Hotel and staff were awesome! Rooms were beautiful! My issue was the spa! First they quoted one price, then we check in, our appointment was at 2:30 pm. They forgot about us and never started our appointment till 3:00 pm. Then told us they were going to cut our couples massage short, I argued and we still got out 60 mins. They when I wanted to pay, they charged me a different amount. $100 more. Then, because I payed cash, they still charged my visa in which I had to call back and put on hold for 15 mins while they corrected their mistake. Very disorganized and unprofessional.
Very helpful and friendly staff. Pleasant room, very quiet. But no hair dryer.
Cute hotel; great location; friendly staff; would stay again
Nice hotel and friendly staff on the main road in town.
Nicely appointed room. Very friendly check-in person (Samantha, I think). Only issue was that the windows aren’t double paned, so the sounds from the street (people talking, laughing, etc.) carry very audibly into the room, even with all the windows closed and curtains drawn.
What a beautiful property to stay at for our sisters spa getaway. From check in to check out...everything was perfect. I have many years in the hospitality industry as upper management and this property really is something special. Professional yet welcoming, clean, beautifully decorated, and in a perfect spot to enjoy much of what Niagara on the Lake has to offer. We're already planning our return!
Interesting, unique layout of hotel grounds. Blends in with the old town architecture and buildings. I had no idea there was a hotel there! Very conveniently located.
Located in Old Town Historic District, 124 on Queen Hotel & Spa is adjacent to Niagara River Gorge and within a 10-minute walk of other popular attractions like Lake Ontario. This 72-room, 3.5-star hotel has 2 restaurants, a full-service spa, and a 24-hour gym.
Enjoy dining at Treadwell Cuisine, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 8:00 AM to 10:00 AM.
Guests can expect to find free WiFi and flat-screen TVs. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and safes. Housekeeping is available on request.
Guests staying at 124 on Queen Hotel & Spa enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. You can put free parking to good use if you drive. Front-desk staff can assist with securing valuables, tours or tickets, and luggage storage. This spa hotel also has a meeting room.
Hotel and staff were awesome! Rooms were beautiful! My issue was the spa! First they quoted one price, then we check in, our appointment was at 2:30 pm. They forgot about us and never started our appointment till 3:00 pm. Then told us they were going to cut our couples massage short, I argued and we still got out 60 mins. They when I wanted to pay, they charged me a different amount. $100 more. Then, because I payed cash, they still charged my visa in which I had to call back and put on hold for 15 mins while they corrected their mistake. Very disorganized and unprofessional.
Thank you for your review. We look forward to your future stay with us.
Very helpful and friendly staff. Pleasant room, very quiet. But no hair dryer.
Thank you for your stay with us.
Cute hotel; great location; friendly staff; would stay again
Thank you for your kind review. We look forward to welcoming you back again.
Nice hotel and friendly staff on the main road in town.
Thank you for your kind review, We appreciate and will share your kind words with the staff. Hopefully, we will see you again soon.
Nicely appointed room. Very friendly check-in person (Samantha, I think). Only issue was that the windows aren’t double paned, so the sounds from the street (people talking, laughing, etc.) carry very audibly into the room, even with all the windows closed and curtains drawn.
What a beautiful property to stay at for our sisters spa getaway. From check in to check out...everything was perfect. I have many years in the hospitality industry as upper management and this property really is something special. Professional yet welcoming, clean, beautifully decorated, and in a perfect spot to enjoy much of what Niagara on the Lake has to offer. We're already planning our return!
Thank you so much for your response. We are so glad you enjoyed your stay with us as well as your spa treatments We look forward to welcoming you back.
Interesting, unique layout of hotel grounds. Blends in with the old town architecture and buildings. I had no idea there was a hotel there! Very conveniently located.
Thank you for your stay with us at 124 on Queen Hotel & Spa. Please contact our Guest Service Manager and let us know what we can improve on. We appreciate your feedback and would like to make sure our guests enjoy their stay with us and we can only do this with feedback.