10/10 Excellent
NANCY
Dec 26, 2025
The young lady at the desk between 7:00 and 3:00 on Christmas day was exceptionally helpful. I signed up for a room that was somewhat accessible and when I got in it I discovered the toilet was way too low. The room was way far away from the elevator because the other elevator was being remodeled. I stopped at the front desk and asked if I could get closer to an elevator. The young lady said it wouldn't be handicapped but since the toilet wasn't handicapped accessible anyway I asked for the room closer to the elevator the young lady switched me. She even went up to the first room and brought my suitcase down to the new room. I had also asked for several mattress pads as I have discovered the mattresses or rather firm and my arthritis doesn't tolerate them. When I came back from celebrating Christmas with family, they were mattress pads on my bed. Great customer service!
NANCY
Stayed 1 night in Dec 2025


































