Osage Casino Downtown Tulsa

Great room, great friendly staff and excellent food for the attendees of the conference. Beautiful pool and cabana area. I do not gamble much so don’t know how tight or loose the slots are, but casino area did not smell as smoky as others I’ve visited. I’d go back!

I stayed here one night for a conference. (I’m not a casino-goer and can’t provide a review of that part.) First thing I noticed was how new, clean, and lovely the hotel was. Reception was very friendly. It felt like I was the first person to stay in my guest room. I had a room with a patio to the pool area. The pool and cabanas were enjoyable. The food at the Thunder Bar & Grill and breakfast buffet in the Stonecreek Kitchen was very good. Service was a bit slow in Thunder Bar & Grill. The entire experience exceeded my expectations! I would definitely come back for a staycation.

I understand they have only been open for a couple of months. Casino was clean, bright, very little cigarette smoke. Dealers and staff were friendly, helpful. Plenty of open table games, lots of slots. Will go back.

The hotel is new and the rooms are nice and clean. The housekeeping staff was wonderful. This hotel is not handicap friendly they blocked off the entrance to the hotel due to people parking in the no parking area. When I mentioned I had a handicap husband that I just wanted to drop off at the front door, I was told that was not possible they blocked that area to stop people from parking in front of the hotel. If you are going there to gamble I guess you would have no issues walking through the casino with your luggage to get to the front desk, but if you want just a hotel this is not the place for you.

To get to the hotel front desk you have to walk through the casino. It will be good when additional parking is added. Staff was very friendly, checking in was a quick process. The rooms are very nice and clean. Bed was comfy, no complaints! There is conveniently plenty of plug ins by the bed for electronics. I love that the breakfast buffet is included in your stay. This is actually the main reason we choose this casino for our staycations. The food is great! For check out it says you can check out using your tv. It noted to leave your key in the room. Do not do this! You need your room key for the elevator to take you back downstairs. Which is weird, I can see needing the key to get up but not down. We always enjoy our stay here!

Good. Beautiful room,nice bed,shower. Loved the casino bar. Good breakfast. Bad. Growing pains. Parking is poor. Security is weird. Not bad. Weird. Locked out of our room for an hour. Locked out by a malfunctioned dead bolt. Ugly. Customer service I’d give a minus 10 on a one to ten. It’s just unfantomable when customer service is unbelievingly poor. The first comment the staff ask to me and my wife while standing there with our room keys. “Is someone else in the room?” I felt treated it was my fault their system malfunctioned. Next time? The Creeks are much better host.

To get to check in you have to either walk a ways or pull up in unfinished area and drop off. Front desk was slow, she seemed to be learning, but was pleasant. Room was perfect!! Great bed, gorgeous shower, lots of outlets by bed. Huge flat screen tv. Breakfast was awful! Good thing it was free! Eggs were inedible. Potatoes were cold. Had to make me decaf coffee- really????? I hope they iron out these issues! Enjoyed the casino.

We arrived on a Friday night with a reservation. Parking garage is on the opposite side of casino, so you will have to walk all the way thru the smoke filled casino to get to the check in desk. Check in went pretty slow, staff were still learning. Room was nice and new, we had a view of the pool which also looked nice. Breakfast was included at the Stonecreek Kitchen, but was a disappointment. Short staffed in both food preparation and waitstaff. They were out of most food and drink items. Our entire visit was pretty painful, will most likely go to one of the other options around Tulsa if we want this type of activity.

TripAdvisor: This is a hotel, not a B&B. Please update the listing. We stayed here Labor Day Weekend for a staycation. The king room was perfect. The staff was friendly. While the hotel is non-smoking, there is the smell of smoke in the hotel hallways--this is probably due to smokers walking through the halls, or possibly the shared ventilation system with the adjacent casino. However, the room itself did not smell of smoke. Even-numbered rooms have a view of the pool and the Osage Hills. The casino itself is similar to those in the other major casino hotels in Oklahoma. It is very smoky. I keep hoping that one of the tribally-owned casinos will invest in the same air-filtration systems as the Vegas Strip hotels. It hasn't happened yet. Plus, there may be more smokers in Oklahoma casinos than in Vegas Strip casinos. Regarding the casino patrons--many are a depressing sight. There are many elderly or downtrodden looking folks likely gambling away their rent and medication money. I even saw a few folks in wheelchairs who appeared to be in bedclothes and hospital slippers. This is not unique to the Osage Casino--similar demographics are seen at the other area casinos. The pool is gorgeous. The poolside bar was not open Labor Day Weekend and there was no pool service. We went upstairs and ordered drinks and brought those to the pool. My major concern was the lack of staff presence and security at the pool. For the most part, the patrons were nice, respectful people. By far the biggest concern was that on the second day of our stay, children came unattended to the pool. Young children were doing dives into water that was only two feet deep. The worst was a four year-old by himself in the hot tub. He had a sister who was about twelve years old in the pool, but she was completely ignoring him. (The parent apparently was in the hotel--maybe gambling.) I was very concerned and went inside to get a security guard. The security guard did come right away. She saw that the little boy was alone in the hot tub and started talking to him. When the sister saw that the security guard was there, she came up to the hot tub. The security guard asked the twelve year-old, "is he with you?," and she said yes. Then the security guard LEFT! Immediately the twelve year old went back to ignoring her brother and left him in the hot tub. Also, a twelve year-old is not an appropriate caregiver. There were also four raucous teenage boys, none of whom had pool wristbands. Apparently one of their moms had a room. And all four teenage unrelated boys were staying with her in one room? Unlikely. (Also, I hope not). The upshot: there are no staff members monitoring access to the pool or verifying wristbands. Osage can't control the manners or common sense of their customers. (Although comping rooms to oversize groups cramming themselves in one room may lend itself to boorish behavior). What they can do is have staff on site at the pool to manage inappropriate behaviors and to help other patrons feel more secure. I could not relax and spent the time watching the unattended children to make sure no one drowned. Also, Osage needs to figure out what kind of vibe they want at their pool. There were quite a few children--children screaming "Marco Polo" type games and fighting over pool toys they brought from home. The hotel may want to consider adult pool hours or eventually build an adult pool. As for children, if the pool is not open, there is literally nothing for them to do except sit in the hotel room. We ate at the Thunder Bar and Grill twice. The food was very good. They did have to close the restaurant a few times due to staffing shortages, but I imagine that was opening weekend troubles.