Hotel Review – The Logan, Philadelphia (A Hilton Hotel)
I’m extremely disappointed with my recent stay at The Logan in Philadelphia. As a loyal Hilton customer who has stayed at numerous Hilton properties across the country, I had high expectations for this hotel—especially given its branding and reputation. Unfortunately, this experience fell far below the Hilton standard.
To start, the ice machine was completely inoperable due to visible mold inside. This isn’t just inconvenient—it’s a serious health and cleanliness issue. In my room, the shower curtain was stained and showed signs of mold or water residue, which was both unsightly and concerning.
Even worse, the shower didn’t drain properly, so I was forced to stand in a puddle of water throughout my shower. These kinds of basic maintenance and cleanliness issues are unacceptable at any hotel, but especially disappointing from a Hilton property that’s positioned as upscale.
I chose The Logan because of the Hilton name, expecting comfort, cleanliness, and quality. Sadly, none of those expectations were met. I truly hope that hotel management addresses these issues promptly, because this was not the level of hospitality I’ve come to associate with Hilton.