The Charles Hotel

Victorian inn with a 24-hour front desk and a restaurant

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Premium Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Daily cooked-to-order breakfast (CAD 35 per person)

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
24/7 front desk
Room service
Housekeeping

Explore the area

209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

Shaw Festival Theatre
‪15 min walk‬
Jackson-Triggs Winery
‪3 min drive‬
Peller Estates Winery
‪4 min drive‬
Buffalo, NY (BUF-Buffalo Niagara Intl.)
‪59 min drive‬

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Room options

Premium Room

Wonderful

250 sq ft
Sleeps 2
1 Queen Bed

Deluxe Room, 1 Queen Bed

Wonderful

200 sq ft
Sleeps 2
1 Queen Bed

Basic Room, 1 Double Bed, Non Smoking

Very good

100 sq ft
Sleeps 2
1 Double Bed

About the neighborhood

Niagara-on-the-Lake

Located in Old Town Historic District, The Charles Hotel is adjacent to Niagara River Gorge and within a 5-minute walk of other popular sights like Royal George Theatre. This 4-star inn has 12 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.

View more Inns in Niagara-on-the-Lake

What's nearby

Niagara-on-the-Lake Golf Club - 5 min walk - 0.3 miles
Royal George Theatre - 5 min walk - 0.3 miles
Shaw Festival Theatre - 15 min walk - 0.8 miles
Jackson-Triggs Winery - 3 min drive - 1.4 miles
Peller Estates Winery - 4 min drive - 1.8 miles

Getting around

Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

‪McDonald's - ‬5 min drive
‪Two Sisters Vineyards - ‬4 min drive
‪The Irish Harp Pub - ‬10 min walk
‪Peller Estates Winery - ‬4 min drive
‪Cannery Restaurant - ‬17 min walk

About this property

The Charles Hotel

Victorian inn with a 24-hour front desk and a restaurant

Guests staying at The Charles Hotel enjoy free WiFi in public areas, a terrace, and a garden. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations.

55-inch TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, coffee makers, and free local calls. Change of towels is available on request.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French

Similar properties

Breakfast, lunch, dinner served; alfresco dining

Parking included
Free WiFi
Restaurant
Air conditioning

$223 nightly

Jul 14 - Jul 15

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site
Limited onsite parking

Food and drink

Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
A bar/lounge
A restaurant

Restaurants on site

HobNob Restaurant

Conveniences

24-hour front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in public areas
Handrails in stairways
Hardwood flooring in public areas
Upper floors accessible by stairs only
Well-lit path to entrance

2 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Built in 1832
Smoking not allowed
Vegan dining options
Vegetarian dining options
Victorian architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Egyptian cotton sheets
Hypo-allergenic bedding
Pillowtop mattress

Bathroom

Designer toiletries
Hair dryer
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

55-inch TV with digital channels
iPod dock

Food and drink

Coffee/tea maker
Room service

Air conditioning
Energy-saving switches in guestrooms
Free local calls
Heating
Individual decor
Individual furnishings
Iron/ironing board
LED lighting
Phone
Recycling
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Noise-free guestrooms cannot be guaranteed

Check-in: 3:00 PM
Check-out: 11 AM
Minimum check-in age: 21

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
There are no elevators.
Noise-free rooms can't be guaranteed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake

Charles Niagara-on-the-Lake

Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn

The Charles Hotel Niagara-on-the-Lake

The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is free cancellation available at The Charles Hotel?

The Charles Hotel provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at The Charles Hotel?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on Jul 23, 2025 start from $222.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around The Charles Hotel?

This inn is situated in Old Town Historic District within a short 6-minute walk of Lake Ontario and also 13 minutes on foot from Shaw Festival Theatre. You'll also find Niagara River Gorge and Niagara-on-the-Lake Golf Club less than a mile away.

Will I be able to park at The Charles Hotel?

Yes, uncovered self parking is offered for free at the inn.

Does The Charles Hotel include a casino?

No, The Charles Hotel doesn't have a casino.

Is there an indoor pool at The Charles Hotel?

No, there is no indoor pool at this inn.

What will couples enjoy most about a stay at The Charles Hotel?

Amenities that appeal to couples at this boutique inn include a pillowtop mattress as well as a bar and a restaurant with al fresco dining.

Are there hot tubs at The Charles Hotel?

No, this inn doesn't have a spa tub.

Does The Charles Hotel have a restaurant with a breakfast menu?

Yes, The Charles Hotel serves a cooked-to-order breakfast for a surcharge each morning at HobNob Restaurant.

Does The Charles Hotel allow pets to stay for free?

No, pets aren't allowed at The Charles Hotel though service animals are welcome.

Are there connecting rooms at The Charles Hotel?

No, this inn doesn't feature connecting guestrooms.

What is the closest airport to The Charles Hotel?

The closest major airport to The Charles Hotel is Niagara Falls, NY (IAG-Niagara Falls Intl.), which is 20.1 mi away (35 minutes by car). Another top airport is Buffalo Niagara Intl. Airport (BUF), which is around 28.4 mi away.

Can I book a room with a balcony at The Charles Hotel?

No, there aren't any guestrooms with balconies at The Charles Hotel.

The Charles Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

Frederick

Traveled with family

Apr 4, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Tired and worn out property. Room was lousy.

Stayed 1 night in Dec 2024

10/10 Excellent

Renee

Mar 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Stay was great. Nice and relaxing. Didmt get to stay at that hotel due to renovation stayed the harbor house. My only complaint is I think when they're doing their breakfast.They should have an attendant watching.There was people touching the food and then not taking it to their plate and tons of coughing going on

Stayed 1 night in Mar 2025

8/10 Good

Jamie

Traveled with partner

Jan 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I wish breakfast was included or at least tea and coffee available for all guests. Great location.

Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Jan 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.

Stayed 2 nights in Jan 2025

10/10 Excellent

Debra

Jan 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Love this beautiful inn.

Stayed 1 night in Dec 2024

10/10 Excellent

Mike

Dec 28, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

10/10 Excellent

Stuart

Dec 27, 2024

Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Dec 25, 2024

Liked: Cleanliness, staff & service, room comfort

What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing

Stayed 2 nights in Dec 2024

8/10 Good

Errigal

Dec 8, 2024

Stayed 1 night in Nov 2024

10/10 Excellent

donald s

Traveled with partner

Dec 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great restaurant.

Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Traveled with partner

Nov 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.

Stayed 1 night in Nov 2024

10/10 Excellent

David

Nov 16, 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

John

Traveled with partner

Nov 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This facility is very comfortable and the staff are very accommodating

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Nov 11, 2024

Liked: Cleanliness, staff & service

The building has seen better days. The room was cold the entire stay and the bathroom was very draft.

Stayed 2 nights in Nov 2024

10/10 Excellent

Catherine

Nov 10, 2024

Liked: Cleanliness, property conditions & facilities

Everything was perfect.

Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Traveled with partner

Nov 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

relaxing

Stayed 2 nights in Nov 2024

10/10 Excellent

Brent

Nov 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous getaway

We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.

Stayed 1 night in Nov 2024

8/10 Good

Cathy

Traveled with partner

Nov 1, 2024

Liked: Cleanliness

We enjoyed sitting on the porches/patio. Cushions on all seats would enhance the experience. Some repairs and paint would also help. Our room and bathroom were beautiful and very clean.

Stayed 1 night in Oct 2024

10/10 Excellent

Diana, Nicholasville

Traveled with family

Oct 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Relaxing

Stayed 3 nights in Oct 2024

10/10 Excellent

J

Sep 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A beautiful, quaint hotel in a lovely area. The food was fantastic! Our evening meal was delicious and served in a relaxed but beautiful dining room. All the staff were extremely helpful but Alicia and Amy made our stay extra special with their conversation and friendliness. Our room was very clean with all amenities but next time we would book a bigger room. We would definitely recommend The Charles Hotel. 5 mins walk into town, free parking and amazing staff!!!

Stayed 2 nights in Sep 2024

10/10 Excellent

Liz

Traveled with partner

Sep 26, 2024

Liked: Property conditions & facilities

Charming old hotel. Bathroom we had was not very workable- no place to put toiletries. Service was excellent.

Stayed 3 nights in Sep 2024

10/10 Excellent

Rick

Sep 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Sep 21, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth

Traveled with partner

Sep 21, 2024

Liked: Staff & service

The lovely old building just needs some TLC. The shower stall was modern and hreat pressure, however the floor step wall was crumbling. Staff were amazing and helpful Gardens lovely We sat upstairs on the covered balcony to watch the rain and that was nice!!

Stayed 2 nights in Sep 2024