Mercure Paris Arc de Triomphe Etoile4.0 out of 5.0
Recent guest reviews
The last time we stayed here was 10 years ago and we remembered it as being well-located (which it still is) But we loved the modern rooms, a highlight of which was the colored lights. We were disappointed to find that they have just taken out the colored lights because of complaints that the rooms looked like a bordello! We had a room at the back (225) which overlooks a not so attractive courtyard. The last time we were here, we had a room at the front, all of which have a view of a nice Parisian street. Very quiet, thanks to the glazing. I suspect that the hotel is still in the midst of renovation as paint and door numbers are missing. It's a bit of a shame, as the renovation seems to have made the rooms quite bland. Beautifully comfy beds, apparently all new. The rooms are a good size by Parisian standards, and given that you can pay an arm and a leg for really average hotels, this one is good value. Very good breakfast. Well located, just a few mins from Metro stations and there are bus stops all around. Thanks to the very professional and friendly staff!
Hotel was comfortable, rooms are small however, rooms in Paris are generally small and this was one of the larger ones for the price. A good stay, very helpful staff, centrally located. I would recommend.
Construction is ongoing at this hotel. Rooms are small and for the price I expected more. Also, the breakfast is way overpriced for what you get. Save yourself the money and go to a cafe. Disappointed with the hotel, but it's location is good.
We stayed there on the second week of May. I believe they were in the middle of a renovation process but the rooms were ok. You really have to be more careful on shower but other than that the room is comfortable. There are lots of options of breakfast in the neighborhood. We loved to try them.
This hotel is tiny although the small number of rooms are standard “city size”. The lift is only slightly larger than a "dumb waiter". I would be amazed if four people could fit into it and one person with a suitcase would fill it. It cost €246 for a single mid week night in April. I can only imagine that this is because of the location because the hotel is nowhere near as good as many others in Paris I have stayed in. Although still being renovated, and as a result breakfast having to be in your room by room service (a table and chair to eat from would have been useful), the renovated room has no door on the shower room or the shower cubicle. There is a rain shower or wall-mounted shower head which is good but the shower head is mounted quite low (I am not a tall person) and pointing directly towards the area where a door should be. As a result it is easy to get shower water spraying into the main room or wardrobe. The rain shower was a good idea but a bit close to the shower controls so my back was in the controls when stood under it. I'm not a slim person so perhaps this is just me but having the rain head another 15cm away from the controls would have cost nothing and been much better. The room was quite cold and the aircon/heating didn't seem to make a difference however I adjusted it. At checkout the lady was spectacularly unhelpful when I asked for the invoice to be made out to my company instead of just my name and basically she refused as it would take too long. There was no one else waiting. I wouldn't even consider this hotel for personal travel and will be recommending to my company that we take them off the list.
The hotel staff were incredibly friendly and helpful upon arrival and throughout our stay in Paris. The room itself was a good size, clean and well kept. The shower in the bathroom often led to fights about who should go first. The location is definitely the biggest draw of the hotel. Located so close to the Arc de Triomphe and the local metro station which serviced the Eiffel Tower and Lourve. It was easy to reach all the major tourist spots. In addition, there are many great restaurants and bars around which aren't very expensive but provide good food, drinks and atmosphere.
Have been for a weekend in Paris in January. Location is very good, within 7-8mins walking distance from Arch of Triomphe, Champs Elysees aswell and train stations. However massive dissapointment with the hotel itself. On arrival, the lady from the reception was welcoming but barely could understand each other as she could not speak english. In the travel/hospitality industry, you should know the english language as you deal with all kinds of nationalities and customers - it is not recommended to know all the languages but english is the international common one. I found it very ignorant. Anyway, tried to get the lift to the 3rd floor, not sure if that can be called a lift as you can fit max 3 people in there, not even that - literally. Got in the room, the only nice thing in the room was a red chair - that`s it. Bedding had a funny smell, the throw was very old and very used, toiletries have horrible smell, good job we had our own. Wanted to use the kettle for a coffee but stunk of vinegar and minging inside. Called reception in order to ask for a new one and refused to help until next morning. Well, next morning we went down for breakfast (which was very poor) and had to remind them 3 times we need a clean kettle in our room - again, difficulty in understanding each other. I knew a bit of french myself so tried to combine english with french.. Sorry to say but personally I would not ever stay in a Mercure again, not in Paris. It wasn`t a personal choice to stay there. You will find Mercure hotels one after another in Paris but the lacks the quality.
She staff are very friendly and helpful, nothing was to much trouble. Location is great with good access to metro. Rooms were very small (even by Paris standards) for two suitcases. There was only a sliding blind between the bed & bathroom/toilet offering no privacy - thank goodness it was my husband with me not a work colleague. Plastic cups to drink from and paper cups for a cup of tea/coffee - that is below acceptable. T. Breakfast was below average - not fully restocked if you went down later than 8am. These issues needs to be addressed or tariff reduced to a budget hotel - that how it is currently portrayed
Our stay was pleasant, clean room, helpful staff and great location. Our only complaint was the time it took to check out. With only one staff at the front desk we waited about 25 minutes. We will definitely stay in the Mercure again.
Pros: *Location - 2 minute walk to Arc de Triomphe, Champs Elysees, and a metro station, restaurants and shops all around *Clean - room and bathroom were well kept and clean *Staff - friendly, kind, and helpful and even went above and beyond to accommodate us after a booking mishap that was not their fault *Quiet - though the area around the hotel is quite active, the hotel is tucked on a small side street so we found it safe and quiet at night *Rates - rates are great especially considering the area Cons: *No views - hotel rooms overlook the street or the building behind the hotel, also made the rooms feel a bit dark *SMALL - everything is small, the room, the bathroom, the storage closet, the elevators, the lobby, etc. A bit to be expected for Paris but not for the claustrophobic. *Few amenities - no conditioner or lotion in the bathroom (shampoo and soaps only), no doorman or bellhops, etc. I assume they are able to keep rates low by keeping it simple. Overall: This is a great value hotel if you want a good location and just a place to rest your head and shower. I would stay here again if I was on business by myself, but would probably not make it my first choice for a vacation spot or with travel companions (my friend and I barely fit both of us in the room with luggage).
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 646 reviews