Phoenix Vacation Packages

The unit was old, pieces out of cabinets. We were told to dial O for service. They were nice when they answered the phone. But did not get service. We waited sometimes for over 24 hours.

The staff went out of the way to make sure we got a great room and where treated well.

For the price, this is a value since you have separate bedrooms and a full kitchen, etc - much better than a hotel suite. However, while the property is nice, it is overdue for a renovation. Also, the master bathroom is wide open to the master bedroom - toilet, bathtub and shower - zero privacy, and that was really odd and uncomfortable.

My wife and I just returned from what was supposed to be a 4-day vacation at the Biltmore, but it was so incredible we ended up extending our stay for a fifth day! From start to finish, this resort exceeded our expectations in almost every way. Our room was absolutely perfect spacious, clean, and beautifully appointed. It was a true sanctuary after our fun filled days. And speaking of fun, we took full advantage of the amenities. The adult pool was a peaceful oasis, and we loved the variety of food options available on-site. Every meal was a delight. The bars were a highlight! The bartenders were not only friendly but truly skilled, crafting delicious and creative drinks. The service throughout the entire property was consistently warm and attentive, making us feel so welcome. We're normally not the biggest gym rats on vacation, but the fitness center was so well-equipped we actually looked forward to our workouts. The pickleball courts were an absolute blast and added a fun, active element to our days. And the spa! What a gem. The services were spectacular, and we found the pricing to be very reasonable for the quality of the treatments. Now, for complete transparency, the in-room TVs were down for the first two days of our stay. While we would have enjoyed winding down with a movie, honestly? It barely put a dent in our experience.

The room was clean and comfortable, the staff were all professional and friendly. We particularly enjoyed the live music in the dining area in the evening.