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Holiday Inn Express Kelowna Conference Centre

2.5 out of 5.0

Recent guest reviews

Arrogant receptionist. Argumentative and rude. Same one , 2 stays. Very disappointed. We felt degraded by her attitude. There were 3 of us, only enough coffee for 2. Will comeback, hope this woman won't be there

I travel all over the world for business,and i must say this has been a realy nice experiance,the staff here go out of their way to help you.The location is very good,easy to get around for restaurants and entertainment

Holiday Inn was a great place to stay as it is very central to everything we had going on at UBCO campus as well as getting to Mission area and downtown. Beds are always so comfy and room size is so spacious. Very clean & friendly staff. Breakfast is included so a good range of choices. I just hate eating with a plastic cutlery though!

Hotel check in was easy. We enjoyed meeting the gentleman that waited on us and appreciated his suggestions on where we might find something specific my daughter wanted for dinner. The room was comfortable and my husband liked the fitness center.

We stayed with many other teams and overall it was not as good as our stay at the same place one year ago. The bed was soft so when my husband moved it was as if we were on a waterbed. Hotel staff said people were complaining about noise but it wasn't bad considering the amount of people. The pool was busy and I talked to some kids who were pushing each other to prevent them from getting hurt. The lifeguards did a good job having to deal with a clogged urinale that my son reported to me. At checkout my husband was asked for his credit card which was on file and there was many people behind him trying to check out.

Unexpected requests to visit aging family member, Locating the hotel took some time, but once arriving the staff, accomodations were good. Our stay at this Holiday Inn Express just happened to co incide with visiting sports teams, and although the hotel was busy, noisy, our stay worked out fine.

Very nice rooms. Clean. Good breakfast. Would stay here again. Convenient location within walking distance of restaurants and some shopping. Under a few minutes to drive to the mall. Originally my daughter and her friend were to come, but at the last minute they stayed behind. The water slide was not working and they would have been disappointed. Something I think families with kids should know prior to booking, check the slide in the pool area to see if it is up and running. Several families were disappointed in this.

They upgraded their wi-fi and it is much better. I was staying at the Westbank location because their old wi-fi was too slow. I was upgraded to a nicer room as I am a platinum member and I enjoyed their complimentary breakfast.

We booked this at very short notice when planned accommodation fell through. Check in was ok though I struggle to understand why I should feel like a second rate citizen just because I choose not to have a credit card. Room was clean with a very noisy AC unit which did little to lower the temp. Description stated complimentary breakfast but not much choice. Also a kettle in the room would have been helpful. Used both the pool and gym were ok but could do with a proper changing facility. Location would be ok for business travelers but not really for a tourist trip.

Normally my experience with the Holiday Inn is pleasant. I enjoy the amenities, the breakfast, the movie selection and most of all the comfortable beds with the pillow selection. That being said the Kelowna location was not very inviting. The service was questionable and most of all it was the headache upon check in. This was particularly a business trip and that being said the room was booked and paid for prior to me even arriving. Upon arrival they made a big mistake with demanding a pre authorization from me in the amount of $721.00. Like I said the room was already paid for and the only thing that should have been required from me is an incidental charge for approximately $100.00. I was upset about this and needed to get to the bottom of it. So, within 48 hours they had it figured and found the paperwork thus reversing the charge on my credit card. Then upon check out I asked for a receipt of the 4 night stay in order to submit to my office. They then printed off a receipt for just over $1100.00 saying the pre auth was included. Once again there was an argument at the desk. It is very upsetting and I will NOT be staying with the Holiday Inn Kelowna again. The staff were not trained properly and made the entire trip difficult!

2429 Highway 97 N Kelowna BC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Kelowna Conference Centre places you within a mile (2 km) of Mission Creek Regional Park and Orchard Park Mall. This hotel has 190 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Located centrally in Kelowna, it's also near Capri Mall and Mission Creek Golf Club.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

Holiday Inn Express Kelowna Conference Centre's 190 rooms are individually decorated and provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and video-game consoles. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are other standard amenities.


Property features

At Holiday Inn Express Kelowna Conference Centre, guests enjoy an indoor pool, a health club, and a spa tub. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, 3 meeting rooms, and conference space.

Room options

Executive Room, 1 King Bed, Executive Level

King 1 | Sleeps 2

Executive Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 499 reviews