Found a used condom in my bed as well as dirty female underwear in the closet . I informed the front desk about it and I haven’t had a resolution as of yet.
DO NOT STAY HERE! Mainstay Altamonte Springs draws a sketchy crowd with a criminal element (drugs/prostitution) that made us feel UNSAFE. It was also FILTHY DIRTY. Walking on the carpet one night in our socks left them gross. White curtains depicted in online photos were actually dingy and yellow with black stains. The one chair in the room had been gnawed on by a dog. The fridge was clean on the inside but beat up on the outside. Wifi internet did not work. UNDERSTAFFED evenings/overnight, so calls to front desk often went unanswered as the clerk had to leave the desk to attend to guest needs. If you arrive after the lobby door is locked and your key doesn't work, be prepared to wait, and wait and wait. We felt so unsafe and grossed out that we had to check out after the 2nd night. General manager was unwilling to refund the three unused nights, noting no-refund policy. On the corporate level, Choice Hotels was also unsympathetic to our complaints/concerns. This place is very inhospitable, as we, the guests, felt unwelcome and unsafe. It was not the relaxing place we hoped to enjoy on our vacation. Bait and Switch. Do NOT STAY HERE!
It was okay looking from the outside. We were not expecting it to be a place where people lived. It was loud. First room toilet was clogged. Second room smelled completely of smoke. Third room was okay but it was still less than ideal. Front desk attendants were very nice and helpful. Heard dogs barking throughout the night and listening to the residents yell all around was off putting.
I stayed there a few years ago and it has really gone downhill. Carpeting in public areas needs replacing. The coffee from the dispenser in the breakfast area was undrinkable. There was only one staff member that I spoke to and they seemed to have her doing everything. I had to change rooms four times due to room already occupied, door lock not working and excessive noise from the highway ramp right by the window.
Unkempt property, dirty, hair in bathtub, carpets worn and frayed at edges. Breakfast is 8oz bottle of water and muffins. First room they gave me has bed which looks like someone has been lying on it I will never stay here again.
It smelled like cigarette all over the hotel
Would never stay here again. Dog Feces at front door, marijuana use rampant, smoke smells in room. Room not clean... not a safe or nice place at all.
Decent price for a nights stay. Staff were friendly and efficient. Room was clean. The hallway smelled heavily of a mixture of foods.
Price not bad. Need 2 beds. Very noisy outside my window at night.
I arrived and was greeted by roaches in the room . Changed room 3x in 1 night. moved from 1 floor to another , telephone not working in any of the rooms . 2nd room smelled like urine. 3 rd room clearly DNA residual left on comforter. When ask to speak to manager . Noone on the premises . I ask for clean sheets and changed the linen myself . Next morning woke up to more roaches in the room . I asked for refund and manager stated she could not refund me for the 1 night stay and stated check out was by 12pm. Horrible and completely disgusted by this experience. Fearful that I would transport roaches in my belongings. Had no idea that this was a family shelter /roach hotel.
No free breakfast as advertised
No breakfast bar as advertised!
The Hotel has nice rooms. There is a convenient parking for your car, and you are across the street from the local groceries and other shops. Breakfast was good and the staff was very helpful and friendly.
I like the room was clean and cool by the time I got in there a lot of rooms down there are hot and it takes the air a long time to cool off everything
MainStay Suites Orlando Altamonte Springs places you within a short walk of Cranes Roost Park and within a mile (2 km) of Sanlando Park. This 120-room hotel has an outdoor pool, a 24-hour gym, and free in-room WiFi.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include kitchenettes, refrigerators, and microwaves. Weekly housekeeping is available.
At MainStay Suites Orlando Altamonte Springs, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a business center, coffee/tea in a common area, and express check-out.
Found a used condom in my bed as well as dirty female underwear in the closet . I informed the front desk about it and I haven’t had a resolution as of yet.
DO NOT STAY HERE! Mainstay Altamonte Springs draws a sketchy crowd with a criminal element (drugs/prostitution) that made us feel UNSAFE. It was also FILTHY DIRTY. Walking on the carpet one night in our socks left them gross. White curtains depicted in online photos were actually dingy and yellow with black stains. The one chair in the room had been gnawed on by a dog. The fridge was clean on the inside but beat up on the outside. Wifi internet did not work. UNDERSTAFFED evenings/overnight, so calls to front desk often went unanswered as the clerk had to leave the desk to attend to guest needs. If you arrive after the lobby door is locked and your key doesn't work, be prepared to wait, and wait and wait. We felt so unsafe and grossed out that we had to check out after the 2nd night. General manager was unwilling to refund the three unused nights, noting no-refund policy. On the corporate level, Choice Hotels was also unsympathetic to our complaints/concerns. This place is very inhospitable, as we, the guests, felt unwelcome and unsafe. It was not the relaxing place we hoped to enjoy on our vacation. Bait and Switch. Do NOT STAY HERE!
Thank you for choosing the Main Stay Suites. We apologize for not meeting your expectations. We will look forward in giving you a better experience the next time you stay with us. RegardsMain Stay Suites
It was okay looking from the outside. We were not expecting it to be a place where people lived. It was loud. First room toilet was clogged. Second room smelled completely of smoke. Third room was okay but it was still less than ideal. Front desk attendants were very nice and helpful. Heard dogs barking throughout the night and listening to the residents yell all around was off putting.
Hi Cisco Sorry you had to experience all this. Rest assured we will be looking in this matter and address it accordingly. Hope to see you again soon Regards Main Stay Suites
I stayed there a few years ago and it has really gone downhill. Carpeting in public areas needs replacing. The coffee from the dispenser in the breakfast area was undrinkable. There was only one staff member that I spoke to and they seemed to have her doing everything. I had to change rooms four times due to room already occupied, door lock not working and excessive noise from the highway ramp right by the window.
Hi Matthew Thank you for staying with us and for giving us your feedback. Sorry we did not meet your expectations. Regards Main Stay Suites
Unkempt property, dirty, hair in bathtub, carpets worn and frayed at edges. Breakfast is 8oz bottle of water and muffins. First room they gave me has bed which looks like someone has been lying on it I will never stay here again.
Hi Patricia We apologize for the issues you experienced with your. Cleanliness is one of our priorities so we are truly sorry for the inconveniences. Please allow us to make this right for you on your next stay. We do hope to see you again soon. Regards Main Stay Suites
It smelled like cigarette all over the hotel
Thank you for your feedback.
Would never stay here again. Dog Feces at front door, marijuana use rampant, smoke smells in room. Room not clean... not a safe or nice place at all.
Thank you for your feedback
Decent price for a nights stay. Staff were friendly and efficient. Room was clean. The hallway smelled heavily of a mixture of foods.
Thank you for your feedback
Price not bad. Need 2 beds. Very noisy outside my window at night.
Thank you for your feedback
I arrived and was greeted by roaches in the room . Changed room 3x in 1 night. moved from 1 floor to another , telephone not working in any of the rooms . 2nd room smelled like urine. 3 rd room clearly DNA residual left on comforter. When ask to speak to manager . Noone on the premises . I ask for clean sheets and changed the linen myself . Next morning woke up to more roaches in the room . I asked for refund and manager stated she could not refund me for the 1 night stay and stated check out was by 12pm. Horrible and completely disgusted by this experience. Fearful that I would transport roaches in my belongings. Had no idea that this was a family shelter /roach hotel.
Thank you for your feedback
Hi Sabrina Thank you for choosing the Main Stay Suites for your accommodations. We are sorry you had to go through this during your stay. We will investigate the issues you have raised in your review. Regards Main Stay Suites