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Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)

3.5 star property

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Photo gallery for Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)

Beach nearby, sun loungers, beach umbrellas, beach bar
Exterior
Balcony view
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Fitness facility

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Hrastic 15, Novi Vinodolski, 51250
  • Place, beach near Zagori vrh
    ‪4 min walk‬
  • Place, Church of Saint Philip and Jacob
    ‪3 min drive‬
  • Place, Novi Vinodolski Beach
    ‪4 min drive‬
  • Airport, Rijeka (RJK)
    ‪35 min drive‬

Room options

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Park View

  • Sleeps 3
  • 1 King Bed

Apartment, 1 Bedroom, Sea View

  • Sleeps 3
  • 1 Double Bed

Penthouse, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Apartment, 2 Bedrooms

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Sea View

  • Sleeps 4
  • 1 King Bed

Apartment, 1 Bedroom

  • Sleeps 3
  • 1 Double Bed

Deluxe Twin Room, 2 Twin Beds, Park View

  • Sleeps 2
  • 2 Twin Beds

Deluxe Room, 1 King Bed, Sea View

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

Apartment, 2 Bedrooms, Sea View

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Novi Vinodolski

Located within a 5-minute walk of Kvarner Gulf, Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) is within a mile (2 km) of Church of St. Trinity. This 3.5-star hotel has 429 rooms and welcomes guests with 3 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • beach near Zagori vrh - 4 min walk - 0.2 miles
  • Church of Saint Philip and Jacob - 3 min drive - 1.4 miles
  • Frankopan Castle - 4 min drive - 1.6 miles
  • Mazuranic's home - 4 min drive - 1.6 miles
  • Novi Vinodolski Beach - 4 min drive - 1.8 miles

Getting around

  • Škrljevo Station - 33 min drive
  • Rijeka (RJK) - 28 min drive

Restaurants

  • ‪San Marino - ‬6 min drive
  • ‪Bistro Marina - ‬4 min drive
  • ‪Caffe Bar Bistro Marnie - ‬4 min drive
  • ‪Captain's Club - ‬4 min drive
  • ‪Terasa Vrtić - ‬5 min drive

About this property

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) features a full-service spa, an indoor pool, and a children's pool. Self parking is available for EUR 12 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include a gym, a sauna, and outdoor tennis courts.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and desks are also available. Housekeeping is available once per stay.
4 outdoor tennis courts and a health club are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NOVISPA has 16 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Covered self parking on site (EUR 12 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 20 for adults and EUR 10 for children
  • 3 restaurants
  • 5 poolside bars
  • A bar/lounge
  • A beach bar
  • A swim-up bar

Restaurants on site

  • Balance
  • Enjoy
  • Sea Breeze

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • Indoor pool
  • Living room
  • Playground
  • Seasonal outdoor pool
  • Separate bedroom
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping available once per stay (for a fee)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 buildings
  • 4 floors
  • Banquet hall
  • Built in 2004

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Apartment Check-out hours are 10 AM

Renovations and closures

The following facilities will be closed during January, February, March, April, May, and October:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25 per pet, per day
  • Dogs only
  • 1 total pets
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 1.50 per person, per night for adults; EUR 0.75 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.50 per person, per night for adults; EUR 1.25 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • Destination fee: EUR 2 per person, per night. This fee does not apply to children under 11 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Covered self parking fee: EUR 12 per day
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Novi Spa Hotels Resort Apartments Novi Vinodolski

Family Apartments Novi Novi Vinodolski

Family Novi Novi Vinodolski

Novi Spa Hotels Resort Novi Vinodolski

Novi Spa Hotels Resort Apartments

Novi Spa Hotels Novi Vinodolski

Novi Spa Hotels

Novi Spa Hotel And Resort

Family Apartments Novi

Wyndham Grand Novi Vinodolski

Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski

Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel

Hotel Wyndham Grand Novi Vinodolski Resort

Wyndham Grand Novi Vinodolski Resort Novi Vinodolski

Wyndham Grand Resort

Wyndham Grand

Novi Spa Hotels Resort Apartments

Family Apartments Novi

Valtur Novi Spa Residence

Novi Spa Hotels Resort

Wyndham Grand Resort

Wyndham Grand Novi Vinodolski

Wyndham Grand

Hotel Wyndham Grand Novi Vinodolski Resort Novi Vinodolski

Novi Vinodolski Wyndham Grand Novi Vinodolski Resort Hotel

Hotel Wyndham Grand Novi Vinodolski Resort

Wyndham Grand Novi Vinodolski Resort Novi Vinodolski

Novi Spa Hotels Resort Apartments

Family Apartments Novi

Valtur Novi Spa Residence

Novi Spa Hotels Resort

Wyndham Grand Novi Vinodolski

Wyndham Grand Novi Vinodolski Resort Hotel

Wyndham Grand Novi Vinodolski Resort Novi Vinodolski

Wyndham Grand Novi Vinodolski Resort Hotel Novi Vinodolski

Frequently asked questions

Are free cancellation options available at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see within easy reach of Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

This hotel is located in Novi Vinodolski, just steps from Kvarner Gulf. You'll also find Novi Vinodolski Beach and Frankopan Castle within a short drive.

Will I be able to park at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Yes, covered parking is offered for EUR 12 per day. Wheelchair-accessible van parking is also available for guests.

Is a spa located at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

NOVISPA is the hotel's spa and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) feature a casino at the property?

No, Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) doesn't have a casino.

Will I find an indoor pool at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. The seasonal pool is normally open from June until September.

What do couples enjoy most about Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

There are plenty of amenities for couples at this hotel, including a beach bar, an al fresco restaurant, and an indoor pool.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) have a hot tub?

No, but this hotel does have a sauna.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) have a restaurant with a breakfast menu?

Yes, Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) for a fee of EUR 25 per pet, per day.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

The closest major airport to Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) is Rijeka (RJK), which is 16.7 mi away (28 minutes by car).

Can I book a room with a balcony at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026)?

Yes, some guestrooms at this hotel offer either a furnished balcony and a furnished patio where guests can enjoy sea and garden views.

Does Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) host weddings?

There are wedding services available at Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) if that's in your vacation plans.

Mövenpick Hotel and Residences Kvarner Bay (Opening Summer 2026) Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 110 reviews
Rating 8 - Good. 38 out of 110 reviews
Rating 6 - Okay. 27 out of 110 reviews
Rating 4 - Poor. 13 out of 110 reviews
Rating 2 - Terrible. 7 out of 110 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

IBRAHIM, BETHLEHEM

Traveled with partner
Disliked: Cleanliness, staff & service
Staff are kind But they late I open the fountain water come from ground Cleaning wasn’t as I expected
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not worth the 7.2 rating

Giving this a 1 star overall, the bed was horribly thin and hard with the pillows being even thinner. The room was quite dated with no toiletries really offered, they didn't even have hand soap in the room. We ate at the dinner buffet which was also fairly limited for being a "buffet" and I got a terrible case of food poisoning I'm still not sure from what though but I felt the onslaught of the food poisoning before we even got back to our room immediately after. Overall this is not worth the medium high rating it has, the only reason we stayed there is because it was a last minute booking.
Stayed 1 night in Sep 2024

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back

We love this place. We were here three years in a row. If you have small kids you must come here.
Stayed 5 nights in Jul 2024

6/10 Okay

Megan

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

ujwala

Stayed 3 nights in Jul 2024

4/10 Poor

Eldar

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.
Stayed 1 night in Sep 2023

10/10 Excellent

Feodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.
Stayed 4 nights in Jul 2023

6/10 Okay

Irina

Stayed 6 nights in Aug 2022

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Pass on this place

For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!
Stayed 2 nights in Aug 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place.

Very good, comfortable hotel with many pools and sea beach.
Stayed 6 nights in Aug 2019

8/10 Good

kerry

Disliked: Property conditions & facilities

So much potential but needs work.

The apartments are super worn and furniture broken and stained. Kitchens are missing basic items like soap, sponge, dish towel, kettle, etc. The majority of the staff seems to be laCking in hospitality training - especially for what is considered a resort property. Many were dismissive and rude. Sad because there is so much potential. Wyndham recently purchased the property and promises a refresh soon. Great area. Amazing clean beaches.nice pools. Breakfast was great with many choices and decent quality.
Stayed 2 nights in Aug 2019

4/10 Poor

Bogdan

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Quite a fantastic place to come, the complex is full of facilities to join, nevertheless service quality so something I couldn’t understand as a costumer that has been in many locations in the world. Room cleaning was not scheduled a per my knowledge, we had to continuously call reception for things like pillows, brooms, soap and towels. Then internet service was good the first day then intermittent, family not happy. On top of this, room furniture and other utilities just too basic. I think needs more attention from service management or maintenance department. Attention- location is fantastic but house service and conditions need an uplift
Stayed 4 nights in Aug 2019

8/10 Good

Ben

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beaulifull view and swimming pools with acceptional water views
Stayed 4 nights in Aug 2019

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing time at Wyndham Grand Novi Vinodolski

My family stayed at the resort for 8 nights and were very pleased with our stay and the service from the staff. The hotel offers a great range of facilities for the family from a children’s entertainment area, fully equipped gymnasium (one of the best I have experienced at any hotel or resort) and indoor salt water pools. We throughly enjoyed the variety and selection of food served at the main restaurant, breakfasts and evening meals. The accommodation itself was a two bedroom self contained unit with two bathrooms and kitchen near the beach front. It was a perfect for the family in terms of space and comfort. We thoroughly enjoyed our time at Wyndham Grand Novi Vinodolski and would be happy to return again. Thank you to the staff at the resort for making our holiday memorable.
Stayed 8 nights in Jul 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Completely different than pictures. Staff unhelpful in finding a nicer room when I did make the complaint. Said all rooms are the same. Paid way too much money for what it’s worth. Standard of apartment is about a 2 to 3 star ...not worth 390 Euros per night. There is one buggy for transport around the resort. We were told that the kiddy area had dining options by reception soon check in only to go there and find out that the restaurant has not been open all year. Staff were rude and did not serve at bar when we had to wait for transport back to the room. The waitress said that she had an important order to attend and refused to give two drinks while we waited. All in all completely terrible experience and waste of money. There were a lot of other issues like ants all throughout the apartment, bath leak, phone not working, little tv where there was once a large hanging one on the wall with terrible reception and no offer to change rooms even though the resort was empty and the list just keeps going
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was out of this world. The staff was very helpful and very good English.
Stayed 3 nights in May 2019

8/10 Good

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Great pools/beach, but rooms need updating

The hotel is in the perfect location to get away from everything, but also have access to some conveniences. The pools, spa, beach access, and bar staff (Marcus) are great! The rooms, however, REALLY need some updating, maintenance, and some deep cleaning. Like there were stains on the sofa and the grout on the tub needs to be replaced. I would go back after there is some updating. BUT as I said, the pools, spa and beach are amazing!
Stayed 3 nights in Jul 2018

6/10 Okay

Mark, Darmstadt, Germany

Disliked: Staff & service

Don't be fooled...

I booked this hotel/spa as a part of the birthday celebration for my wife. The main hotel, pools, spa and restaurants were very nice and received rave reviews from my spouse and children, but the family apartment (B6, Apt. 805) we stayed in on the complex was nowhere near a five star accommodation. Check-in is normally 4pm, but our room was not available for entry until 4:45pm. The woman at the front desk issued me a key for the room at 4pm, but when we arrived at the front door, the cleaning crew was still in the apartment. The cleaning women told us it would be another 30 minutes before the room was ready. My wife complained to the cleaning women that having us wait with three small children was unacceptable and the cleaning women replied that it wasn't her fault. When we were finally able to enter the apartment we were confronted with an incredibly strong smell (cleaning supplies used by the staff) and beds that weren't made properly. The apartment building/s is/are in need of an upgrade/fresh coat of paint. The furniture in the rooms is extremely outdated (old sofas and an old tube television with a broken remote). If the family apartments looked anything like the main hotel this would be a place we would return to yearly.

6/10 Okay

Peter, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing customer service!!

The wifi worked about 10% of the time. It took 3 days to respond to getting our un-usable hair chair changed. We had booked a room with sea view and was assured that if the trees were not there, we would be able to see it!!! The hot water from the tap is more than adequate for tea and coffee, in fact, you would need to let it cool before you drink. Once again we were assured that because it was a mixer tap we just needed to position it to half way and all is fine. Our nearly four year old should be able to remember that, especially in the middle of the night after using the toilet! No she didn't!!! The children entertainers were nothing short of brilliant and their enthusiasm and energy are exactly what was needed. This for me saved us from leaving. The other was the non-refundable payment! When things go wrong and you make a complaint at the time to the hotel, you don't expect them to say "go back to the people who you booked the hotel with" you expect them to bend over backwards to make you want to come again. The apartments in Umag, previous to this stay bought us dinner when their cooker was faulty! 1. Get us a high chair when asked for. 2. Throw in breakfast to make up for lack of sea view 3. Show or get maintenance to sort out hot water 4. Wifi ? Could have been a 5 star review and would have got 2 if not for the children entertainers. We'll look elsewhere when back in that region next year.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Soddisfatto
Stayed 1 night in Aug 2024

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