What a beautiful property - updated and modern in a great location - the breakfast buffett was really 1st class as well. Would highly recommend this for anyone looking at the KOP area!
NOISY!!’ Right by the highway. So unfortunate. All you hear is trucks speeding by 24x7
Great location. Right across the street from the mall. Can walk to J. Alexander’s and the Melting Pot within 3 minutes. Hotel was not super clean. Wasn’t gross, but it just looked a little old and worn in the rooms. The lobby and bar area was very updated, new, and inviting. Rooms were dark and a little cheap feeling. But the price was amazing so that makes sense.
We came to visit the KOP Mall and stayed one night. Rooms were very clean and quiet. Check-in desk staff very friendly and welcoming. Pool area could use a bit of updating. Hot tub wasn’t very hot. But overall, a very pleasant experience. Would stay there again.
Great customer service.
This place was great we is the discounts
Hotel is terribly dirty, and pool was closed during entire week stay, due to “cleaning.” Stingy with the towels. Housekeeping only comes 2x a week. Food tastes like packaged cardboard. At least staff wears masks, though. Decent covid safety practices. VERY thin walls. Kids running in the rooms and through the halls, yelling at night. Dog barking constantly! Couples screaming and fighting constantly! Not a very relaxing place. Good luck sleeping. This noise was into the wee hours of the morning every night.
It was convenient, clean, and affordable
Amazing hotel. One of the most comfortable beds I’ve slept in. Small kitchen with everything you’ll need to cook a small meal.
Great stay & awesome big double queen studio.room.
Great price, great hotel. Convenient location. Staff was friendly
The lady at our check in was very nice and helpful. Went out of her way....
The lady at checking was awesome. She went out of her way to ensure everything we needed was seen to.
Very friendly staff and clean and convenient hotel location
Clean, safety precautions to prevent COVID were present, great location
Clean... COMFORTABLE bed!! Friendly, helpful front desk staff!! Perfect location!
This property is beautiful but I WOULD NOT recommend. I stayed there this past weekend and every night I stayed they charged my card 300$ around 2am. When I spoke to a manager no accommodations were offered and they basically told me it was nothing they could do because it was a glitch in the system and my money would be released once I check out. It was very inconvenient and I would never stay here again for that reason. There are plenty of other nice nearby hotels.
Hyatt House Philadelphia/King of Prussia places you next to King of Prussia Mall and within a 15-minute walk of Einstein Healthcare Network. This 3.5-star hotel has 147 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served on weekends from 6:30 AM to 9:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
Guests can expect LED TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Microwaves, coffee makers, and free local calls are also standard. Weekly housekeeping is available.
At Hyatt House Philadelphia/King of Prussia, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a spa tub, conference space, and a 24-hour business center.
What a beautiful property - updated and modern in a great location - the breakfast buffett was really 1st class as well. Would highly recommend this for anyone looking at the KOP area!
NOISY!!’ Right by the highway. So unfortunate. All you hear is trucks speeding by 24x7
Great location. Right across the street from the mall. Can walk to J. Alexander’s and the Melting Pot within 3 minutes. Hotel was not super clean. Wasn’t gross, but it just looked a little old and worn in the rooms. The lobby and bar area was very updated, new, and inviting. Rooms were dark and a little cheap feeling. But the price was amazing so that makes sense.
We came to visit the KOP Mall and stayed one night. Rooms were very clean and quiet. Check-in desk staff very friendly and welcoming. Pool area could use a bit of updating. Hot tub wasn’t very hot. But overall, a very pleasant experience. Would stay there again.
Thank you for your feedback! I will be sure to inform my team that they made you feel welcome during your stay. We are constantly looking to improve ourselves, so I will also be sure to pass along your comments on the hot tub and pool area.
Great customer service.
Thank you for your feedback! I'm glad our team provided you with great customer service! We hope to see you again in the future. Safe travels!
This place was great we is the discounts
Hotel is terribly dirty, and pool was closed during entire week stay, due to “cleaning.” Stingy with the towels. Housekeeping only comes 2x a week. Food tastes like packaged cardboard. At least staff wears masks, though. Decent covid safety practices. VERY thin walls. Kids running in the rooms and through the halls, yelling at night. Dog barking constantly! Couples screaming and fighting constantly! Not a very relaxing place. Good luck sleeping. This noise was into the wee hours of the morning every night.
Thank you for taking the time to submit this survey, we certainly value your feedback and I am deeply concerned to hear of your experience. I will address these issues with the appropriate departments. I sincerely hope we have the chance to serve you again in the near future and show you the wonderful property HYATT house King of Prussia is! Safe Travels
Thank you for your feedback on your stay. While I'm glad you enjoyed your time with us, I am disappointed to hear that you felt the overall look and cleanliness of the hotel were lackluster. Especially in these times, we take cleanliness very seriously and I will ensure to pass this on to my housekeeping team.