Hotels near Our Lady of the Lake Regional Medical Center

"The room was clean. However, when we went to use the towels, we noticed that they was 32 of them had stuff on them that I don’t even know. Wanna know what they are. We also found multiple bugs in the hallway none in our room. The next morning, we thought we were at least gonna have our room clean. The housekeeper gave us only two towels, even though the first night we have four and two washcloths they were very I guess strict on how many towels you could have, but we wind up having to take our own trash out, never made the beds. Nothing was wiped down. the staff at the front desk were nice. There’s only one elevator so if it’s a lot of people there I can take a while."

"This hotel is very dated. The halls are dark, with lights turned all diffident directions. My room had 4 lamps, none of which matched any other lamp in the room. There was a plastic bag covering the smoke detector. Everything in the room looked like it was from the very early 2000’s. Not worthy of the TownPlace or the Marriott names. Staff was very friendly and polite."

"We reported a noise disturbance at 1:00am to front desk several times and nothing was done. The staff asked us to investigate which room the screaming was coming from and didn't come to the floor to investigate at all. Staff did not clean the room, replace towels, or provide extra toilet tissue. Told us to come downstairs to get it from the desk instead of bringing it to the room. We made online complaint. Poor customer service."