The lady at our check in was very nice and helpful. Went out of her way....
The lady at checking was awesome. She went out of her way to ensure everything we needed was seen to.
Very friendly staff and clean and convenient hotel location
Clean, safety precautions to prevent COVID were present, great location
Clean... COMFORTABLE bed!! Friendly, helpful front desk staff!! Perfect location!
This property is beautiful but I WOULD NOT recommend. I stayed there this past weekend and every night I stayed they charged my card 300$ around 2am. When I spoke to a manager no accommodations were offered and they basically told me it was nothing they could do because it was a glitch in the system and my money would be released once I check out. It was very inconvenient and I would never stay here again for that reason. There are plenty of other nice nearby hotels.
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The shower had the perfect amount of pressure. Great breakfast options, nice location right across the street from the mall.
Warm greeting. Great staff. I would definitely stay at the property again
This spot is everything! Clean and staff is very nice.
The room was spacious and clean and breakfast was great. Unfortunately it was easy to hear guest in nearby rooms and, in our room in particular there was a reverberating low noise that made it harder to sleep. Other than those two things, we enjoyed our stay.
WONDERFUL! Felt pampered! Room was EXCELLENT! We had a King, with sofa bed, full sized refrigerator, 2-burner stove and sink. Breakfast was AMAZING! It was included in the room price and had the usual breakfast bar foods.... but they were fresh fluffy scrambled eggs (not the egg patty), they had fresh fruit... AND... they had a made to order omelette chef!! Made the start to our day!
I am wondering the room is not queen size beds which maybe two full size but I booked two queen size room.The breakfast is OK some dishes are not clean.
King of Prussia Mall is a short stroll from Hyatt House Philadelphia/King of Prussia, and other popular attractions like King of Prussia Town Center are within a mile (2 km). This 3.5-star hotel has 147 guestrooms and offers an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.
All 147 rooms feature iPod docks, microwaves, and coffee makers. Guests can expect 42-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free newspapers, phones, and ironing boards are also standard.
At Hyatt House Philadelphia/King of Prussia, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking and a free area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
The lady at our check in was very nice and helpful. Went out of her way....
The lady at checking was awesome. She went out of her way to ensure everything we needed was seen to.
Thank you for such a great survey and your wonderful feedback. I will certainly share with our staff your comments, we aim that every guest has this excellent service experience that you have had.
Very friendly staff and clean and convenient hotel location
Thank you for taking the time to submit this survey, we certainly value your feedback. So happy to hear you were able to enjoy the comforts of your room. We hope to have your as our guest in the near future.
Clean, safety precautions to prevent COVID were present, great location
Thank you for taking the time to provide feedback on your stay. We take the safety and cleanliness of our guests and staff very seriously and are pleased you felt that.
Clean... COMFORTABLE bed!! Friendly, helpful front desk staff!! Perfect location!
Thank you for taking the time to provide feedback on your stay! We are so glad you enjoyed your room and that our staff was able to provide a friendly and pleasant environment. We do hope to see you again soon!
This property is beautiful but I WOULD NOT recommend. I stayed there this past weekend and every night I stayed they charged my card 300$ around 2am. When I spoke to a manager no accommodations were offered and they basically told me it was nothing they could do because it was a glitch in the system and my money would be released once I check out. It was very inconvenient and I would never stay here again for that reason. There are plenty of other nice nearby hotels.
Thank you for taking the time to complete this survey! I understand that this is a major inconvenience and apologize deeply for the trouble this has caused you.
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Thank you for providing feedback on your stay! So glad that our team was able to make you feel welcome! We hope you stay with us again soon!