Skip to main content
Beginning of main content

Recent guest reviews

Everyone was very friendly.

There was nothing special about it, but our biggest issue was the fact that there was no hot water for a simple shower. With the amount of money we paid, we’ll be staying somewhere else next time we’re in the area

Flooding in basement of property. Exposure to mold and mildew in the common areas. If known I would’ve stay at another hotel. Plus, elevators are broken due to water damage in elevator shifts in bottom floors. Which forced guest to walk up & down inside of property. I was very disappointed and costly experience staying on the property. I shall never return again. I feel to make my experience better a refund is in order. Thanks and goodbye! Guest in room 408 Df

I was expecting to have some restful night out of the two night stay but I received none. First night, someone was running back and forth and jumping for several hours. Didn’t stop until late in the night. Next night, someone was blasting music at 0130. I’m not one to complain but it was something I was trying to get away from and unfortunately had to deal with at this hotel.

Friendly stuff

Nothing about the hotel I liked.No shuttle to go to casino when it said it have one online and wasn’t able to swim the whole time of my stay. Very upsetting! Workers wasn’t even friendly

Room was in poor condition, funiture was written on, pieces of the hotel room structure were broken, the entire room smelled like smoke. Lastly the room door didnt even shut completely. Would not come back here.

The shuttle service was convenient, however the sign up sheet does fill up quickly. Hotel is definitely aging. Could use some TLC. overall though it was a great stay.

I had stayed there before so i knew what to expect. Friendly, welcoming and polite staff. Very spacious and clean rooms. Conveniently located right off the highway. If i happen to be in the area again, i would have no problem staying there.

It is very clean. Pool are needs to be better lit.

The location isn’t that far from the casinos. It was also nice having breakfast included.

Horrible place. Horrible service. Never ever I will go there again.

Outside of the building and the entrance didn’t like the elevator dirty and my bathroom in my room make noise all night

It was a clean and nice facility. The only hang up was with the shuttle to the Casino. If you didn’t get your name on it they were all booked up most of the time. Ended up having to take an Uber/Lyft.

No hot water, we couldn't get a shower. Manager said he will contact to Expedia for a credit to my account due to the problem with the boiler.

Otrobando Ave. Norwich CT

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Comfort Suites Near Casinos places you within a 10-minute drive of popular sights such as Norwich Arts Center and Norwich Golf Course. This 119-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 9:30 AM. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All 119 soundproofed rooms feature washers/dryers, sofa beds, and microwaves. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer deep soaking tubs and free toiletries. Refrigerators, coffee makers, and phones are other standard amenities.


Property features

Guests of Comfort Suites Near Casinos enjoy a gym, free WiFi in public areas, and 3 meeting rooms. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Suite, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Comfort Suites Near Casinos

Everyone (20) Couples (7) Family (5)
5
Partner Couples

Everyone was very friendly.

By , from Pawtucket on Oct 11, 2021

Review comment responded on Nov 1, 2021

Dear valued guest, Thank you for taking the time to share your stay experience at this hotel. Management and staff will be very happy to hear that their work and effort are recognized by you. We will try our best to provide the same kind of service to all guests. We can't wait to welcome you again during your next visit to the Norwich CT area.

2
Partner Couples

There was nothing special about it, but our biggest issue was the fact that there was no hot water for a simple shower. With the amount of money we paid, we’ll be staying somewhere else next time we’re in the area

By on Oct 4, 2021

Review comment responded on Oct 7, 2021

Thank you for taking the time to review your recent stay at our property. I sincerely apologize that your overall experience with us was anything less than satisfying. Feedback such as yours assist us in improving out service and property. In addition, please know that the issues you brought to our attention will be addressed immediately.

1
Everyone

Flooding in basement of property. Exposure to mold and mildew in the common areas. If known I would’ve stay at another hotel. Plus, elevators are broken due to water damage in elevator shifts in bottom floors. Which forced guest to walk up & down inside of property. I was very disappointed and costly experience staying on the property. I shall never return again. I feel to make my experience better a refund is in order. Thanks and goodbye! Guest in room 408 Df

By on Sep 26, 2021

Review comment responded on Oct 8, 2021

Dear guest, Thank you so much for taking the time to leave us with your feedback. We take all guest comments very seriously and I will ensure that I pass along your kind words to the proper departments. I do want to apologize for some of the issues you found in regards to the condition of your room. I will be passing this information along to our maintenance department so we can address them as quickly as possible. If you are in the area again please do not hesitate to stay with us again so we can show you that these issues were an exception to the services that we can provide. Thank you!

3
Everyone

By on Aug 17, 2021

2
Family

I was expecting to have some restful night out of the two night stay but I received none. First night, someone was running back and forth and jumping for several hours. Didn’t stop until late in the night. Next night, someone was blasting music at 0130. I’m not one to complain but it was something I was trying to get away from and unfortunately had to deal with at this hotel.

By on Apr 27, 2021

Review comment responded on Apr 27, 2021

Thank you for taking the time to let us know about your experience. I want to begin by sincerely apologizing for the issues experienced with your stay. I understand why you would consider this as one of the fewer quality stays and I am deeply sorry for this. I want to let you know we take feedback very seriously and have already brought your review to the attention of our team to ensure all issues get resolved as soon as possible. Again, thank you for providing us with your feedback and we hope you to give us a second chance and stay with us again to see the real standard we hold our hotel to.

4
Family

Friendly stuff

By on Apr 27, 2021

Review comment responded on Apr 27, 2021

Thank you very much

2
Family with small children Family

Nothing about the hotel I liked.No shuttle to go to casino when it said it have one online and wasn’t able to swim the whole time of my stay. Very upsetting! Workers wasn’t even friendly

By , from Toledo on Feb 2, 2021

Review comment responded on Feb 5, 2021

Dear valued guest, Thank you kindly for taking the time out of your day to post a review. We appreciate you choosing our hotel and providing feedback about your experience. We will certainly take your comments back for further review. We hope you will consider staying with us again in the future.

2
Partner Couples

Room was in poor condition, funiture was written on, pieces of the hotel room structure were broken, the entire room smelled like smoke. Lastly the room door didnt even shut completely. Would not come back here.

By , from Boston on Sep 8, 2020

Review comment responded on Sep 10, 2020

Dear Guest, I would like to apologize to you on behalf of our team. we take your remarks seriously to enhance our quality of service.Thank you for your review and for time.

4
Partner Couples

The shuttle service was convenient, however the sign up sheet does fill up quickly. Hotel is definitely aging. Could use some TLC. overall though it was a great stay.

By , from NH on Nov 24, 2019

Review comment responded on Dec 1, 2019

I'm glad you enjoyed your stay here with us! I'm glad that you found our staff friendly as we strive to make the best impression on all of our guests. We appreciate you taking the time to review your stay with us and we want you to know we take all feedback very seriously. We hope to see you again soon!

5
Everyone

I had stayed there before so i knew what to expect. Friendly, welcoming and polite staff. Very spacious and clean rooms. Conveniently located right off the highway. If i happen to be in the area again, i would have no problem staying there.

By on Nov 19, 2019

Review comment responded on Nov 20, 2019

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

Comfort Suites Near Casinos

275 Otrobando Ave., Norwich, CT 06360
url importing http://www.orbitz.com/Norwich-Hotels-Comfort-Suites-Near-Casinos.h9719420-p2.Hotel-Reviews
There was an error importing /Norwich-Hotels-Comfort-Suites-Near-Casinos.h9719420-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Norwich-Hotels-Comfort-Suites-Near-Casinos.h9719420-p2.Hotel-Reviews

Frequently asked questions