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Ocean Beach Club by Diamond Resorts

3.5 out of 5.0

Recent guest reviews

love staying there close to everything just wish they take the hotel fee away

First - all employees were very nice and customer service oriented. The pool areas are pretty awesome for Va Bch...though I don't think heated. My biggest frustration came in three areas: Front Desk Ops, Room Amenities and Valet. On average, it took about 15 mins to check in guest. Not employee problems, its the antiquated process. May not sound long but you can do the math standing behind 3 others checking in and all you have is a simple question the concierge can't answer. Our room was very small. Not even enough room for a comfortable chair. Biggest complaint is they don't clean or replenish (later found out they would for an extra fee) which at a beach is problematic with all the sand tracked into the room. Only 1 outlet to share with the coffee maker and Ipads, pods, laptops, headphones, phones....you get it. Entry door was a pain...two door system tough to get belongings/stuff in and out. Strange too that the elevators don't have indicators in the halls showing whether the incoming car is going up or down. Lots of people getting on then off. Valet took 10-15 mins each time. Said call down in advance but nobody ever answered each time. No convenient store in the lobby. Could never tell whether or not the snack shop was open. Always had a "Closed" sign posted. In general, most of the problem with this hotel is that it is a time-share and management obviously focuses on sales, not operations. Feel badly for staff because they were really good.

Great stay. Beautiful resort. Excellent bar/restaurant on beach. Very clean lodge.

Just over dirty atomosohere , seen a few roaches , room next door was too close so there was nonprivacy through my windows, misleading list said ocean view but there wasn't. Would never stay there again.

Our room was really good. Unfortunately room 205A is right above the dumpsters so you can hear them in the early morning emptying the dumpsters. The room however was spacious clean and comfortable for myself wife and 2 boys under 10. We would definitely stay here again.

Overall Grade A service, the staff were always there with a helping hand, courteous and efficient.

This property has the basics for your stay, bring extra beach towels and any other conveniences you may need or want. Friendly staff there to help.

In general it was a pleasant stay. I was disappointed that the check-in time was 4 PM but our room wasn't ready until 5:30 PM! We were then denied a late check-out (check-out is 10 AM not your typical 11 AM). We also didn't receive a map of the resort or the list of activities. We missed out on the activities so be sure to ask for those when you check-in. Luckily I read other reviews and saw that the "Welcome Package" was just a way to try and sell you a time-share so I was prepared when I got mine. There are 4 elevators and sometimes one was broken. We didn't find a set of stairs that opened to the first floor so always had to take an elevator. Wifi and cell signal was spotty.

I can't wait to go back next year,I enjoy every single second we have a great time with my family and with my friends

staff is not helpful i will not return this is complete off season and I would expect better

The hotel is right on the beach and the pools are lovely. That said, the second you walk in they are on you to get a "free welcome kit". The kit is basically their chance to pitch a time share scheme on you. I would think that if the hotel were really a way to get you to buy a time share it would have been cheaper or nicer somehow but it wasn't. Check out is a super early 10am and there is no food to be had any time after the snack bar closes. Also, there is no daily housekeeping. All things I would expect for the price I paid for two nights on a holiday weekend.

Love this resort it is always beautiful and well maintained. The staff is always very friendly

Rooms were a little different, we reserved two bedroom Condo Oceanfront was given suite that had to separate entrances to bedrooms from door off main hallway. Not convenient if a family. Rooms were nicely furnished and clean.

Ocean Beach Club was very clean, but the room is not comfortable. The couch is awful (comfort and appearance). The pillows were horrible, there were rips in the sheets on the bed and stains on the sheets for the pull out bed. Also, we were there for 4 nights and not once did housekeeping come to our room. We had to ask the front desk for toilet paper. The staff were great. The view was amazing. It's close to everything. There was a snow storm during our stay and restaurants and stores were still open. We had no problem buying food. The game room was also enjoyed during our stay by our son and he had a great time (he is 5).

We loved everything about the hotel nice room and views.

The resort was awesome! Right on the beach, great beach view from our balcony! Staff very friendly & helpful. The adult pool was great as well!

The hotel is located on the beach, but forewarned, if you book through a travel site and you are not a timeshare owner, you will likely have a city view room with no balcony. The front desk agent was nice enough to try to get us an oceanfront room, because it was our anniversary. The hotel is very pretty in a very nice section, with a lovely pool and outdoor bar overlooking the beach. The biggest downfall to this hotel is that the layout and capacity of their check-in desk and valet is not sufficient for a property of this size. There were huge lines to check-in because the front desk space was honestly too small given the numbers and there wasn't even an organized way to queue up for check-in. The valet space was also incredibly taxed given the volume of people who all tend to check in at 4:00pm on Saturday or out at 10:00am Sunday. Staff were nice. Rooms were pretty and well-appointed.

As such the hotel is pretty nice with good facilities and nice surroundings. And the location on the beach is just great. The studio room we had was pretty small and cramped considering a rate of more than $250 per night. The main reason for not recommending this hotel is due to the housekeeping or lack of I should say. Our room was cleaned once during our four day stay and any attempt to have the staff bring clean towels was ignored - not by the front desk, but by the people who the front desk numerous times asked to take care of it.

Room phone didn't work- wasn't the room I was expecting- staff didn't seem to care - no tx guide- bathroom was dirty and the sink didn't work. Contacted the hotel the first hour I was at the hotel. Manager didn't get back to me until several days later. Over all pretty livid and disappointed with their hotel.

Staff were uninformed, awkward, and challenging to communicate with. The wifi never worked for me as well as other hotel guests during our stay. We were told that the system was being upgraded, I didn't believe it. I had poor cell phone service and the cable didn't work for hours. There is an $18 resort fee that gives you access to a game room and a pool. There is no reason people should pay $18, nothing special (i.e. Complimentary beverages, breakfast or services). The room set up is weird because you open your room door which lets you into a small space that has 2 other doors to two separate rooms. Lots of noise can be heard. Bad stay. Pay the extras money and go to one of the Marriott chains or the Hilton

3401 Atlantic Ave Virginia Beach VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Beach bar
  • Outdoor pool and 2 indoor pools
  • Fitness center

Ocean Beach Club by Diamond Resorts places you within a 5-minute walk of Pacific Place and Neptune's Park. This 347-room, 3.5-star condo property welcomes guests with 2 indoor pools, a bar/lounge, and an outdoor pool. It's on the beach and also a short walk from Neptune Statue and Hillier Ignite Fitness Park.


Dining

At the end of the day, relax with a drink at the bar/lounge.


Rooms

Ocean Beach Club by Diamond Resorts's 347 condos are individually decorated and provide microwaves, coffee makers, and free local calls. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Safes and ironing boards are other standard amenities.


Property features

At Ocean Beach Club by Diamond Resorts, guests enjoy 2 indoor pools, an outdoor pool, and a children's pool. Valet parking is offered for USD 16.00 per night. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this beach condo include a fitness center, free WiFi in public areas, and a conference center.

Room options

Suite, 1 Bedroom, Ocean View

Queen 1 | Sleeps 4

Suite, 1 Bedroom

Queen 1 | Sleeps 4

Suite, 2 Bedrooms

Queen 2 | Sleeps 6

Suite, 2 Bedrooms, Oceanfront

Queen 2 | Sleeps 6

Guest reviews for Ocean Beach Club by Diamond Resorts

Everyone (19) Business (9) Couples (33) Family (32) Other (2) Friends (2)
4
Everyone

love staying there close to everything just wish they take the hotel fee away

By on Oct 31, 2017

3

hotel needs updating, systems are dated.

Everyone

First - all employees were very nice and customer service oriented. The pool areas are pretty awesome for Va Bch...though I don't think heated. My biggest frustration came in three areas: Front Desk Ops, Room Amenities and Valet. On average, it took about 15 mins to check in guest. Not employee problems, its the antiquated process. May not sound long but you can do the math standing behind 3 others checking in and all you have is a simple question the concierge can't answer. Our room was very small. Not even enough room for a comfortable chair. Biggest complaint is they don't clean or replenish (later found out they would for an extra fee) which at a beach is problematic with all the sand tracked into the room. Only 1 outlet to share with the coffee maker and Ipads, pods, laptops, headphones, phones....you get it. Entry door was a pain...two door system tough to get belongings/stuff in and out. Strange too that the elevators don't have indicators in the halls showing whether the incoming car is going up or down. Lots of people getting on then off. Valet took 10-15 mins each time. Said call down in advance but nobody ever answered each time. No convenient store in the lobby. Could never tell whether or not the snack shop was open. Always had a "Closed" sign posted. In general, most of the problem with this hotel is that it is a time-share and management obviously focuses on sales, not operations. Feel badly for staff because they were really good.

By on Oct 11, 2017

5
Everyone

Great stay. Beautiful resort. Excellent bar/restaurant on beach. Very clean lodge.

By on Sep 30, 2017

1

dirty

Everyone

Just over dirty atomosohere , seen a few roaches , room next door was too close so there was nonprivacy through my windows, misleading list said ocean view but there wasn't. Would never stay there again.

By , from va on Sep 20, 2017

4
Everyone

Our room was really good. Unfortunately room 205A is right above the dumpsters so you can hear them in the early morning emptying the dumpsters. The room however was spacious clean and comfortable for myself wife and 2 boys under 10. We would definitely stay here again.

By on Sep 3, 2017

5

nice hotel and it's close to the beach!

Everyone

Overall Grade A service, the staff were always there with a helping hand, courteous and efficient.

By , from NY on Aug 31, 2017

3

not a hotel, it's a condo

Everyone

This property has the basics for your stay, bring extra beach towels and any other conveniences you may need or want. Friendly staff there to help.

By , from VA on Aug 17, 2017

4

very friendly staff! watch the check-in/out times

Everyone

In general it was a pleasant stay. I was disappointed that the check-in time was 4 PM but our room wasn't ready until 5:30 PM! We were then denied a late check-out (check-out is 10 AM not your typical 11 AM). We also didn't receive a map of the resort or the list of activities. We missed out on the activities so be sure to ask for those when you check-in. Luckily I read other reviews and saw that the "Welcome Package" was just a way to try and sell you a time-share so I was prepared when I got mine. There are 4 elevators and sometimes one was broken. We didn't find a set of stairs that opened to the first floor so always had to take an elevator. Wifi and cell signal was spotty.

By , from VA on Aug 11, 2017

5

i love this place

Everyone

I can't wait to go back next year,I enjoy every single second we have a great time with my family and with my friends

By on Jul 14, 2017

Review comment responded on Jul 22, 2017

Thank you for sharing your experience.

1

poor management

Everyone

staff is not helpful i will not return this is complete off season and I would expect better

By on May 4, 2017