I wanted to give myself some time to calm down ,I didn’t want to give an unfair review. However I also wanted to share my experience... first night there, I arrived late (close to 3am). I drove 10 hours to get there only to have another guest arguing in the adjoining room. Multiple calls to the front desk only to have nothing resolved. Next morning we find out our safe in the room doesn’t work. Also had a water main break so we were without water for a few hours. Mentioned something to staff at front desk, they accommodated and we were moved to another suite. after moving rooms, we found out that the safe in this room didn’t work either, the room was dirty when we get in, the sanitation sticker wasn’t on our room door. All of this lead me to believe our room wasn’t properly inspected or cleaned before we changed rooms. The staff was friendly but the overall experience left me looking for another place to book next time I come into town.
I thought my stay was good overall . I didn’t like that construction was going on during my stay and I was not made aware.I felt cleanliness was good but I found two nails on the floor that punctured my foot by the bedside. I did make the front desk aware by bringing the second nail down to the front desk. I suggested that they should check the floor to prevent anyone from more serious injuries . I was not happy about the nail in my foot but I did enjoy the rest of my stay . Also the toilet paper holder was lose and not properly installed. I felt the shower floor could have been cleaner there was particles on the bottom of the floor and became more apparent as the water was running . Some things need to be addressed but I was ok.
I liked the convenience of the location. The room was nice and modern. Very clean bathroom with upgraded fixtures.
Great service! Friendliest staff I have ever encountered!
they show have a microwave or refrigerator in the room or a least at the floor
I like that they give you a warm chocolate chip walnut cookie. It was delicious. The woman that checked out in and out was very friendly. I liked that they were accommodating and gave us a late checkout. The location is perfect, close to the King of Prussia Mall. My only complaint was that they don't do a continental breakfast.
The property is very well kept. Staff is friendly and helpful.
There was not USB ports for charging. No refrigerator which is unusual today. No towel racks and no wastebasket in the bathroom. Breakfast was not included at the $190.00 price This was very disappointing for a property at this price point.
Amazing hotel! Staff was great and the room was perfect.
Location was perfect for us since we were in town for a basketball tournament on Henderson St. Beautiful hotel had a wedding reception and an active restaurant. Great experience.
I stayed there for 4 nights and the stay over service was very poor, the housekeeper did not service the room properly, all they did was to put the towels in the bathroom and make the bed. Upon arrival the shower glass was dirty, its as if the room was not inspected by a supervisor and the garbage pan was filthy and needed to be disinfected. The hotel is nice overall and the front desk staff was very courteous. If housekeeping step up their game that hotel would be number 1 in that region.
Very appealing inside and out. Very convienent to highway and stores for shopping.
Gentleman in charge of shuttles was super friendly, and so were all the other staff. The entire process of checking in and checking out with smooth and did not have any issues.
The stay was good, the rooms were clean and spacious
The Alloy King of Prussia - a DoubleTree by Hilton places you within 3 miles (5 km) of popular attractions like King of Prussia Mall and Valley Forge Casino. This 327-room, 3.5-star hotel has 2 restaurants, free in-room WiFi, and a 24-hour business center.
Enjoy dining at Restaurant Three01, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free manager's reception on select days. Start each morning with to-go breakfast, available for a fee from 6:30 AM to 1:00 PM.
The Alloy King of Prussia - a DoubleTree by Hilton's 327 rooms are air-conditioned and provide MP3 docks, refrigerators, and coffee makers. 55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Other amenities include free weekday newspapers, fans, and laptop-compatible safes.
The Alloy King of Prussia - a DoubleTree by Hilton features free WiFi in public areas, a conference center, and a 24-hour business center. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a microwave in a common area.
I wanted to give myself some time to calm down ,I didn’t want to give an unfair review. However I also wanted to share my experience... first night there, I arrived late (close to 3am). I drove 10 hours to get there only to have another guest arguing in the adjoining room. Multiple calls to the front desk only to have nothing resolved. Next morning we find out our safe in the room doesn’t work. Also had a water main break so we were without water for a few hours. Mentioned something to staff at front desk, they accommodated and we were moved to another suite. after moving rooms, we found out that the safe in this room didn’t work either, the room was dirty when we get in, the sanitation sticker wasn’t on our room door. All of this lead me to believe our room wasn’t properly inspected or cleaned before we changed rooms. The staff was friendly but the overall experience left me looking for another place to book next time I come into town.
I thought my stay was good overall . I didn’t like that construction was going on during my stay and I was not made aware.I felt cleanliness was good but I found two nails on the floor that punctured my foot by the bedside. I did make the front desk aware by bringing the second nail down to the front desk. I suggested that they should check the floor to prevent anyone from more serious injuries . I was not happy about the nail in my foot but I did enjoy the rest of my stay . Also the toilet paper holder was lose and not properly installed. I felt the shower floor could have been cleaner there was particles on the bottom of the floor and became more apparent as the water was running . Some things need to be addressed but I was ok.
I'm very apologetic that you had to express concerns regarding the construction taking place at the hotel during your recent visit. We strive to provide a pleasant experience, so I regret that we let you down during your visit. In hospitality our main focus is providing outstanding guest satisfaction and it appears that we have not upheld our standards. I apologize that we fell short of expectations. I would like to offer you a deeply discounted rate during a future stay once we have completed our renovations. Your comments have been shared with our executive staff to improve our service. We appreciate your feedback and hope that you have a wonderful day. Please contact the hotel directly if you wish provide further details regarding this incident.
We are grateful you took the time to rate your experience. Please visit us again for another memorable stay.
I liked the convenience of the location. The room was nice and modern. Very clean bathroom with upgraded fixtures.
Dear Anonymous, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael O'Donoghue General Manager
We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!
Great service! Friendliest staff I have ever encountered!
Dear Celia, It was kind of you to take the time to review our hotel and say such kind things about our great staff. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael O'Donoghue
Dear Anonymous, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Michael O'Donoghue General Manager
they show have a microwave or refrigerator in the room or a least at the floor
Dear Anonymous, Thank you for your time in sharing your kind review and recommendations. Please visit us again. Best, Michael O'Donoghue General Manager
We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!
I like that they give you a warm chocolate chip walnut cookie. It was delicious. The woman that checked out in and out was very friendly. I liked that they were accommodating and gave us a late checkout. The location is perfect, close to the King of Prussia Mall. My only complaint was that they don't do a continental breakfast.
Dear Anonymous, Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our great location and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Michael O'Donoghue General Manager
I'm very apologetic that you had to express concerns of noise disturbances during your recent visit. We strive to provide a pleasant experience, so I regret that we let you down during your visit. In hospitality our main focus is providing outstanding guest satisfaction and it appears that we have not upheld our standards. I apologize that we fell short of expectations. Your comments have been shared with our executive staff to improve our service. We appreciate your feedback and hope that you have a wonderful day.