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Even though it has a good location, the staff is the worst I have ever seen. They do not aim to help, they are not willing to see their guests necessities resolved - dont event try to- and all of them are bad humored.
This is one of my all-time worst hotel experiences, and that's saying something, as I travel for business frequently. I booked a quad room and a triple, and the quad room was OK. The triple was a regular bed and a pull-out sofa. Um, no. The wifi didn't work, the minifridge was dead and they could not provide an iron for us. I had my entire family with me, and it was in the mid-90s, so AC was completely necessary. I told them the AC was not working and they said they would send someone, but never did. When I told them the room did not match the photos online, the rude hotel worker told me "this was not America" and I should not expect the photos to be accurate; he said they were all made up. I expect at the very least that if I book a triple room that has a double bed and a twin size bed that that is what I will get, but that's not it at all. There is no concierge and no shuttle, so don't believe those lies, either. Breakfast is OK but not great; they run out of things and don't replace them very quickly. One night, there were very loud guests in the courtyard for quite some time and the hotel didn't do anything about it, which was very frustrating for my children, who were trying to sleep in a room without air conditioning with the windows open. The only good thing is the location. One or two people at the front desk were helpful but they could only do so much to overcome the terrible property. I'm seeking a partial refund from booking.com.
The hotel is close to 3 metro stations. Closest one is about 2 mins away. Lots of cafes and restaurants around. The room we got was really nice and very big for 2 people. Guests have to leave the room key at the reception when going out. Will book this hotel when we go back to Paris.
Very good located, 2mins to metro, small and charmig Paris street, greate rooms to stay with kids. We visited Paris with 2 kids, this hotel offered best offer for a room to fit all of us and not to far from city center. That was very attractive price for such accomodation, Hotel is pretty interesting, especially rooms in inner yard. Not a new, but pretty clean and tou motstly will use room to sleep after long walking day ;) The only problem is that sometimes it's hard to catch receptionist to get you room key.
The location of the hotel was very good, but the service was poor. There was one young gentleman who was pleasant but he went on holiday after our first day....the hotel staff did not respond to any compalints of broken toilet seat, face sink that didnt drain and the carpets and hall ways were dirty. They told us to leave the key each time we left the hotel as there was only one key and if lost we would pay...no problem but I gave the key at the desk and in 5 minutes returned to get an item and the manager argued that he never recieved the key. Eventually he found it on his desk under paperwork. They were rude and oftentimes unfriendly.
the hotel in centrally located in a beautiful St Germain Paris, surrounded by many shops and restaurants, The hotel has free wifi and very helpful staff. The room are maintained clean , however as in Paris the size of the rooms and bathroom is very small
I sent a gift to a guest, the frontdesk never delivered it. I called twice to ask them to deliver it. They kept assuring they would. Never did. The guest checked out without receiving it. I called again. "Who is this person? We have many guests here! I don't know all their names," the man said. How does a hotel not know who is staying there? Then he said, "I'm very busy, I don't have time for this." What?? Isn't that the job of a hotel? Finally, after I described the guest, he said, "Okay fine. I'll give it to him when he picks up his suitcase." Then he hung up on me. (This was all in French). He reminded me why Parisians have such a worldwide reputation for rudeness. And I've lived in the city 30 years. If they treat a phone call like that, how do they treat guests? Yikes.
I stayed there last ween and made a 232€ charge without explanation!!!! I request the return of my money and, in theory, they cancelled the charge the last Monday and it supposed to appear the Wednesday but it never reflects in my account. I’m really angry, I need answer as soon as possible!!! No trust!!!!!
family hotel, really small room, right in center of paris, and not that expensive, what else can you ask? its a walk from the bus/transfer station to this hotel, everything inside is clean and charm, walls are not that thick, so you can hear EVERYTHING that happens on the next room...got it?
I’ve been to this hotel for more the 4 nights, Thé Check in was super friendly given by a young Guy. The rest of thé staff was rude, they don’t even great thé guest. Nobody talks in english when we asked for assistance and after that we heard thé same person at reception talkin in english with other guest. Chambermade are so rude the even refuse to clean up the room saying that they had notime to do that cursing on me. We asked at the front desk a bottle of water and annoyed cursing too he gave us thé water. I use to travel a lot and I never had an experience like this before.
Located in Montparnasse, Hôtel Suites Unic Renoir Saint Germain is within a 10-minute walk of popular sights such as Tour Montparnasse and Cartier Foundation for Contemporary Art. This 17-room hotel welcomes guests with conveniences like free in-room WiFi, free newspapers in the lobby, and a 24-hour front desk.
For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All of Hôtel Suites Unic Renoir Saint Germain's 17 soundproofed rooms provide free newspapers, safes, and ironing boards. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Other standard amenities include hair dryers and desks.
Guests staying at Hôtel Suites Unic Renoir Saint Germain enjoy free WiFi in public areas and free newspapers. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 70 per room one-way, as well as an area shuttle for a fee. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables.