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Mision Oaxaca

3.0 out of 5.0

Recent guest reviews

FREE, Shuttle to Oaxaca downtown every hour.... how cool is that? And back to the hotel too, last one at 22:25 from downtown to hotel, free.... Personnel friendly and prices as you can not imagine.... Next visit to Oaxaca, no doubts where to stay... only 15 minutes away from downtown... Hotel Mision Oaxaca San Felipe, please remember....

During my stay here the staff of the hotel lost my entire luggage. The hotel has promised me compensation for 3 months now. Both the hotel manager (Alejandro Martinez) and the "staff" of the hotel is very unprofessional. NEVER returns my phone calls or emails, they don't talk one word of english, according to themselves. I wouldn't recommend this hotel to anyone. My worst experience ever.

No one at the front desk spoke English. There was one waiter, Hector who was wonderful and would translate for us and the front desk manager who came in at 4-7 pm. Other than that it was difficult but they all smiled a lot and were friendly. The room was lovely but the pool was in repair so no swimming. The restaurant was very good

The hotel is very calm. The rooms are very clean. Oaxaca is an amazing city to visit The food of the restaurant is very very tasty. And the staff of the front desk are very nice. I wait to return soon and visit the hotel again. Thank u very much 4 your kind attention.

This hotel was booked by our tour company. It is in a suburb, and it's necessary to get taxis all the time to get into town. There are supposed to be shuttle buses in the afternoons, which we never saw and would be of limited use anyway. There are no shops, bars or restaurants nearby. We arrived late after a very long, tiring journey, very hungry and thirsty to discover that the hotel restaurant had closed early - we asked if they could re-open it, but no. The reception staff were uncaring and unhelpful. None of the staff in the hotel, apart from one waiter, speak any English. We did our best with our limited Spanish, of course, but it wasn't really possible to ask for any kind of help with anything. The hotel is used as a police residence and has been for the last two years. This means that most of the other guests are policement, the car park is full of police cars, the restaurant is always full of armed policemen and the balconies have police washing strung from them. (Actually this was quite funny, but didn't really make for a relaxing hotel ambience.) There is no lift. The rooms were not nice with elderly furniture and poor repairs, and the beds were hard, although the pillows were marvellously soft (the only positive about the rooms). Many of the rooms are very overlooked and don't give any privacy. The dining area was fine (when open), and the breakfast buffet was good, although the police tended to dominate everything. The staff tried hard to help, but didn't appear to be very well-trained. The evening menu was adequate and there was a pleasant waiter who spoke good English (the only staff member who did). The pool and surrounding area were under renovation and unusable, with clouds of cement dust flying around. Construction noise started at 7 am. We were very disappointed with this hotel and tried to find another one nearer to town, but were unable to, so had to stay here for the duration of our visit. I do not recommend this hotel.

It was and awful experience, Oaxaca it's beautiful, but the hotel was disgusting, the air wasn't breathing the room was really smelly, there wasn't hot water, and the service was terrible, I had to move to another Hotel.

First, I'd like to start by saying that I decided to wait some time before reviewing this hotel, if I had reviewed sooner when I was really infuriated by my experience with this property I would've used plenty of adjectives that wouldn't adhere to TA's guidelines. Anyway, I had a pleasant stay at Mision Palenque and Mision Orizaba, and I reviewed both hotels accordingly. Based on those experiences I thought it was a good idea to reserve at Mision Patzcuro and the experience was, in simple words, bad and I reviewed accordingly as well. I thought it was just bad luck and based on the two previous experiences I took the risk and reserved Mision Oaxaca for myself and for 14 of my clients, what a big mistake! To avoid confusions I called the property directly, was offered a group rate, reserved several rooms, gave my AMEX number to guarantee the rooms, received confirmations for each an every room on February 23rd. On May 13th 2016, they sent me email reconfirmations for all my rooms and up until then everything seemed perfect. On May 20th 2016, the day of our check-in, there were protests in Oaxaca, teachers were blocking the road and news reports indicated Oaxaca was a total chaos, by then we were traveling to Oaxaca and to play it safe I decided to call the hotel for their input, I wanted to hear directly from the property, they were nice and told me it was ok to get to the hotel. I passed the info down to everyone in my group and we were all looking forward to get to the hotel. When we arrived to the hotel, to start with, their parking lot was full or Federal Police cars and patrols, not so friendly-looking policemen wearing life vests and carrying heavy guns were posted all over the place, not a nice view because no matter what, it felt intimidating. Making this long story short, all rooms were reserved under my name so I headed to the front desk to check everyone in while they unloaded their luggage. This is when hell broke loose, there were four ladies at the front desk, I noticed none of them wore a name tag as it's a standard in hotels all over the world, except for Marison Rodriguez who was the director's representative, behind them and leaning against the wall there was a young girl wearing a high school uniform who was just observing. They informed me that I had no reservations, that my reservations were cancelled, that they had called me and that since they couldn't reach me they cancelled everything. I showed them the confirmations I had and even the reconfirmation emails I received for all rooms, they kept saying it wasn't their fault and simply they had no rooms for my group. I asked for the rooms division manager or someone that could explain to me why they confirmed, then reconfirmed rooms for 15 guests and all of the sudden they simply canceled them just because. There was no manager at the property (it was around 5:00PM!) they told me to sit and wait half an hour for the manager to arrive, I said, no way I'll stand right here until he arrives, that put everyone really nervous and they acted like they were trying to do something. I wasn't looking good in front of my clients, this was affecting my image as a tour director and everyone was concerned about what would happen. The girls kept calling the manager, there was an upset man standing at the front desk and they just wanted to get rid of the problem. I understand booking all rooms at a hotel is ideal, I also understand something could break in a room and for that reason you wouldn't offer it to a guest, but cancelling reservations for a group of 15 people for no apparent reason, not notifying guests and even worse, not having a plan to walk them to a partner hotel is really unprofessional, unethical, irresponsible and unacceptable from a franchise like Mision, or maybe it is and it's the way how they do business. Finally, someone who said was the manager arrived and just limited himself to confirm they had no rooms for us, he kept coming with excuses and more non sense arguing that they had called me two weeks before my arrival but they didn't find me, then they decided to cancel the reservations and release the rooms even when the reservations were guaranteed with a credit card. I then made him swallow his own words and showed him email reconfirmations (added to this review!) they sent me one week before indicating they were looking forward to meet us, so if they cancelled the rooms two weeks before arrival, why they were reconfirming them one week after they were supposedly cancelled?. I went even further and asked him what number they called to notify me, then all of the sudden they didn't know what number it was. Finally one of the girls came up with a different excuse, the number didn't work, I asked them to read the number aloud and it was indeed my cellphone number and it was correct, asked them to call in that instant which they did and magically my phone rang. Anyway, I debunked all their excuses, even showed them my call log for the whole month and there was no phone call from any of the hotel numbers, in other words they never called and they had my email so they could've used it should they had wanted to reach me. At that point I had a group of upset clients wondering what would happen, I then realized this hotel trained their staff to come up with excuses instead of solutions, they had no plan for us and weren't expecting that someone will prove to their faces they were all lying. The manager called another hotel, he said all hotels in Oaxaca were full but found an option that was supposed to be good and close to Mision Oaxaca, based on the facts I decided to walk to the hotel and check it for myself. It was a really small hotel, with no services and super cheap, I asked them to show me a room and they were almost the size of a bathroom with old beds, smelling cigar smoke, with one old tv hanging on the wall and small a table. That was the best Mision Oaxaca could do, what a disgrace. Now it all seems just like a bad experience, fortunately, I made several phone calls and colleagues of mine were able to book another hotel which ended up being nicer and that solved my problem. I never heard from Mision Oaxaca again and even when I demanded some sort of compensation from them for all the trouble and because they ruined my image in front of my clients, I only got excuses and they blamed their reservations system, yes, you're reading correctly it was all the software's fault. It seems Don Franciso Arce trains his staff to come up with excuses. As for me, I may have felt confident that this is a reputable business if they had at least tried to help but sadly that didn't happen and I never heard anyone at Mision Oaxaca apologizing for the inconvenience, not even from the receptionists nor the manager I spoke to. I'll finish by saying I'll stay away from Mision Hotels and will encourage everyone to avoid them every time I have a chance. I'm sure this review will get a response from the management, I won't waste one second of my time reading it because I already had enough excuses from them, but one thing it's clear to me, bad service is consistent with them and I now firmly believe the two previous cases I had a pleasant experience with this brand were mere luck.

I enjoyed my one-week stay at this hotel which I would consider a 4 star. I had breakfast buffet every morning and dinner from the menu (tried different traditional Mexican fare each time) all week. The food was quite palatable and tastefully presented. The wait staff were always prompt, accommodating, congenial, and professional. However, a word to the unseasoned traveler - it is extremely helpful to speak some Spanish with both dining and the reception staff. This hotel is about 20 minutes from downtown but the view is breathtaking and in an affluent neighborhood. The hotel offers free shuttle to downtown (El Centro Historico) every two hours but does not begin until noon. The hotel reception has little in the way of tour information so it's best to google selections and book online. Some of those tours require phone confirmation so if you don't have a smart phone (which I did not), you'll need some Spanish to ask reception to contact the tourist agency on your behalf. One can always enjoy a vacation in a foreign country much better if one learns some of the language. The hotel is about 45-50 minutes from the airport. It has a lovely outdoor pool but because it was spring break, it was often very crowded. Internet in rooms is very unpredictable so to avoid losing a connection, it's best to sit in the Mision lounge next to reception. It's also cheaper to arrange your own taxi to the airport because the hotel charges a fee for this service which does NOT guarantee what you would expect, e.g., my taxi was filthy, with no a-c or functional seatbelts, and the driver tried to cheat me, saying he had no change -- carry small bills to avoid this problem unless you are fluent in Spanish. The temps in late March were quite pleasant - in the 50-60s in a.m. and p.m. but 70-80s in the afternoon. There are lots of cobblestone streets and winding hills so be sure to wear sturdy shoes. This hotel has 6 pisos but no elevator (typical in many foreign countries). I would highly recommend this hotel if you're looking for a panoramic view of the valleys, mild breezes, cooler temperatures and less traffic and noise (than in the city center).

I want to thank the managers and the service I received on this hotel great people and good service also is little far from down town but they have a shuttle to take you there always thinking for the best to please their guest and great breakfast. Marilu Loomis from Expedia.

The hotel is far from downtown.you need to take a taxi to go to downtown. Beds and pillows are bad. You feel as if they are dirty. The towels were very old. The carpet in the rooms are very old and smell very bad. If you are allergic keep away from this hotel. The pool was so dirty.

Av. Jalisco 15 Oaxaca OAX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Concierge services

Within a short walk of Amigos del Sol, Mision Oaxaca is within a mile (2 km) of Fountain of the Seven Regions. This 154-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a conference center. It's near the airport and also close to Chachacual and Maguey Bay.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 154 recently renovated rooms provide free bottled water, laptop-compatible safes, and phones. Guests can expect to find free WiFi and LED TVs with cable channels. Beds are dressed in down comforters and bathrooms offer rainfall showers and designer toiletries. Desks are also standard.


Property features

Mision Oaxaca features free WiFi in public areas, a conference center, and coffee in a common area. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-in, express check-out, and a terrace.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 293 reviews