Noisy air conditioner. Ants in room. Shower head had a stream of water that shot out onto the floor. No blanket on bed. Dirty. Smelly
Disappointed with the overall experience! Room was very under PAR for what was agreed on! Having 2 kids 2 and almost 1, I understand that it takes a bit of planning to make an extended stay comfortable, but this absolutely was the furthest thing from comfortable
Staff was very good but understaffed as I had to wait to get into a room the lobby area and halls were not very clean there were no amenities not even coffee.
Room was dirty when we arrived. My wife had to clean and wipe everything down. Brown spots on the bathroom door, trash was still on the froor. Hallway stink, pillows were lumpy and hard.
Includes kitchens but the hotel does not have it stocked nor does the front desk have any dishes . Also breakfast is grab and go.
Great location, safe area, have stayed multiple times.
Location was great. Smoking area at entrance of hotel! Distasteful!!!!!!
Great location! Great rate! Great Staff! Room was clean, bed was comfortable. Location was within range of anywhere I needed to be.
Had a minor glitch with reservation. GM contacted me the next morning to discuss issue. Ended conversation completely satisfied.
I was pleasantly surprised by how clean my room was. The amenities are basic; you get what you pay for. The staff is super friendly. It’s certainly not a 5-Star hotel, but definitely comfortable enough for a quick stay when you’re in town.
Continental Breakfast could have better choices. And due to location of the hotel the sign from highway could be bigger since it's located behind a target and next to a office Depot.
Smelled. Dogs in the hall. Free Internet a joke. Bad tv selection. This is a 1 star place at best.
Everything is good but the TV channels are very limited.
To many dogs for me. Some people had dogs over 100 pounds that will hurt you bad.
few complains when i was there: hallways need to be shampoo and extract, they smell wet pet rooms might need a little maintenance Other than that it was ok. clean rooms and good wifi.
Overall good. Staff was very nice. Hotel in a good location.
Overall for the price it was a decent value. More attention to detail when it comes cleanliness would be my biggest suggestion. Seemed like a lot of drama in the lobby when we arrived at 11:15 p.m. to check in. Unprofessional appearance at desk with big pizza laying on back counter and gigantic pile of laundry visible from check in desk- staff seemed a bit overwhelmed.
Nice staff, friendly and helpful. Overall clean interior and exterior. Quirt most hours of the day/night.
Located in Central Oklahoma City, Extended Stay America Suites Oklahoma City NW Expressway is within a mile (2 km) of sights such as Penn Square Mall and INTEGRIS Baptist Medical Center. This 110-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 110 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
At Extended Stay America Suites Oklahoma City NW Expressway, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Noisy air conditioner. Ants in room. Shower head had a stream of water that shot out onto the floor. No blanket on bed. Dirty. Smelly
Disappointed with the overall experience! Room was very under PAR for what was agreed on! Having 2 kids 2 and almost 1, I understand that it takes a bit of planning to make an extended stay comfortable, but this absolutely was the furthest thing from comfortable
Thank you for staying with us and for your candid review. We sincerely apologize for the maintenance issue you experienced and even more so that we did not resolve this to your total satisfaction. We strive to provide exceptional service to every guest; therefore, we are very disappointed this was not your experience. We will address this appropriately, and we hope you will give us another chance to provide you with the comfortable and restful stay you deserve. Sincerely, Hotel Management
Staff was very good but understaffed as I had to wait to get into a room the lobby area and halls were not very clean there were no amenities not even coffee.
Lorie, thank you for choosing our hotel. We are pleased to know you liked our associates, but we are sorry for the cleanliness issue you encountered. We have shared your comments with the housekeeping team to be more diligent going forward. We value your additional feedback and hope to see you again in the future for a much better experience. Sincerely, Hotel Management
Room was dirty when we arrived. My wife had to clean and wipe everything down. Brown spots on the bathroom door, trash was still on the froor. Hallway stink, pillows were lumpy and hard.
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Includes kitchens but the hotel does not have it stocked nor does the front desk have any dishes . Also breakfast is grab and go.
We apologize for the lack of kitchenware and regret the disappointment you had with our breakfast offerings. Your feedback is important, so it has been discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Great location, safe area, have stayed multiple times.
We appreciate your loyalty towards Extended Stay America and for making us your home away from home. We are thrilled to know you had a comfortable stay at our well-kept property and that you were impressed with our ideal location close to many exciting spots in our city. Thank you so much for your kind words, and we look forward to seeing you again soon. Sincerely, Hotel Management
Location was great. Smoking area at entrance of hotel! Distasteful!!!!!!
Thank you for being our guest. We are pleased to know you liked our location and that you had a pleasant visit. However, we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management
Great location! Great rate! Great Staff! Room was clean, bed was comfortable. Location was within range of anywhere I needed to be.
Sue, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments regarding the concerns you had with the air conditioner with our maintenance team and ensure the problem is resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management