The staff was great
DIRTY AND NOT GOOD SERVICE
This was not a friendly and helpful place to stay.
DO NOT STAY HERE! only stayed one night for 12 hours woke up with over 30 bug bites all over my body hotel refused to refund. pillows were dirty with black all over them when request new pillows was told they were short on pillows, then requested new pillow slips. I will never stay here again and if I were you do not book this room also smelt like they were cooking drugs in the hotel rooms.
It is showing some age and some work could be done. The bed was comfortable and room a nice size. We'd stay again.
Positives: The bed was comfortable. Shuttle from airport was nice. Lady at checkout was friendly. Negatives: Breakfast wasn’t great. Biscuits, watered down gravy, cereal, waffles & egg rounds. Could use a meat option. Carpet in the halls was very dirty (4th floor) & needs updated. Bathroom near the lobby was nasty. Toilet paper holder in room was broken. Overall, just an okay stay. Probably wouldn’t stay here again.
The Wingate Fallen: The outside entryway/lobby appeared inviting and classy, but upon further inspection, you start see where it was once well kept and now it is just rundown. There were numerous areas where the ceiling showed signs of water leaks, the inside of the elevators looked like they had been used as freight elevators for 20 years. The walls were marked up and damaged, and the carpet in our hallway to our room, showed grease, oils, and dirt stains all over it. Our room appeared to be clean, but had an aroma, that can best be described as of Incense & Marijuana. The shower flow was minimal, the king bed was clean and comfortable. The other furnishing in the room were either worn, stained, dirty or broken. There were obvious wall patches, and other areas where you could see where the artwork had been removed and damaged the walls The Toilet Paper... Best described as: Transparent John Wayne Style Personality: "See Through, Rough, Tough, and Does Not Take Waste off of Anyone. The bath towels can best be described as a water squeegee and exfoliator. Breakfast required a ticket to be turned in upon entering the dining area, and there were several signs stating that it HAD to be eaten downstairs, not in your room. Round fried scrambled eggs and biscuits & gravy were the hot breakfast. No bacon, sausage, etc. We skipped the breakfast. If you need somewhere fast to sleep, no real amenities, plan on eating elsewhere, and are not staying long. Then this is the place.
The entrance to the hotel is actually decent. But the moment you get out of the elevator, the chemical smell was overwhelming. The carpet was filthy. And the front desk guy was unwilling to upgrade our room, even AFTER I offer to PAY for the difference since we just wanted to sleep comfortably during the 3 night stay. I couldn't believe it.
I liked everything
The property STUNK with highly perfumed cleaner. Things were broke, one door in...only?Certainly NOT a 3 star, 2 at best
When you first walk in, it seems pleasant and smells very nice. Beyond that, my experience was terrible. The main floors were not cleaned and vaccumed for some time. One side entrance was missing the handle on the outside. The room itself smelled old and like mildew throughout. There was a mural missing on the wall leaving in view screw holes and an unpainted area. The tub and shower head were old, out dated, and sore to the eye. There was leftover food left in the mini fridge that had mold on the seals. The fire alarm went off in the middle of the night, causing panic to the guests. There was no protocol in place for that type of incident. Appeared to have only one person on staff and not well trained. They said some kids pulled the alarm lever causing the disturbance. On my way out the next morning, there was NO ONE at the front desk to hand the key to, nor a drop box. Overall, this was a terrible experience. I only write negative reviews when there are 3 or more concerns. This place was a "One and Done"! Please spend the extra 10 bucks or so and stay at the Best Western Executive Residency along I-35.
This was really disappointing. It was dirty, not cleaned, no extra pillows, low staff, a green pool, hot tub did not work well, breakfast was cold biscuits, watery gravy, cereal milk, coffee with bland creamer, not self serve, we searched for this hotel for 2 days, I picked it because of it's 4.0 rating, location, price and indoor hot tub/pool. and previous Wingate Stays with great service and breakfast, we were stuck and very very disappointed
It was not air condition or heat in my room for three days it was broken no breakfast for two days and I tried to contact the manager and I never have answer nobody come to my room to fix the problem
The property was fine. It's an older property and could use a general overall cleaning in the hallways and elevator in particular. My room was pretty clean but the doors and walls in a few places could use a cleaning.
The computers didn’t work. Room was run down. Keys only were good for 24 hours. Could hear neighbors like they were in your room.
Celebration Station is within a mile (2 km) of Wingate by Wyndham Oklahoma City/Airport, and other popular attractions like Hurricane Harbor Oaklahoma City are within a few miles (5 km). This 3-star hotel has 99 guestrooms and offers an indoor pool, a 24-hour gym, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities. Housekeeping is not available.
Guests of Wingate by Wyndham Oklahoma City/Airport have access to an indoor pool, a 24-hour gym, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a spa tub, and meeting rooms.
The staff was great
DIRTY AND NOT GOOD SERVICE
This was not a friendly and helpful place to stay.
I hope this message finds you well. I am writing to express our sincere apologies for your recent experience at our hotel. It is disheartening to learn that your stay did not meet the level of friendliness and helpfulness that we strive to provide.Please accept our deepest apologies for any inconvenience or discomfort you may have experienced. We value your feedback, and I want to assure you that we take your comments seriously. We are committed to addressing the issues you raised and making improvements to ensure a more positive experience for our guests in the future.Once again, I apologize for any shortcomings you encountered, and I appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.
DO NOT STAY HERE! only stayed one night for 12 hours woke up with over 30 bug bites all over my body hotel refused to refund. pillows were dirty with black all over them when request new pillows was told they were short on pillows, then requested new pillow slips. I will never stay here again and if I were you do not book this room also smelt like they were cooking drugs in the hotel rooms.
I am truly sorry to hear about the unpleasant experience you encountered during your brief stay with us. Your feedback is deeply concerning, and I want to assure you that we take it very seriously.I apologize for the discomfort caused by the bug bites and the cleanliness issues you faced with the pillows. This falls far below the standards we strive to maintain. It is disheartening to hear that your requests for new pillows were not promptly addressed, and I understand the frustration this must have caused.Regarding the unpleasant odor you mentioned, I want to assure you that we do not tolerate any illegal activities within our premises. We take immediate action to investigate and address any such concerns to ensure the safety and well-being of our guests.I would like to inform you that we have scheduled pest control every two weeks for every room in our hotel. Your experience is certainly not reflective of our usual standards, and we are working diligently to rectify these issues to prevent them from recurring.We deeply regret any inconvenience caused during your stay, and we appreciate your bringing these matters to our attention. If there's anything else you would like to share or discuss further, please feel free to contact us at wingateokcsales@gmail.com. Your satisfaction is of utmost importance to us.Once again, I apologize for the lapses in service you encountered, and we hope to have the opportunity to regain your trust in the future.
It is showing some age and some work could be done. The bed was comfortable and room a nice size. We'd stay again.
I wanted to personally express my gratitude for your fantastic review of your recent stay at Wingate by Wyndham hotel. We are thrilled to hear that you had a positive experience, and your kind words are truly appreciated.It's our commitment to provide exceptional service, and I am delighted to learn that we succeeded in making your stay enjoyable. Our team works hard to create a welcoming and comfortable environment for our guests, and your feedback reinforces that we are on the right track.Thank you for choosing Wingate by Wyndham. We look forward to welcoming you back in the future and providing you with another memorable stay.Warm regards,
We appreciate you taking the time to share. While we always strive for excellence, Thank you for Leaving a review. We're committed to providing our guests with a high level of service and comfort in all aspects of their stay, and your positive comments are a testament to our efforts.We hope you'll consider us again for your future travel needs. We're confident that we can continue to provide you with the same quality of service and accommodations.
Positives: The bed was comfortable. Shuttle from airport was nice. Lady at checkout was friendly. Negatives: Breakfast wasn’t great. Biscuits, watered down gravy, cereal, waffles & egg rounds. Could use a meat option. Carpet in the halls was very dirty (4th floor) & needs updated. Bathroom near the lobby was nasty. Toilet paper holder in room was broken. Overall, just an okay stay. Probably wouldn’t stay here again.
The Wingate Fallen: The outside entryway/lobby appeared inviting and classy, but upon further inspection, you start see where it was once well kept and now it is just rundown. There were numerous areas where the ceiling showed signs of water leaks, the inside of the elevators looked like they had been used as freight elevators for 20 years. The walls were marked up and damaged, and the carpet in our hallway to our room, showed grease, oils, and dirt stains all over it. Our room appeared to be clean, but had an aroma, that can best be described as of Incense & Marijuana. The shower flow was minimal, the king bed was clean and comfortable. The other furnishing in the room were either worn, stained, dirty or broken. There were obvious wall patches, and other areas where you could see where the artwork had been removed and damaged the walls The Toilet Paper... Best described as: Transparent John Wayne Style Personality: "See Through, Rough, Tough, and Does Not Take Waste off of Anyone. The bath towels can best be described as a water squeegee and exfoliator. Breakfast required a ticket to be turned in upon entering the dining area, and there were several signs stating that it HAD to be eaten downstairs, not in your room. Round fried scrambled eggs and biscuits & gravy were the hot breakfast. No bacon, sausage, etc. We skipped the breakfast. If you need somewhere fast to sleep, no real amenities, plan on eating elsewhere, and are not staying long. Then this is the place.
The entrance to the hotel is actually decent. But the moment you get out of the elevator, the chemical smell was overwhelming. The carpet was filthy. And the front desk guy was unwilling to upgrade our room, even AFTER I offer to PAY for the difference since we just wanted to sleep comfortably during the 3 night stay. I couldn't believe it.
Thank you for taking the time to share your feedback with us. We value all reviews as they provide valuable insights to enhance our services. We noticed that your experience fell short of expectations, and we apologize for any inconvenience.We would appreciate it if you could provide more specific details about your visit to better understand and address your concerns. Your input is crucial in helping us identify areas for improvement and ensuring a more positive experience for all our guests.If you would prefer to discuss your experience privately, please feel free to reach out to our customer service team at wingateokcsales@gmail.com. We genuinely appreciate your feedback and look forward to the opportunity to make amends.I appreciate your understanding.