2/10 Terrible
Jennifer
Traveled with partner
Sep 29, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 9 PM for check-in. We got our room key, went up to the room and opened the door. The moment we opened the door we knew there was a problem because cockroaches immediately skittered out from the edges of the doorframe. Once we entered the room, we saw more cockroaches around the window frame and skittering around the edge of the room by the window.
I have never left a room so fast but not before taking a video to show the front desk which we did We asked for a refund because we were going to go to a different hotel. Immediately. The front desk said that shouldn't be a problem. But since I booked through a third party have to call them first. So we got to the new hotel. I called the third party site.
They attempted to contact the hotel, didn't get through to them until the following morning. Apparently they needed speak to a manager to get a refund approval. They finally got a hold of a manager and the manager refused the refund. So i will be logging a dispute with my credit card company because they want to make this difficult. Anyway, don't stay here.It's gross. Would love to post the video here but ill just post it up on social media with a good set of tags. Parent company should love that.
Jennifer
Stayed 1 night in Sep 2025