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Recent guest reviews

Nice size room in quiet location. Enjoyed spending time in the room.

Nice quiet location, friendly staff and a nice breakfast. Will stay again if we are in the area.

We enjoyed our stay and the location was great. It was about 1.5 miles from town so it was away from the hustle and bustle but close enough for easy access. The staff was friendly and accommodating. The room was clean but smelled a little musty so housekeeping used a spray that helped. Beds were comfy and towels plentiful. Continental breakfast had most anything you could want. We enjoyed taking our breakfast out on the patio. Would return again. NOLA Was a trip to remember.

Came for the Shaw Theatre Festival. Good place to stay with close proximity to the downtown and theaters!

Wifi went out during the stay, and staff kept insisting that there was nothing wrong with it and I should just restart my phone. I eventually had to go across the street to Tim Horton's to get wifi. It came back on while I was gone, but there was no apology.

My husband and I really enjoyed our stay at the Best Western Niagra on the Lake. Our room was clean and had everything we needed. We also enjoyed the continental breakfast. The staff was very nice and quite accomidating. The only suggestions I would make are that our toilet needed to be bolted down all the way and the carpet in our room had a ripple that needed to be stretched so that no one would trip.

Average place to stay. Outside of town and quite a walk. Rooms an breakfast were ok

If you are looking for a bit cheaper within walking distance of down town this was a perfect hotel

As a Best Western, most travelers would know what to expect. At this particular hotel, the staff was a model of helpfulness and professionalism--from the cookies that you get on arrival (mentioned by another reviewer), to helpful answers to useful questions (e.g., where to get American money changed), to instructions on using the printer in the laptop in the lobby. While it is about a mile from the Shaw Festival and the shops on Queen Street, it can easily be walked (and is obviously not far by car). On later visits to the Shaw Festival, I definitely plan to stay at this hotel.

Good location, friendly helpful staff, decent breakfast. Beds were hard. Walls were thin. Cookies on arrival were a nice touch.

The Hotel is in a beautiful city. The stuff is kind and help by questions.

We are very pleasantly surprised by this hotel. It was clean, quiet and very easy to get to. The beds were very comfortable with down comforters. Breakfast included was very good and the staff preparing the breakfast were very pleasant and personable. The front desk clerk was also very pleasant and personable. The exercise facility was adequate and I found that the bike was broken but the cross-trainer and treadmill were in good working order. Overall, I would definitely recommend this facility for those on a budget who also want a really nice place to stay. Well done Butler Inn!

Location convenient for the Shaw Festival plays (a 3/4 mile walk or a short drive), comfortable if somewhat small rooms, very comfortable beds, good breakfast, friendly and helpful staff. We plan to return her on our next visit.

278 Mary Street Niagara-on-the-Lake ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Old Town Historic District within 2 miles (3 km) of Shaw Festival Theatre, Best Western Colonel Butler Inn is within a few miles (5 km) of other popular sights such as Peller Estates Winery. This 26-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 26 rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Guests of Best Western Colonel Butler Inn enjoy a gym, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a meeting room, a computer station, and express check-out.

Room options

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Best Western Colonel Butler Inn

Everyone (3) Couples (8) Family (1) Other (1)
5
Partner Couples

Nice size room in quiet location. Enjoyed spending time in the room.

By on Feb 18, 2020

Review comment responded on Mar 3, 2020

Thank you so much for the kind review. I'm so happy to read you enjoyed our rooms as they are recently renovated and we took great care to make them warm and welcoming for our guests. We look forward to welcoming you back again soon!

5
Family

Nice quiet location, friendly staff and a nice breakfast. Will stay again if we are in the area.

By on Mar 2, 2019

Review comment responded on Mar 5, 2019

Thank you for your kind review! I'm happy to hear you enjoyed your stay and am happy to pass along your nice comments to the rest of the team. Hope to see you back.

4
Everyone

We enjoyed our stay and the location was great. It was about 1.5 miles from town so it was away from the hustle and bustle but close enough for easy access. The staff was friendly and accommodating. The room was clean but smelled a little musty so housekeeping used a spray that helped. Beds were comfy and towels plentiful. Continental breakfast had most anything you could want. We enjoyed taking our breakfast out on the patio. Would return again. NOLA Was a trip to remember.

By , from Pittsburgh PA on Sep 16, 2018

Review comment responded on Nov 11, 2018

Hello Siti, thank you for sharing a review of your stay with us this fall. I'm pleased that you enjoyed your time and found the rest & relaxation you needed. I hope that we'll have the opportunity to welcome you back again soon and wish you well until then.

4

good hotel close to downtown😁

Everyone

Came for the Shaw Theatre Festival. Good place to stay with close proximity to the downtown and theaters!

By on Aug 6, 2018

4
Everyone

Wifi went out during the stay, and staff kept insisting that there was nothing wrong with it and I should just restart my phone. I eventually had to go across the street to Tim Horton's to get wifi. It came back on while I was gone, but there was no apology.

By on Apr 30, 2017

4

overnight get away

Couples

My husband and I really enjoyed our stay at the Best Western Niagra on the Lake. Our room was clean and had everything we needed. We also enjoyed the continental breakfast. The staff was very nice and quite accomidating. The only suggestions I would make are that our toilet needed to be bolted down all the way and the carpet in our room had a ripple that needed to be stretched so that no one would trip.

By on Aug 21, 2015

3

ok but a little pricey

Couples

Average place to stay. Outside of town and quite a walk. Rooms an breakfast were ok

By on Aug 21, 2015

4

good hotel

Couples

If you are looking for a bit cheaper within walking distance of down town this was a perfect hotel

By on Sep 11, 2014

4

a cut above

Other

As a Best Western, most travelers would know what to expect. At this particular hotel, the staff was a model of helpfulness and professionalism--from the cookies that you get on arrival (mentioned by another reviewer), to helpful answers to useful questions (e.g., where to get American money changed), to instructions on using the printer in the laptop in the lobby. While it is about a mile from the Shaw Festival and the shops on Queen Street, it can easily be walked (and is obviously not far by car). On later visits to the Shaw Festival, I definitely plan to stay at this hotel.

By on Aug 26, 2014

3

canadian couple

Couples

Good location, friendly helpful staff, decent breakfast. Beds were hard. Walls were thin. Cookies on arrival were a nice touch.

By on Mar 24, 2014

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