6/10 Okay
DEBRA
Sep 17, 2025
Liked: Cleanliness, room comfort
MY SPA BREAK
Upon check-in I was not told to put my car registration in.
I was not asked if I stayed at the hotel before and I have not.
I was not told where my room was, where the lift was, where the restaurant was, breakfast times.
I am registered disabled and had to drag my bags and ask a waiter where the lift was and how to get to my room.
The receptionist was an older lady, who disappeared after asking me to sign my check-in form and issued my keys.
A waiter Cal helped me carry my bags up several flights of stairs to Room 142.
I explained i was registered disabled, so Cal left me inside the room to go to reception and asked for a room on lower floor closer to reception. He came back to tell me, there wasn't another room and if I was staying for 2 nights I could of been moved the following day.
Later that night I asked for some ice from the bar and the young waitress was very unfriendly and told me they didn't have much ice at 9pm.
The sink in the room was leaking so i looked underneath and tightened the loose bit, which i reported to reception on check out the following day.
The room was lovely and comfortable.
Lily was on reception and bar on day of checkout and she was amazing, friendly and helpful!
Lily and Cal were helpful, polite, friendly and approachable.
Both Cal and Lily provided excellent customer service.
I thanked Cal on checkout as he was working also.
The gentleman in the health club also provided excellent customer service.
DEBRA
Stayed 1 night in Sep 2025