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The Charles Hotel

Property class: 4

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Photo gallery for The Charles Hotel

A white building with a sign reading "The Charles Inn" at the entrance.
A reception desk with a vase of flowers, a staircase, and a modern interior design.
A dining room with a fireplace, white walls, and wooden flooring.
Exterior
An outdoor patio with yellow umbrellas, wicker chairs, and tables, surrounded by greenery and a building with large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara River Gorge
    ‪1 min walk‬
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪18 min walk‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a large bed, two chairs, a table, and a painting of sunflowers on the wall.

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(61 reviews)
  • Garden view
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Basic Room, 1 Double Bed, Non Smoking

A modern bedroom with a bed, a red armchair, a small table, and a wall-mounted TV.

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(20 reviews)
  • Garden view
  • 100 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room

A bedroom with a four-poster bed, a red armchair, a wooden coffee table, and a television mounted on the wall.

Premium Room

9.4 out of 10
Exceptional
(33 reviews)
  • Garden view
  • 250 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Niagara-on-the-Lake

Located in Old Town Historic District, The Charles Hotel is adjacent to Niagara River Gorge and within a 10-minute walk of other popular attractions like Niagara-on-the-Lake Golf Club. This 4-star hotel has 12 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 miles
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.3 miles
  • NEOB Lavender Boutique - 8 min walk - 0.5 miles
  • Simcoe Park - 8 min walk - 0.5 miles
  • Shaw Festival Theatre - 18 min walk - 1.0 mile

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪Hillebrand Estates Winery - ‬9 min drive
  • ‪Pillitteri Estates Winery - ‬5 min drive
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪The Griffon Gastropub Lewiston - ‬27 min drive
  • ‪Starbucks - ‬6 min walk

About this property

The Charles Hotel

Guests staying at The Charles Hotel enjoy free WiFi in public areas, a terrace, and a garden. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests.
55-inch TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include coffee makers, free local calls, and ironing boards. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property entrance
The Shaw Club Hotel
Old Town Historic District
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,028 reviews
$222 nightly
The price is $261
Aug 30 - Aug 31
Total with taxes and fees
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Built in 1832
  • Locally sourced food prioritized
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is free cancellation available at The Charles Hotel?

The Charles Hotel provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Charles Hotel?

As of Aug 24, 2026, prices found for a 1-night stay for 2 adults at The Charles Hotel on Sep 22, 2026 start from $247, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around The Charles Hotel?

This hotel is situated in Old Town Historic District within a short 6-minute walk of Lake Ontario and also 17 minutes on foot from Shaw Festival Theatre. You'll also find Jackson-Triggs Winery and Peller Estates Winery within a short drive.

Will I be able to park at The Charles Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Does The Charles Hotel include a casino?

No, The Charles Hotel doesn't have a casino.

Is there an indoor pool at The Charles Hotel?

No, there is no indoor pool at this hotel.

Is The Charles Hotel a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a down comforter as well as an al fresco restaurant and a bar/lounge.

Does The Charles Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Charles Hotel have a restaurant with a breakfast menu?

Yes, The Charles Hotel serves a cooked-to-order breakfast for a surcharge each morning at HobNob Restaurant.

Does The Charles Hotel allow pets to stay for free?

No, pets aren't allowed at The Charles Hotel though service animals are welcome.

Does The Charles Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to The Charles Hotel?

The closest major airport to The Charles Hotel is Niagara Falls, NY (IAG-Niagara Falls Intl.), which is 20.1 mi away (35 minutes by car). Another top airport is Buffalo Niagara Intl. Airport (BUF), which is around 28.4 mi away.

Can I book a room with a balcony at The Charles Hotel?

No, there aren't any guestrooms with balconies at The Charles Hotel.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 387 out of 653 reviews
Rating 8 - Good. 162 out of 653 reviews
Rating 6 - Okay. 69 out of 653 reviews
Rating 4 - Poor. 22 out of 653 reviews
Rating 2 - Terrible. 13 out of 653 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

JEAN-PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Fay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a good stay and a good sleep at the Charles Hotel.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Thomas

Breakfast was incredible. Excellent and very filling.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was gorgeous! The staff were incredibly helpful and the afternoon tea was an incredible experience. The only con was that Netflix didn’t work on our room tv. Overall, I would recommend this spot for anyone looking for a relaxed retreat.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful: the staff, food, beautiful room and location. Unfortunately, they were in the process of renovating the parking lot, so guests had to park a distance away, but that is only temporary. The Charles is my hotel of choice whenever I visit Niagara-on-the-Lake.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was great. However, the bed was squeaky and woke me up every time I moved.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very good
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Renato

Liked: Cleanliness, amenities, property conditions & facilities
Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I got lucky with finding this hotel. We based our decision on pictures and reviews and were very pleased w/ the results. This hotel is within a block or two of the shops and restaurants on or near Queen St, very convenient and sits on the edge of Niagara on the Lake Public golf course, very peaceful setting. The building is nearly 200 years old which adds to the charm. The staff was warm and welcoming on-site dining and drinks are top notch. Amy will take your order and has a load of recommendations for activities and wineries. We would definitely stay here again.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing :)
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
Lovely hotel, helpful staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

michael

Liked: Cleanliness, staff & service
The elegance and the food were top notch.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Genia

Liked: Cleanliness, staff & service, property conditions & facilities
The on-site parking lot was under construction. We had been notified ahead of time, and were given instructions about how best to off load our luggage, and we were provided with complimentary parking a few steps from the property. Each room was well appointed with a comfortable bed. The 'welcome cookies' were a lovely treat. We'd definitely stay here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Frances

Liked: Cleanliness, amenities
yes, all the staff were helpful and made our stay and our evening meal outstanding.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite place to stay, close to everything downtown.
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The main attraction for this hotel is its location right down the shopping street.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel every time we visit Niagara on the lake.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Will definitely return for our next stay in NOTL
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful inn.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

John

Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities
The team was very welcoming and courteous. Our room was clean and cozy.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite place in NOTL
Stayed 1 night in Sep 2025

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