thin. The hotel also advertises a continental breakfast. But really it is a coffee station with individually wrapped muffins to grab and go .... Laundry facilities were expensive and only offered cold water. The staff was really nice, but they took a long time to check me in and out even though I had a prepaid reservation...

I was not greeted with the same salutations as the guest in front of me. I was not given information regarding services the hotel provides to their guest. There was a dog on site. There was dog hair in a back stairwell. The overall condition of the front lobby was not clean.

Went for two nights while getting some work done - was only able to stay in the room because we knew it was only 2 nights - not even a full 36 hours. The sheets were disgusting - there was a collection of bodily fluids on the fitted sheet and stains on some pillowcases. The bathroom was pitifully small.- good luck using the shower more than a couple times or moving around the shared sink/toilet space with more than one person. The kitchen area was basically a hotplate and microwave and very little counter space - and it wasn't made clear how to request basic necessities at the front, but we didn't want to risk using the hotel's materials anyways. Also, the atmosphere created by the other guests left a lot to be desired. I could find cleaner, roomier spaces - where I'll feel more comfortable walking around at night - for the same price or a little less honestly. Don't let the photos on the site fool you - this isn't that nice of a place and you can get better for similar cost elsewhere. Also, there's nothing in the immediate area for food/shopping. Plan at least 15 minutes each way in the car for any meal, since you likely won't be doing any cooking in the room. And the "breakfast" is really just a coffee bar and packaged granola bars/muffins, so you'll basically be on the hook for every meal while you're there. Find somewhere else for an extended stay.

Spent a Eve away from the house.. hotel was fine for a n average stay.

we stayed at extended stay carnegie for a week while our townhome was being finished. Overall the stay was good. Staff friendly and helpful. Only thing that I had a complaint about was the tub. When I went to give my daughter a bath, the tub had hair in it still from the previous guest. I went to the front desk and told the employee and he was quick to ask if we wanted to change rooms or him to come clean it. Which I found nice. Since we had two small children and everything already out I declined being moved and just asked if I could have cleaning supplies to clean it myself. The employee asked several times if he could come do it for me. Breakfast was nothing special. Quick coffee, snack bar, muffin and oatmeal.