Oakland Hostelling International

"Shattuck Plaza Hotel in Berkeley was the worst hotel I’ve ever stayed at in my entire living life. We were offered a 25% promotional discount for a two nights day. The offer was not honoured because we were not staying for two consecutive nights. The promotional email nowhere stipulated that two consecutive nights were required. The bedside lamp didn’t work the in room safe didn’t work. The showerhead didn’t work. The coffee maker didn’t work. The room was freezing. The thermostat was impossible to adjust. It was in a hard to reach dark space. Front desk person Derick obviously had no authority to resolve issues and should not have been interacting with guests. He did no more than a programmable parrot could’ve done. Do not stay at this hotel. It is a terrible experience."

"There was no breakfast, they were understaffed"

"Wonderful hotel. Clean, great staff. "