Awesome hotel right in the middle of town. The staff was extremely helpful all the time (shoutout to Alejandro). Clean rooms.
Staff service
I chose to stay in a suite to have extra room to conduct business. This hotel charges an extra fee for each person who is not listed on the reservation that enters the room REGARDLESS if they do not stay overnight. In addition, the bathroom was outdated and there were no screens for the bathroom windows which allowed insects to fly in. Furthermore, the breakfast buffet was nothing special.
Nice hotel,friendly staff and nice the service excellent, clean place
Great experience except for parking. It was two blocks down and very cramped parking. Maybe it's for security but you have to leave the vehicle as a passenger at the entry. Very inconvenient. Hotel itself is lovely with comfortable rooms.The hotel staff is excellent! Morning Breakfast buffet comes with the package! Lovely service and great breakfast. On the 11th floor their other restaurant has outstanding food. The only other drawback is the one elevator! It seemed we had to wait forever on occasion. It was easier for me to use the stairs from the seventh floor than wait for the elevators arrival. Overall with the lovely staff and great food it was a delightful experience!!
Like we say in football officiating....Let's talk about somethings. My reservation was for a suite and the suite rate was naturally higher than other rates, I have no problems with that, however the day I go to check in the attendant takes my wife and I to a room that was not a suite. I choose a suite because even though I have some weight issues and even if I was a thin man I would still have problems in that tiny space of a room. When I went to the bathroom, and opened the door, it made this bumping noise every time I walked out. The toilet was in what looked like a cut out space and very uncomfortable to me. The explanation that I received was there was a plumbing problem with the suite. According to my impression there was only one suite in the entire hotel. I was still charged the suite rate and I received a regular room. Ladies and Gentlemen you cannot do business like this I do not care what policy you have in place there are these things called ethics and integrity somethings that need to be worked on by someone in your organization whether it be upper, middle, or lower management. The way this problem could have been avoided is they could have called,text,email,FaceTime, Facebook, or one of millions of ways to get in touch with me to let me know there was a problem with the suite. Under no circumstances do you not communicate problems before the customer arrives. These factors are why they have received the ratings that I have given them.
The staff were just OK except for a couple of them who make the hotel a 5 star hotel, but some of them just are working like they dont like the Job transmiting that feeling to the guest.
Hotel Soratama is adjacent to popular attractions such as Plaza de Bolivar and Pereira Cathedral. This 77-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and a rooftop terrace.
Free buffet breakfast is served each morning from 7:30 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Guests can expect free WiFi and TVs with cable channels and DVD players. Pillowtop beds sport premium bedding and bathrooms offer hair dryers. Other amenities include refrigerators, free weekday newspapers, and free local calls.
At Hotel Soratama, guests have access to a rooftop terrace, free WiFi in public areas, and free newspapers. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Additional amenities include a terrace, laundry facilities, and a ballroom.
Awesome hotel right in the middle of town. The staff was extremely helpful all the time (shoutout to Alejandro). Clean rooms.
Staff service
Señor Peter ¡Gracias por alojarse con nosotros! Su calificación es muy importante para nosotros.
I chose to stay in a suite to have extra room to conduct business. This hotel charges an extra fee for each person who is not listed on the reservation that enters the room REGARDLESS if they do not stay overnight. In addition, the bathroom was outdated and there were no screens for the bathroom windows which allowed insects to fly in. Furthermore, the breakfast buffet was nothing special.
Cordial saludo de parte del Hotel Soratama agradecemos el tiempo que nos ha dedicado en calificarnos, lo cual es muy importante para nosotros. Así mismo lamentamos la inconformidad que ha tenido en nuestras instalaciones, le ofrecemos una sincera disculpa, nuestro compromiso es con usted, y por este motivo le informamos que se ha escalado la novedad al área encargada, un buen día.
Nice hotel,friendly staff and nice the service excellent, clean place
Great experience except for parking. It was two blocks down and very cramped parking. Maybe it's for security but you have to leave the vehicle as a passenger at the entry. Very inconvenient. Hotel itself is lovely with comfortable rooms.The hotel staff is excellent! Morning Breakfast buffet comes with the package! Lovely service and great breakfast. On the 11th floor their other restaurant has outstanding food. The only other drawback is the one elevator! It seemed we had to wait forever on occasion. It was easier for me to use the stairs from the seventh floor than wait for the elevators arrival. Overall with the lovely staff and great food it was a delightful experience!!
Like we say in football officiating....Let's talk about somethings. My reservation was for a suite and the suite rate was naturally higher than other rates, I have no problems with that, however the day I go to check in the attendant takes my wife and I to a room that was not a suite. I choose a suite because even though I have some weight issues and even if I was a thin man I would still have problems in that tiny space of a room. When I went to the bathroom, and opened the door, it made this bumping noise every time I walked out. The toilet was in what looked like a cut out space and very uncomfortable to me. The explanation that I received was there was a plumbing problem with the suite. According to my impression there was only one suite in the entire hotel. I was still charged the suite rate and I received a regular room. Ladies and Gentlemen you cannot do business like this I do not care what policy you have in place there are these things called ethics and integrity somethings that need to be worked on by someone in your organization whether it be upper, middle, or lower management. The way this problem could have been avoided is they could have called,text,email,FaceTime, Facebook, or one of millions of ways to get in touch with me to let me know there was a problem with the suite. Under no circumstances do you not communicate problems before the customer arrives. These factors are why they have received the ratings that I have given them.
The staff were just OK except for a couple of them who make the hotel a 5 star hotel, but some of them just are working like they dont like the Job transmiting that feeling to the guest.
Dear, Mr. Juan, On behalf of the Hotel Soratama Team, we appreciate receiving the perception of our clients about their experience in our facilities, since their comments and suggestions are very important to continue improving our service. we hope to have your presence in future visits to the city; It will be a pleasure to serve you.Cordially,Coordinator of Quality and Service Management