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La Quinta Inn Phoenix Thomas Road

2.5 out of 5.0

Recent guest reviews

Overall we had a great experience- room was clean and comfortable and staff was friendly & helpful ... and there's a discount at the Denny's next door for hotel guests, which was very convenient since the free breakfast advertised was very disappointing (waffles pictured in ad, but not actually available at hotel.) Other than that- great value for an overnight!

we arrived at noon Ted hotel clerk did not bat an eye (check in 3PM) your room is ready. All staff was happy to help and always trying to do anything to make our stay enjoyable. The room was large and VERY CLEAN. WE would stay here again. PS very cost effective.

Slept great staff was very nice aND the breakfast was just right for us. Will stay there again and recommend this to my friends

I've stayed at La Quinta's all around the country and have never had one this bad. The place is dumpy with lumpy bedsThe area of Phoenix that it's in had a bunch of people around that made my daughter and I not feel very safe. We had people playing loud music half the night and even though we called the front desk to complain they did nothing. The place just doesn't look near as clean as most La Quinta's and this La Quinta has no refrigerator or microwave in the room which was a big surprise because all other La Quinta's do have these items. I would never recommend this La Quinta to anyone

This hotel is not fancy, but it was fine for our needs. It was convenient for us, especially with a Denny's and a Starbucks right behind it in the parking lot!

My husband and I booked a 4 night stay at LaQuinta because the chain usually has nice rooms in safe locations. This hotel wasn't in a safe location and was rather run down. It needed maintenance and an overall cleaning. The staff were friendly, bed was comfy and I am sure they did the best with what they had. But overall, it didn't live up to the brand.

No refrigerator no microwave no improvements to the room in the last 30 years what a Jipand a horrible part of town infested with drug attic's hotel very own kept an appearance not worth the money time or the effort

It's a motel where hookers & drug deals are taking place. And it's very very dirty :(

Very confortable,good atention. Excelent installation.

I chose this hotel because of its proximity to downtown Phoenix and its non-downtown rate. Upside? Phenomenal and funny staff, not to mention a discount at the Denny's next door. Downside? The bed was too stiff, the noise of the nearby highway seeped in, and the plumbing shrieked in the middle of the night.

Went to Arizona for surgery and the hotel was not up to my standards

Nice room, decent price, did find a few bugs though. Staff was nice, and close to freeway. Jiminy Cricket did make several guest appearances throughout the night, from my observation it was due to the door not being sealed correctly but the bed was super comfortable

This hotel is tired and needs a change. The room I stayed in was dirty, old, with stained carpet and funky smell. The door didn't really seal so light and sound came through. Even if clean and new the location, while convenient to I-17 and east/west thoroughfares, was loud early du to traffic.

The room showed obvious signs of wear and tear. The bed and bath linens were very clean. This is a motel with doors to the outside, and my room was on the back of the hotel. Police were outside the room that morning having made some sort of traffic stop or something. Didn't feel safe the entire night.

Nice professional staff. Very accommodating and helpful. Liked the stay

Fair, breakfast wasn't much. It was just a quiet room.

First room smelled of cigarettes asked to be switched to another room and we were but room still REEKED of cigarettes.

There was a shooting which resulted in a murder while I was there.

Good breakfast convienent. Just off freeway. Good staff and stores and restaurants nearby

It was a very good experience been there with my family because had many testaurants near the hotel

2725 N Black Canyon Hwy Phoenix AZ

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Midtown within 2 miles (3 km) of Encanto Park, La Quinta Inn Phoenix Thomas Road is within a few miles (5 km) of Arizona State Capitol. This 139 -room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Heard Museum and Phoenix Art Museum are also near this Phoenix hotel.


Dining

Free continental breakfast is included with your stay.


Rooms

All 139 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

La Quinta Inn Phoenix Thomas Road features an outdoor pool, free WiFi in public areas, and coffee in a common area. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. This hotel also has a TV in a common area.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Double Beds

Full 2 | Sleeps 4

Executive Room, Refrigerator & Microwave (2 Double Beds with Sofa bed)

Full 2 | Sleeps 4

Deluxe Room, 2 Double Beds, Refrigerator & Microwave

Full 2 | Sleeps 4

Guest reviews for La Quinta Inn Phoenix Thomas Road

Everyone (14) Couples (26) Business (14) Family (19) Other (14) Friends (13)
4

good value/great location

Everyone

Overall we had a great experience- room was clean and comfortable and staff was friendly & helpful ... and there's a discount at the Denny's next door for hotel guests, which was very convenient since the free breakfast advertised was very disappointing (waffles pictured in ad, but not actually available at hotel.) Other than that- great value for an overnight!

By , from boston on May 15, 2017

Review comment responded on May 18, 2017

Dear lisa, Thank you for your recent stay and your time to share a review here with us. I am happy to hear you had a great experience, and that my staff was Here For You during your stay. I am sorry that we fell short of expectations regarding breakfast. I will discuss your comments with my colleagues so we avoid situation like that in the future. We want all of our guest to try our yummy waffles, and I hope during your next stay you will try them too. Thank you again for your review. Sincerely, Miska P. Assistant General Manager

4

nice hotel close to anything you would like

Everyone

we arrived at noon Ted hotel clerk did not bat an eye (check in 3PM) your room is ready. All staff was happy to help and always trying to do anything to make our stay enjoyable. The room was large and VERY CLEAN. WE would stay here again. PS very cost effective.

By , from Toronto on May 12, 2017

Review comment responded on May 15, 2017

Dear Danny, We are very happy that you had such a great stay at our La Quinta Phoenix Thomas Road. I have passed your beautiful comments to my colleagues, thank you so much for brightening our day! Thank you for your time to share such terrific recommendation. We look forward to being Here For You on your next visit! Sincerely, Miska P. Assistant General Manager

5

nice staff very pleasant

Everyone

Slept great staff was very nice aND the breakfast was just right for us. Will stay there again and recommend this to my friends

By on Apr 26, 2017

Review comment responded on Apr 30, 2017

Dear Anonymous, Thank you very much for your comments regarding your stay at our hotel! We are happy to hear that you had such a great sleep, and enjoyed our breakfast. I will share your nice comments with my colleagues. Thank you again for your terrific recommendation. We are looking forward to having you again as our guest! Sincerely, Miska P. Assistant General Manager

1

this place is a low life dump

Everyone

I've stayed at La Quinta's all around the country and have never had one this bad. The place is dumpy with lumpy bedsThe area of Phoenix that it's in had a bunch of people around that made my daughter and I not feel very safe. We had people playing loud music half the night and even though we called the front desk to complain they did nothing. The place just doesn't look near as clean as most La Quinta's and this La Quinta has no refrigerator or microwave in the room which was a big surprise because all other La Quinta's do have these items. I would never recommend this La Quinta to anyone

By , from Portland, OR on Apr 8, 2017

Review comment responded on Apr 10, 2017

Dear Vi and Dee, Thank you kindly for your feedback. I am sorry to hear that your experience at my hotel was anything less than perfect. The safety and security of our guests is always our top priority. We never want our guests feeling unsatisfied or unsafe. Please be assured the issue was addressed with our security team. I was surprised to hear that the bed was uncomfortable; the number one compliment we receive is usually on our beds so I am having the mattress replaced. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. I sincerely hope that you give us another opportunity and consider returning! Sincerely, Liz A.

3
Everyone

This hotel is not fancy, but it was fine for our needs. It was convenient for us, especially with a Denny's and a Starbucks right behind it in the parking lot!

By on Apr 8, 2017

2

questionable part of phoenix

Everyone

My husband and I booked a 4 night stay at LaQuinta because the chain usually has nice rooms in safe locations. This hotel wasn't in a safe location and was rather run down. It needed maintenance and an overall cleaning. The staff were friendly, bed was comfy and I am sure they did the best with what they had. But overall, it didn't live up to the brand.

By , from Oregon on Mar 29, 2017

Review comment responded on Mar 31, 2017

Dear Terri, Thank you for the positive compliment on my staff and the comfy beds. I'm so sorry that your experience did not live up to expectations. The safety and security of our guests is always our top priority. We never want our guests feeling unsatisfied or unsafe. Please be assured the issue was addressed with our security team. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. I sincerely hope that you give us another opportunity and consider returning! Sincerely, Liz A.

2

no refrigerator no microwave no improvements to th

Everyone

No refrigerator no microwave no improvements to the room in the last 30 years what a Jipand a horrible part of town infested with drug attic's hotel very own kept an appearance not worth the money time or the effort

By , from p on Feb 21, 2017

Review comment responded on Feb 23, 2017

Dear Mike, Thank you for your comments. We welcome all constructive criticism. We truly regret that the accommodation and services provided were not what you have expected. Your review will be shared with my staff. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Sincerely, Liz A.

1

horrible!!!!! :-/

Everyone

It's a motel where hookers & drug deals are taking place. And it's very very dirty :(

By , from Battle Ground, WA on Feb 20, 2017

Review comment responded on Feb 22, 2017

Dear 104goodday, Thank you for your comments. We welcome all constructive criticism. The safety and security of our guests is our number one concern. We truly regret that the accommodation and services provided were not what you have expected. Your review will be shared with our staff. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Sincerely, Liz A.

4

excelent service.

Everyone

Very confortable,good atention. Excelent installation.

By , from California on Jan 27, 2017

2

subpar hotel with excellent staff (conundrum)

Everyone

I chose this hotel because of its proximity to downtown Phoenix and its non-downtown rate. Upside? Phenomenal and funny staff, not to mention a discount at the Denny's next door. Downside? The bed was too stiff, the noise of the nearby highway seeped in, and the plumbing shrieked in the middle of the night.

By , from Salt Lake City on Jan 25, 2017

Review comment responded on Jan 29, 2017

Dear Chaz, Thank you for you feedback. I am very happy to hear that my staff were extremely friendly and engaged but regret that your room did not live up to expectations. I have spoken to my maintenance supervisor he is fixing all issues with plumbing in that room. Sincerely, Liz A. General Manager