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SM Resort Phuket

3.0 out of 5.0

Recent guest reviews

Out of all the places ive stayed in Thailand this is the absolute worst. Staff are terrible don't care about their jobs at all or service to customers. Its dirty around the hotel they'd only clean my room twice a week and give me old stained towels and bed sheets with blood stains. Wi-Fi is terrible and doesnt work half the time when all it takes is a simple reset and when you tell them it takes them over 40 minutes to get on to it lol. My tables are stained. My sink was leaking. They let someone who is not registered into my room while i was sleeping and wasnt a worker/cleaner was absolutely shocked he didnt even know my room number and they just let him up and in. On one occasion they called me at 5am saying my taxi to the airport is ready when i was not even leaving and i told them that, then 1 minute later they call back up arguing that it is for me... im pretty sure id know if im leaving thailand lol. Another time they called me around 6am saying my bus to a tour trip is here when i didnt have one booked as i told them its not for me, they then called again after hanging up saying it is for me when i said it clearly isnt! Then they ask my name for confirmation maybe they should check the screen in front of them. I dont come on holidays to get calls that are not for me at 5am. Also the restaurant is barely ever open, though its terrible and over priced anyways

On arrival here was told fully booked even though I had a reservation.the lobby was being used to sort all the dirty laundry,which was lying all over the floor.On insistence that I didn't want to change hotels (my previous hotel was also fully booked) they put me in a 1st floor room, next to the overhead power cables. I went to put some stuff in the fridge but there was just a huge ice block in there so I spent about an hour defrosting the fridge. It was quite obvious the room was filthy with dust, dirt,and grime everywhere.various things were broken, ie the towel rail, bathroom tap, curtain rail, but I didn't find out till later that the aircon was broken.there was sh.t on one of the pillows.a kettle is provided but no tea or coffee.im now waiting to be moved to another room. This place actually make my skin crawl! ( Though that could be some bug or other as I've mysterious bite marks on me this morning) after a very hot, sleepless night.cant believe they charged over 4000bt for 3 nights for this place!

I spent 9 nights in this hotel over Christmas. Basically rooms are quite ok with nice TV (with lots of channels) and a comfy bed. No noise issues from outside either. The hotel serves subpar breakfast for 200 baht per person. Better options within walking distance. So why 3 stars? Rooms are cleaned only every second day, the staff (if you saw any) seemed very very bored about their job and really left a kind of apathetic feeling about the whole place. For me the staff always is the most important thing as they will ensure your enjoyment and safety during your stay. Next time will find another place as there's lots of options available in Patong. But yeah, it was OK...

got a great deal for 300 baht a night . rooms were clean and spacious.. good room service... nice large bathroom.. room has flat screen TV and a stationary computer for your convenience... is a short walk to the beach.. and directly on the road leading to karon/kata.... about a 15 minute walk to bangla road... for the price you really can't find a better deal

The staff was excellent, very humble & helpful... enjoyed the stay. The towels wasnt so soft & breakfast could of been better but otherwise it was lovely. Will definitely go back there... transport could have been made available as the hotel does have a shuttle but it wasn't available the 10 days that we were there.

Stay in for 3 nites. For the price is really worth a stay. This Resort is not located along Patong Beach. Rent a Bike or take a motor taxi 5 mins to the beach. The resort have a nice outdoor swimming pool, restaurant and bar. Free Wi-Fi is available Connection is good but sometimes during the night power failure then you have wake up and on the air con again...Air Con is working fine. With a 42-inch flat-screen cable TV, DVD player, fridge and computer. Internet can also be accessed via the cable TV. Rooms offer views of Patong-Karon Mountain. The on-site restaurant serves local and international and Asian cuisines, with a bar as well.. The room is pretty big and clean with a nice bathtub. Family Mart just opposite. Sleeping is quiet good until morning some cleaning staff chatting a bit loud. All and all with the price is fine...A hotel with fine staff and well equip room. " NO COMPLAINT AT ALL" Will be back.

I have stayed at this hotel 3 times in the past 4 years. It is located on the edge of Patong near Simon Cabaret so not that close to the centre of town but that means that it is very quiet. If you stay in the centre you may have trouble sleeping at night due to the noise coming from the bars. The hotel is walking distance to Hard Rock Café and Hooters and there is plenty of shopping nearby. There are always tuk tuk's and moto's outside. 24 hour convenience store just across the lane. The rooms are clean and comfortable with everything you need except an in room safe. Safe Deposit boxes at reception, I have never had an issue here. Rooms on the top floor include a dining table and chairs. Breakfast room / restaurant on site or just step out to one of the many local places. Considering that the most I have ever paid here is $44 a night the hotel represents great value if you are happy to commute to Bangla Rd etc for the nightlife. I have been to Patong over 20 times including one stay of 9 months and wish I had discovered this hotel a lot earlier. Overall a clean, comfortable and safe hotel at a great price.

The rooms are neat n clean. Food is not that good compare to its rate. At least you will get good food outside. Facilities provided are very less. They wont even supply water free of cost. Only thing good was the room and the free wi-fi, and of course the location. I loved the location most because I get all utility shop around the places.

This is a fairly small resort in Patong. It is about a mile from the beach and from Bangla Road so it is not very convenient in that regard, but it is quiet at night, and inexpensive. There was usually a motorbike taxi just across the street so getting to the beach wasn't to difficult but it did cost me 60 baht each time. I only ate at the resort one time during my 7 night stay and the food was pretty bland and forgettable. The rooms were clean and the air conditioner worked, which were my primary concerns. If you are looking for a clean and quiet place this is a simple and inexpensive place to stay and a great choice; if you are looking to go wild, you might want to find a place closer to Bangla Road.

My family only eat in restaurant so I cant say anything about the hotel but really hope its a higher quality than the restaurant. We ordered Spaghetti Carbonara and 2 Filet Mignon. The Carbonara came with sausages in it ... ! and the taste was very bland. Spaghetti little cold. 20 min (twenty) after my Carbonara was served came the Filet Mignon - no steak-knifes ... When we asked for steak-knifes the waiter laughed and came with one knife - they didnt have any more ... The meat was defenately not Filet but some cheap hard meat - difficult to cut even with steak-knife. Worst meat I ever have in Thailand (15 trips) When the bill came they had added VAT and Tax, 17% ... So all in all: Worst food and most expensive in Patong. Stay away

20/42 Sirirat Road Patong Phuket

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Rooftop terrace

SM Resort Phuket places you within 2 miles (3 km) of popular sights like Patong Beach and Bangla Night Street. This 3-star hotel has 50 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. It's in central Patong and also close to Simon Cabaret and Bangla Boxing Stadium.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 6 AM to 11 AM.


Rooms

All 50 individually furnished accommodations feature sitting areas. 42-inch plasma TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Fireplaces, tablet computers, and refrigerators are also standard.


Property features

At SM Resort Phuket, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free offsite parking, and a shuttle from the hotel to the airport (available on request) for THB 800-1200 per vehicle. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Superior Twin Room

Twin 1 | Sleeps 3

Sweet Suite Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

54% of guests recommend this hotel

Total of 42 reviews