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The Charles Hotel

4.0 star property
Victorian inn with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Charles Hotel

Terrace/patio
Exterior
Front of property
Daily cooked-to-order breakfast (CAD 35 per person)
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara River Gorge
    ‪1 min walk‬
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪15 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪50 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Premium Room

9.2 out of 10
Wonderful
(27 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Niagara-on-the-Lake

Located in Old Town Historic District, The Charles Hotel is adjacent to Niagara River Gorge and within a 5-minute walk of other popular sights like Royal George Theatre. This 4-star inn has 12 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.
View more Inns in Niagara-on-the-LakeOpens in a new window

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 miles
  • Museum of the Paranormal - 3 min walk - 0.2 miles
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.3 miles
  • Royal George Theatre - 5 min walk - 0.3 miles
  • Shaw Festival Theatre - 15 min walk - 0.8 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪The Garrison House - ‬3 min drive
  • ‪11Th Post On Queen - ‬4 min walk
  • ‪Tim Hortons - ‬12 min walk
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Peller Estates Winery - ‬4 min drive

About this property

The Charles Hotel

Victorian inn with a 24-hour front desk and a restaurant
Guests staying at The Charles Hotel enjoy free WiFi in public areas, a terrace, and a garden. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations.
55-inch TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other amenities include iPod docks, coffee makers, and free local calls. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is free cancellation available at The Charles Hotel?

The Charles Hotel provides free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see around The Charles Hotel?

This inn is situated in Old Town Historic District, just steps from Museum of the Paranormal and Niagara River Gorge, and within a short walk of Lake Ontario. You'll also find Shaw Festival Theatre and Niagara-on-the-Lake Golf Club less than a mile away.

Is parking available on site at The Charles Hotel?

Yes, uncovered self parking is offered for free at the inn.

Does The Charles Hotel include a casino?

No, The Charles Hotel doesn't have a casino.

Is there an indoor pool at The Charles Hotel?

No, there is no indoor pool at this inn.

Is The Charles Hotel good for couples?

Amenities that appeal to couples at this boutique inn include a pillowtop mattress as well as a bar and a restaurant with al fresco dining.

Are there hot tubs at The Charles Hotel?

No, this inn doesn't have a spa tub.

Does The Charles Hotel have a restaurant with a breakfast menu?

Yes, The Charles Hotel serves a cooked-to-order breakfast for a surcharge each morning at HobNob Restaurant.

Does The Charles Hotel allow pets to stay for free?

No, pets aren't allowed at The Charles Hotel though service animals are welcome.

Does The Charles Hotel have connecting rooms?

No, this inn doesn't feature connecting guestrooms.

What is the closest airport to The Charles Hotel?

The closest major airport to The Charles Hotel is Niagara Falls, NY (IAG-Niagara Falls Intl.), which is 20.1 mi away (35 minutes by car). Another top airport is Buffalo Niagara Intl. Airport (BUF), which is around 28.4 mi away.

Are there rooms with balconies that I can book at The Charles Hotel?

No, at The Charles Hotel, there aren't any guestrooms that list a balcony.

Reviews

The Charles Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 341 out of 579 reviews
Rating 8 - Good. 145 out of 579 reviews
Rating 6 - Okay. 59 out of 579 reviews
Rating 4 - Poor. 22 out of 579 reviews
Rating 2 - Terrible. 12 out of 579 reviews

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Kathleen

Stayed 1 night in Aug 2025

6/10 Okay

Terry

Stayed 1 night in Jul 2025

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Will definitely return for our next stay in NOTL
Stayed 1 night in Aug 2025

10/10 Excellent

kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose this hotel every time we visit Niagara on the lake.
Stayed 1 night in Aug 2025

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Donna

Liked: Staff & service, property conditions & facilities
Thank you.
Stayed 3 nights in Aug 2025

10/10 Excellent

Manuel

Stayed 1 night in Jul 2025

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

beverley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 1 night in Aug 2025

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent the August long weekend at this hotel. This is our forth stay at the Charles Inn in the last two years and will we will definitely come back again. We usually stay in the Premium rooms, which are more expensive than the Deluxe and Petite Rooms. As it goes, you get what you pay for. We love the Premium rooms, especially, the one we stayed in this time. It had "a walk-out balcony with stunning views of the golf course." Thank you to the staff for honouring our request! Overall, the hotel staff is extremely professional, friendly and efficient. No issues with the check-in and check-out, in-room services, etc. The location is very convenient as you can walk along Queen street in the morning when there are no crowds; and when it gets busy, you can rent right at the hotel or hike or play golf. Thank you, everyone, who made our stay a wonderful experience!
Stayed 2 nights in Aug 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is lovely but the bed is small. Feels like a double.
Stayed 1 night in Aug 2025

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time.
Stayed 1 night in Jul 2025

10/10 Excellent

Claude

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need a long mirror
Stayed 2 nights in Aug 2025

10/10 Excellent

Irene

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great historic hotel walkable to town. Hotel staff extremely kind and helpful. Wonderful cooked to order breakfast. Great overall experience!
Stayed 2 nights in Jul 2025

10/10 Excellent

Josee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Beautiful grounds and very quiet . Highly recommend !
Stayed 1 night in Jul 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a reasonable price. Lighting in the rooms should be updated to an optional brighter format.
Stayed 3 nights in Jul 2025

8/10 Good

blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Daniela

Liked: Staff & service
Disliked: Property conditions & facilities
The outside was
Stayed 1 night in Jul 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025

8/10 Good

Wendy, Delta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.
Stayed 4 nights in May 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2025

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