Courtyard by Marriott Paris Gare de Lyon4.0 out of 5.0
Courtyard by Marriott Paris Gare de Lyon4.0 out of 5.0
Recent guest reviews
Our family of four made this our first stop of our European/Women’s World Cup vacation. We arrived after an overnight flight looking forward to resting and hitting the town. The rooms weren’t ready and had to wait two hours. The staff was accommodating and held our luggage so that we could get something to eat. The restaurant had polite and helpful staff and the rooms were clean and modern. We had a spectacular view of the Sacre Coeur. Housekeeping was great and cleaned the room regularly. The hotel is literally across the street from Gare de Lyon station so we could walk to get our trains to the next city. Lots of cafes and bistros nearby. The area is a little busy but it made walking around late feel even more safe. Easy access to the metro. We would definitely stay again despite the room delay issue.
Just arrived at the hotel after taking the train from Cannes! Check in was flawless and the staff could not have been nicer or more professional! I love our room with great views of the Basilica of Sacre Coeur! Easy walk from the Gare de Lyon. Out the main door and to the left. You can’t miss the hotel! The elevators are a bit high tech for me, but I do feel they were designed for convenience and security. One recommendation that I always tell my friends, if you are arriving early from an international flight, we always splurge and reserve the night prior to our arrival, the additional cost is well worth having your room ready, rather than hoping that you’re room will be available prior to the normal check in time! Enjoy your stay!
So we stayed here as a family of four. Arriving very early from the airport and being jet-lagged, we were promised a 3:00 check in and it wasn't until well after 3:00. After checking in we immediately noticed a difference in air conditioning between our room and our daughter's room. We inquired to have it fixed each day, and they sent someone up but it did not get fixed. Although the staff was kind, the restaurant that someone recommended was meh. I would not stay here again.
We stayed at this hotel from June 13 to 16, 2019. I was assured by Andra ( who also happens to be the customer relations manager) at the time of my check in, that the room I was getting was the best one available that could be provided to a Titanium Elite Member and a Lifetime Gold Member with Marriott for the last 12 years. What we got was a room with the following: 1- A broken toilet seat which was eventually repaired on our request. 2-A clogged sink that took forever to drain. 3-An inadequate cooling system. We repeatedly tried to set the temperature but it just wouldn’t cool down the room. 4-A pungy and nauseating smell on the 15th floor that we had to deal with every time we had to exit the room or the 15th floor elevator 5- A non functional garbage bin I am utterly disappointed with the experience at this property and the little regard and effort taken by the staff to ensure our experience at this property was a pleasant and memorable one. What irked me the most is that despite this terrible experience I shared by feedback via email to Andra (Customer Relations Manager) and Pierre-Yves (Hotel Manager) but I never got a response from them. Terrible experience and not what you would expect from Marriott. I will not recommend this hotel to friends or family let alone give it a second chance!
I spent a week at this location and I can't tell you how happy I am that we chose this hotel. It is ideally located next to the Gare de Lyon train station. Which made getting to and from various tourist attractions incredibly easy. The staff at the hotel was also very helpful in getting us reservations when we need help as our French was just not cutting it. Our room was nice and large with an amazing view of the Eiffel Tower and Sacre Coure. The hotel is walking distance to the Bastile area, which meant we had great choices for dinner. There is also an amazing bakery across the street from this hotel. We started our day with breakfast at the bakery and did a quick stop for coffee on our return from our day touring the city.
This is a nice, but very busy hotel. The rooms are very large for Paris (looks like they were recently remodeled) and the room we were in on the 8th floor had a really nice view and a comfy bed. However, although our reservation was for three nights, we could only stay for one night before we switched to a different hotel. The reason? We had the A/C on full blast all night and the room temp never got below 75 degrees, which is wayyyy too hot for us for sleeping (the windows do not open.) This is a deal-breaker for us. No matter how nice the room is, if the A/C doesn't work properly we won't be staying. The person at the front desk did offer to "try" to get us a different room, but we chose to leave and we were not charged for the other nights we reserved (thanks for that.) We were disappointed because as I said, it is a nice hotel in a good location.
I checked in at the CY Paris Gare de Lyon this Saturday morning. While the young lady very nice was, she was brand new to the job and had almost no clue on what she was doing. It took a solid 20 minutes to be checked in, despite mobile check in. Being a Titanium member I had to tell her what the benefits were, remind her it was a prepaid stay plus lots of other information. She then handed over the room cards to me and wished me a nice stay. Great but what's my room number? She apologized and said room 1712 on the first floor. I answered that I was thinking it should be the 17th floor, whereas she answered no no, first floor (in France, 1st floor is 2nd floor for the US). OK, first floor I go, which was ... the fitness center. No a big deal, I gave the 17th floor a try which was correct. I then had a nap and was suddenly waken up by the opening of the entrance door. I thought to myself that the staff should have at least knocked before entering but to my surprise it wasn't staff at all. Two people were inside my room to claim that room that has been assigned to them at check in. They were almost as chocked as me. This is just unbelievable. I immediately called the reception that put me hold, then apologized and said they will deliver some catering to my room for the inconvenience. I declined as this is not an inconvenience but an issue and sending some food and drinks were useless for me, I had dinner plans and was supposed to leave early in the morning. I dressed up and went to the reception to have an explanation. I spoke with Katia the duty manager who apologized a lot but couldn't really explain what had happened. She offered 5'000 points, free breakfast and what mattered the most to me, a call back first thing Monday morning from the reception manager to clarify what has happened. I don't like to make a big deal of problems, but here there are a lot of questions raised: how come a room can be assigned twice, what about my credit card and all private information that the hotel requests, where are they? If I wouldn't have been in the room, what would have happened? People having my room key could just take whatever they want and leave. I made the point to Katia that I want to address this issues to the upper management and again she promised the call back first thing Monday morning. I also mentioned that if I wouldn't have plans and short on time, I would have checked-out immediately as this isn't acceptable in any way. When I checked out on Sunday morning, the lady at the reception said "let me summarize your charges: you have a breakfast and some snacks from the market". I answered no, I don't have breakfast as Katia said it will be free of charge. Then she answered that I should have let her finished her sentence, she was about to say, the breakfast was complementary. I am sorry, this is not the way you have to say it. The right sentence would have been: " Let me summarize your extras: you have something from the minimarket and your breakfast is complementary" Before leaving the hotel I again said I was expecting the manager to call me back Monday Morning, I was again reassured it will be done first thing. We are Tuesday, no call. I checked my Marriott account, the overnight points are here, but no sign of the 5'000 points that were promised. Beside the safety and security issue of booking and giving access to the same room to different customer, the lack of follow up and mistake ownership is dramatic. I will also follow up with Marriott directly as this is just unacceptable. Needless to say that I will not give this hotel a second try.
Hotel is located very close to metro & train station. A lot of restaurants beside the hotel & Starbucks is just next door. Checkin/out might be crowded sometimes but they have very professional employees in the reception who clarify your booking details & support you with any requirements Rooms were clean & comfortable (I got family room which is a bit bigger & has sofa bed) Breakfast has basic needs e.g. baked items, cheese, eggs, cheese... they have also juicer & you can make you own mix of fruits or vegetables You can reach different parts of Paris by metro which is just few meters away from the hotel.
I have been traveling to Paris on an almost annual basis for over a dozen years now. This was my first foray into a big chain hotel. What appealed to me at the time of booking was that it was brand spanking new and had an appealing aesthetic. While slightly outside of the center, it is conveniently located minutes away from Gare de Lyon, where you can hop on line 1 and 14 quite easily. There's a Starbucks next door if that's your thing (I personally avoid Starbucks whilst in Paris), as well as a Paul and Eric Kayser nearby if you're not wanting to spring for the 19 euro breakfast. There's also a Monop (smaller version of Monoprix) about five minutes away on foot if you're needing to stock up on water and snacks. As for the hotel itself, the way the rooms are laid out, each room has a view of the city, but the premium views are that of the Eiffel and the Sacre Couer. Having never stayed in a room with a view of the Eiffel, we were excited at the prospect of being able to see it outside our window but when we stepped into our room (1903), we realized tht we had to lean over to be able to see it in the distance. We did feel that the room was very spacious and it was probably the largest room we've had in Paris. The bathroom was fairly large for Paris standards as well. Now for the cons. The smell. Room 1903 had an odd stench masked by a fragrance that was a combination of lemon and musk, like a really bad men's drugstore cologne. I am assuming the scent was used to hide the smell emanating from the bathroom. Others have commented on the disaster of the design that is their bathtub. I can imagine pregnant women and elderly individuals having great difficulty getting in an out of the tub. Also, since the door to the bathroom is basically a glass enclosure, you will be awakened at night if a fellow room occupant goes to the loo and you are sensitive to light. Forget about privacy if you have to relieve yourself. Be aware that the light from your open window can be reflected onto the adjacent business building, which means that your fellow guests may be able to see you at night. Keep your curtains closed! Housekeeping was subpar. We stayed in two rooms over the course of our 5-night stay and both rooms were not vacuumed well, if at all. We accidentally broke one of the glasses in the bathroom and housekeeping failed to remove and replace for two days. When we checked into our second room after a long day of sightseeing, our sofa bed was not made up and we had to wait for someone to come and put sheets on. When someone finally arrived, all he did was lay the flat sheet on top of the mattress. Breakfast was fine but definitely not worth the 19 euros. However, since children are free, it balances it out. Front desk staff were all very polite and attempted to be as helpful as possible.
Booked a family suite but they said i booked a one person room. Had to pay $25 extra per night to get the room i booked. The bathroom sink was clogged before I even entered the room the first time and stayed clogged over half my stay here. The shower head stayed loose and kept falling off, the room has a stinky smell that occurs every once in awhile and the tv stopped working randomly. Complained the next day, but nothing has been done about it still??? Asked for a new room but they told me the hotel is all booked!! So I'm paying over $1100 for 4 nights and I'm stuck with a 50% working crappy room??!?!?!? Room 1603
- Walking distance to Jardin des Plantes and Canal Saint-Martin
- Free WiFi in public areas
- Onsite dining
- 24-hour fitness center
Located in Paris City Centre, Courtyard by Marriott Paris Gare de Lyon is a leisurely stroll from popular sights such as City of Fashion and Design and AccorHotels Arena. This 249-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and a 24-hour fitness center.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
A 55-inch flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and bathrobes. Other standard amenities include a sofa bed, a phone, and an ironing board.
At Courtyard by Marriott Paris Gare de Lyon, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. Self parking is offered for EUR 29 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free newspapers, a gift shop, and a TV in a common area.
Reviews from Trip Advisor
% of guests recommend this hotelTotal of 128 reviews