Very nice.
Very clean with amenities for stopover while traveling
Our flight was delayed due to the terrible crush of cold weather in February. We called the hotel to let them know we would not be there, they said to call Orbitz. We did that as well. When we got there a day after our initial booking, we were still charged. The response from the desk was, "Handle it with the 3rd party." That's not how it works -- the hotel has the ability to notify the 3rd party (Orbitz) of a refund for a customer. Orbitz cannot refund without the hotel's permission. We were sloughed off and paid the night, then canceled the remaining 7 nights at this hotel. In fairness, it looked nice and was clean, but that type of customer service doesn't endear many customers of red-eye flights.
Very welcoming staff. Great breakfast super room. Comfortable beds. Easy access with plenty of dining options.
Clean room, friendly staff, extremely comfortable bed and excellent breakfast.
Convenient to restaurants and expressway. Quiet, no road noise/
Located within a mile (2 km) of Paddock Mall, Holiday Inn Express & Suites Ocala, an IHG Hotel is within 2 miles (3 km) of West Marion Community Hospital. This 76-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
All 76 air-conditioned rooms feature microwaves, coffee makers, and free local calls. Guests can expect 49-inch LED TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other amenities include ironing boards, desks, and wardrobes or closets.
At Holiday Inn Express & Suites Ocala, an IHG Hotel, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. Free parking is included with your stay. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this hot springs hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
Very nice.
Very clean with amenities for stopover while traveling
We appreciate you taking the time to send in a review. We hope you visit again.
Our flight was delayed due to the terrible crush of cold weather in February. We called the hotel to let them know we would not be there, they said to call Orbitz. We did that as well. When we got there a day after our initial booking, we were still charged. The response from the desk was, "Handle it with the 3rd party." That's not how it works -- the hotel has the ability to notify the 3rd party (Orbitz) of a refund for a customer. Orbitz cannot refund without the hotel's permission. We were sloughed off and paid the night, then canceled the remaining 7 nights at this hotel. In fairness, it looked nice and was clean, but that type of customer service doesn't endear many customers of red-eye flights.
Thank you for your review. Sorry about the way your reservation was handled. Unfortunately, 3rd parties normally don't allow hotels to cancel reservation they always need confirmation from the guest. That's normally why we ask guests to call the 3rd party because that's how you'd get your money back since you don't pay with us directly. Again I apologize for what happened and I hope you stay with us again in the future to show you that your unsatisfactory stay was an exception.
Very welcoming staff. Great breakfast super room. Comfortable beds. Easy access with plenty of dining options.
Thank you for choosing the Holiday inn Express & Suites Ocala. We appreciate your feedback, it helps us in assuring that we are achieving our goal of successfully taking care of each and every one of our guests
Thank you for the review. We hope to see you again soon.
Clean room, friendly staff, extremely comfortable bed and excellent breakfast.
Convenient to restaurants and expressway. Quiet, no road noise/
Thank you for your review!