The Charles Hotel

Victorian inn with a 24-hour front desk and a restaurant

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Premium Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Daily cooked-to-order breakfast (CAD 35 per person)

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
24/7 front desk
Room service
Breakfast available
Housekeeping

Explore the area

209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

Place, Shaw Festival Theatre
‪15 min walk‬
Place, Jackson-Triggs Winery
‪3 min drive‬
Place, Peller Estates Winery
‪4 min drive‬
Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
‪59 min drive‬

Room options

Deluxe Room, 1 Queen Bed

Wonderful

200 sq ft
Sleeps 2
1 Queen Bed

Basic Room, 1 Double Bed, Non Smoking

Very good

100 sq ft
Sleeps 2
1 Double Bed

Premium Room

Wonderful

250 sq ft
Sleeps 2
1 Queen Bed

About the neighborhood

Niagara-on-the-Lake

Located in Old Town Historic District, The Charles Hotel is adjacent to Niagara River Gorge and within a 5-minute walk of other popular sights like Royal George Theatre. This 4-star inn has 12 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.

View more Inns in Niagara-on-the-Lake

What's nearby

Niagara-on-the-Lake Golf Club - 5 min walk - 0.3 miles
Royal George Theatre - 5 min walk - 0.3 miles
Shaw Festival Theatre - 15 min walk - 0.8 miles
Jackson-Triggs Winery - 3 min drive - 1.4 miles
Peller Estates Winery - 4 min drive - 1.8 miles

Getting around

Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

‪11Th Post On Queen - ‬4 min walk
‪The Garrison House - ‬3 min drive
‪Tim Hortons - ‬12 min walk
‪Two Sisters Vineyards - ‬4 min drive
‪Peller Estates Winery - ‬4 min drive

About this property

The Charles Hotel

Victorian inn with a 24-hour front desk and a restaurant

Guests staying at The Charles Hotel enjoy free WiFi in public areas, a terrace, and a garden. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations.

55-inch TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, coffee makers, and free local calls. Change of towels is available on request.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Breakfast, lunch, dinner served; alfresco dining

Parking included
Free WiFi
Restaurant
Air conditioning

$161 nightly

Nov 2 - Nov 3

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site
Limited onsite parking

Food and drink

Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
A bar/lounge
A restaurant

Restaurants on site

HobNob Restaurant

Conveniences

24-hour front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in public areas
Handrails in stairways
Hardwood flooring in public areas
Upper floors accessible by stairs only
Well-lit path to entrance

2 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Built in 1832
Smoking not allowed
Vegan dining options
Vegetarian dining options
Victorian architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillowtop mattress

Bathroom

Designer toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

55-inch TV with digital channels
iPod dock

Food and drink

Coffee/tea maker
Room service

Air conditioning
Energy-saving switches in guestrooms
Free local calls
Heating
Individual decor
Individual furnishings
Iron/ironing board
LED lighting
Phone
Recycling
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Check-in: 3:00 PM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
There are no elevators.
Noise-free rooms can't be guaranteed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake

Charles Niagara-on-the-Lake

Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn

The Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is free cancellation available at The Charles Hotel?

The Charles Hotel provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Charles Hotel?

This inn is situated in Old Town Historic District within a short 6-minute walk of Lake Ontario and also 13 minutes on foot from Shaw Festival Theatre. You'll also find Niagara River Gorge and Niagara-on-the-Lake Golf Club less than a mile away.

Is there parking available at The Charles Hotel?

Yes, uncovered self parking is offered for free at the inn.

Does The Charles Hotel include a casino?

No, The Charles Hotel doesn't have a casino.

Is there an indoor pool at The Charles Hotel?

No, there is no indoor pool at this inn.

Is The Charles Hotel good for couples?

Amenities that appeal to couples at this boutique inn include a pillowtop mattress as well as a bar and a restaurant with al fresco dining.

Does The Charles Hotel have a hot tub?

No, this inn doesn't have a spa tub.

Does The Charles Hotel have a restaurant with a breakfast menu?

Yes, The Charles Hotel serves a cooked-to-order breakfast for a surcharge each morning at HobNob Restaurant.

Does The Charles Hotel allow pets to stay for free?

No, pets aren't allowed at The Charles Hotel though service animals are welcome.

Does The Charles Hotel have connecting rooms?

No, this inn doesn't feature connecting guestrooms.

What is the closest airport to The Charles Hotel?

The closest major airport to The Charles Hotel is Niagara Falls, NY (IAG-Niagara Falls Intl.), which is 20.1 mi away (35 minutes by car). Another top airport is Buffalo Niagara Intl. Airport (BUF), which is around 28.4 mi away.

Can I book a room with a balcony at The Charles Hotel?

No, at The Charles Hotel, there aren't any guestrooms that list a balcony.

The Charles Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Josee

Traveled with partner

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Beautiful grounds and very quiet . Highly recommend !

Stayed 1 night in Jul 2025

8/10 Good

Sally

Aug 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay for a reasonable price. Lighting in the rooms should be updated to an optional brighter format.

Stayed 3 nights in Jul 2025

8/10 Good

blaine

Jul 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2025

6/10 Okay

Daniela

Jul 27, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

The outside was

Stayed 1 night in Jul 2025

10/10 Excellent

Kerry

Traveled with family

Jul 26, 2025

Liked: Amenities

Very clean, well kept and nice staff

Stayed 1 night in Jul 2025

8/10 Good

Wendy, Delta

Traveled with partner

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.

Stayed 4 nights in May 2025

10/10 Excellent

Elizabeth

Jul 21, 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Helene

Traveled with partner

Jul 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful front porch w flowers and a welcoming view

Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Jul 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We arrived early

Stayed 1 night in Jul 2025

8/10 Good

Steven

Traveled with partner

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - couldn't even bring up suitcases - nowhere to put them.

Stayed 2 nights in Jun 2025

8/10 Good

Esther

Jul 9, 2025

Stayed 2 nights in Jul 2025

10/10 Excellent

Valerie

Jul 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful. I just didn’t realize how small the room would be.

Stayed 2 nights in Jul 2025

8/10 Good

David

Jul 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Jul 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property

Stayed 2 nights in Jun 2025

10/10 Excellent

Davanand

Jul 6, 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Anna

Traveled with partner

Jul 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing stay! Will come again

Stayed 1 night in Jul 2025

8/10 Good

Kathy

Jun 26, 2025

Stayed 2 nights in Jun 2025

10/10 Excellent

rosalyn

Jun 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel in Niagara on the Lakr

The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.

Stayed 1 night in Jun 2025

10/10 Excellent

Heidi

Jun 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline A

Jun 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The employees were a very nice and accommodating

Stayed 1 night in Jun 2025

10/10 Excellent

Frank, Whitby

Jun 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

10/10 Excellent

Gerald

Jun 20, 2025

Stayed 1 night in Jun 2025

6/10 Okay

Suzanne

Jun 19, 2025

Liked: Cleanliness

Disliked: Room comfort

The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it was not overloaded. The lightbulbs in the fixtures did not match: warm white in some; bright white in others. The bushes are overgrown over the walks so it was necessary to go off the walk to get to the parking lot. One of the light fixtures in the parking lot had been hit by a car at some point and was still not repaired. The sidewalks in general were not high-heel friendly.

Stayed 3 nights in Jun 2025