Nothing, bugs flying around the doors, you had to walk through them to get in the buildings
Most (not all) of the staff was nice and the restaurant was nice (but overpriced). Our room was barely average and all the way at the back of the hotel facing a poorly maintained parking lot with a view of overgrown weeds, beat-up asphalt, and a dirt mound where construction safety netting was up. The first room we were taken to was still dirty with unmade beds from the previous guests, the hotel didn’t even know it hadn’t been turned over when they sent us to it, and left us in there while they rebooked us into the room next door. The toilet in our new room leaked constantly, leaving a puddle of dirty water in the bathroom, even after we called to have a repairman “fix” it. It took several attempts to reach someone to help, and the fix was unsuccessful-the puddles returned immediately. The new room only had a half roll of toilet paper and an empty tissue box in the bathroom, flies buzzing around that we could never get rid of, and the tv just showed “no signal” on some of the basic cable channels. The touchscreen info center in the lobby looked cool but didn’t actually have any information - the screens displayed nothing when you made a selection. Overall, the amount of money spent to stay at this hotel was a complete rip-off. I won’t be using a Orbitz or any other similar sites/apps for any vacation in the future - we saved no money, got a crappy flight option, and a terrible room in the worst and least maintained parts of the hotel. I want my money back.
Very nice, secure and quiet location.
Not so friendly staff
Great service!
Thank I love there
weather
I love the hotel and location. They should repair the road leading to hotel
The property overall was very nice, the area was kept clean except for the area where the property meets the water. I know that the area may not belong to the hotel, but as we walked around the on the path, there was a lot of trash in the water and the side of the path. This did not give a great impression on me regarding the property.
The only thing I don’t like it is why they charge per parking
Gorgeous areas to walk and super-helpful staff.
Sheila at the store was wonderful. The Marina was stunning, especially at night. The walk right there at Cesar Chavez park was wonderful. Great pool and jacuzzi. Great staff in the hotel. Some small misunderstandings with restaurant staff. Would definitely go back again.
Very loud. Air/heater needs to be replaced. Old and loud. The elevator was next to our room and even after changing rooms we could hear it all night. Loud and ragety. Besides the noise from the thin walls, the elevator and heater noise the place was clean, nice area and comfortable beds
Everything was OK. Nothing great. Not good value for the price.
Difficult directions. Road condition very poor dirty due to homeless encampment
Tried to call from San Francisco to see if I could check in early. Was put on hold for over 30 minutes. At some point in those 30 min, I decided m to drive there anyway and was able to play the front desk their own on hold-music on speakerphone, as I was still on hold. They then gave me a room that smelled like some smoking grandma’s never-bathed dog ( mildew). After requesting a change, we got a better smelling room. The surrounding area is nice. This room is okay .. but. Overall, meh.
My favorite place to stay each time. Great service and beautiful location.
DoubleTree by Hilton Hotel Berkeley Marina places you next to McLaughlin Eastshore State Park and within a 5-minute walk of other popular sights like Cesar Chavez Park. This 378-room, 4-star hotel has a restaurant, a marina, and an indoor pool.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 11 AM.
49-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and desks are also available.
Guests of DoubleTree by Hilton Hotel Berkeley Marina enjoy a marina, an indoor pool, and a gym. If you drive, self parking is USD 30 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Nothing, bugs flying around the doors, you had to walk through them to get in the buildings
Most (not all) of the staff was nice and the restaurant was nice (but overpriced). Our room was barely average and all the way at the back of the hotel facing a poorly maintained parking lot with a view of overgrown weeds, beat-up asphalt, and a dirt mound where construction safety netting was up. The first room we were taken to was still dirty with unmade beds from the previous guests, the hotel didn’t even know it hadn’t been turned over when they sent us to it, and left us in there while they rebooked us into the room next door. The toilet in our new room leaked constantly, leaving a puddle of dirty water in the bathroom, even after we called to have a repairman “fix” it. It took several attempts to reach someone to help, and the fix was unsuccessful-the puddles returned immediately. The new room only had a half roll of toilet paper and an empty tissue box in the bathroom, flies buzzing around that we could never get rid of, and the tv just showed “no signal” on some of the basic cable channels. The touchscreen info center in the lobby looked cool but didn’t actually have any information - the screens displayed nothing when you made a selection. Overall, the amount of money spent to stay at this hotel was a complete rip-off. I won’t be using a Orbitz or any other similar sites/apps for any vacation in the future - we saved no money, got a crappy flight option, and a terrible room in the worst and least maintained parts of the hotel. I want my money back.
Susan, it’s deeply disappointing to learn about your recent experience and we sincerely apologize. Exceptional hospitality is always our goal. We wil be reviewing your comments as a team to see where improvements and attention are needed. Thank you for your input.
Very nice, secure and quiet location.
We're thrilled that our peaceful setting allowed you to fully relax and settle in with us, Jessie! It was a pleasure to have you as our guest at DoubleTree by Hilton Hotel Berkeley Marina, and we look forward to welcoming you back for another five-star getaway soon.
Not so friendly staff
Thank you for sharing your experience with us, Javier, as it's helpful to see how we are meeting your needs and how we can improve. We can't help but feel disappointed by your comments regarding our service as providing warm hospitality is how we are known. We will review your feedback internally and hope to have a second chance to win you over completely.
Great service!
At the DoubleTree by Hilton Hotel Berkeley Marina, we work hard to take great care of our guests, Edward, and we're delighted that you noticed! Thank you for rating us so highly. We hope your plans bring you back soon!
Thank I love there
We enjoyed having you as a guest at the DoubleTree Berkeley! Thank you for sharing your five-star rating. We hope you'll visit us again soon!
weather
It's always frustrating when nature ruins our plans, and we understand that your stay wasn't what you expected. Hopefully, you can visit us again at the DoubleTree Berkeley when the sun is shining on the marina and you can enjoy our breathtaking views!
We truly wish we could have impressed you more during your stay, James, as guest satisfaction is always our goal. Thank you for your honest input. Our team will use your feedback to see how we can improve in this area and we hope for another chance to create a better experience for you.