Multiple times we saw dog poop on the floor inside the hotel, only 1 person working the front desk,worker going outside to her car for her break.
Brutal - property not secure doors propped open always smelled like smoke and weed. Dirty
The door to my room was open upon my arrival. The remote control for the TV was broken. There was a holder attached to the bathroom wall for a blow dryer. But there was no blow dryer. There was no coffee maker. There were no hangers in the closet. There was an iron but no ironing board. The only toiletries provided were two small bars of soap and a small tube of low-grade shampoo. No conditioner, no body lotion. The desk phone did not work. The line was not plugged in. The outlet was apparently behind the bed, which was far too heavy for me to move. I was given replacements for the blow dryer and the TV remote. But the staff should have been on top of this. Someone should have been in charge of a checklist for the room's most basic amenities. It was not my responsibility, as a customer, to prompt the staff. I paid enough that this should not have even been an issue. Last November I stayed at the Country Inn & Suites by Radisson in nearby Santa Ana. The nightly rate was comparable. But the quality of service was far superior. The room was nicely planned out. The items that were missing from my room at Extended Stay, were present and plentiful at County Inn & Suites by Radisson. Please know that I will NEVER stay at Extended Stay America/Orange County again. My experience was unpleasant. I certainly did not get what I paid for.
Was great place but due to Covid 19 no breakfast which I was looking forward to. Great place for pets
Dirty and old. Don’t expect to get q clean kitchen and bedroom
friendliest staff!friendliest staff!friendliest staff!
I like the no daily clean up but wished the entrance ways were cleaner.
Free breakfast advertised on Orbitz site was misleading. All they had was coffee, granola bars and muffins. Never in my life have I have seen breakfast offered at a hotel like this. Overall the hotel has worn down and needs immediate work.
I’m Very pleased the place is well kept and secured
Location close to university and airport is convenient.
We were unable to check in for our 1st night because of a power outage at the hotel. I spoke with the desk staff & decided we would go to another hotel for the night, but be back for our 2nd night stay. When I called to confirm this the next day, I was told because we didn’t check in the 1st night, our reservation was canceled altogether. I had to re-book the 2nd night, & was only given a comparable rate by joining the hotel loyalty program.
This is a very reasonably priced hotel for the area. The room is large and very adequate for a single person to stay in for much longer than my 5-day stay. Amenities available in room were adequate, although TV reception is very slow for the channel guide. There are no gym or other common-area amenities available, and the room didn't have an easy-to-use, printed description of what is offered - everything must be accessed on the TV. Breakfast is very limited - coffee, snack bars, oatmeal. Not even cold filtered water or juice. A/C did not function to effectively drop the room temperature in a reasonable amount of time. I did not see any issues with cleanliness at all in the room, the hotel, or hotel lot.
I liked the hard wood flooring which is much cleaner than carpet. I liked the location too. I didn’t like the the response from the receptionist when I asked for a bath towel. She said “again you “ She said I had to take the used towels first!
Good location for weekend events but it's a bad location for someone who needs a clean sleep without any bad smells on the third level. Overall it's good, but is better if you find a cleaner hotel.
Located in Airport Area within a 5-minute walk of Irvine Museum, Extended Stay America Suites Orange County John Wayne Airprt is within a few miles (5 km) of University of California, Irvine. This 164-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 164 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America Suites Orange County John Wayne Airprt features free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.
Multiple times we saw dog poop on the floor inside the hotel, only 1 person working the front desk,worker going outside to her car for her break.
Brutal - property not secure doors propped open always smelled like smoke and weed. Dirty
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management
The door to my room was open upon my arrival. The remote control for the TV was broken. There was a holder attached to the bathroom wall for a blow dryer. But there was no blow dryer. There was no coffee maker. There were no hangers in the closet. There was an iron but no ironing board. The only toiletries provided were two small bars of soap and a small tube of low-grade shampoo. No conditioner, no body lotion. The desk phone did not work. The line was not plugged in. The outlet was apparently behind the bed, which was far too heavy for me to move. I was given replacements for the blow dryer and the TV remote. But the staff should have been on top of this. Someone should have been in charge of a checklist for the room's most basic amenities. It was not my responsibility, as a customer, to prompt the staff. I paid enough that this should not have even been an issue. Last November I stayed at the Country Inn & Suites by Radisson in nearby Santa Ana. The nightly rate was comparable. But the quality of service was far superior. The room was nicely planned out. The items that were missing from my room at Extended Stay, were present and plentiful at County Inn & Suites by Radisson. Please know that I will NEVER stay at Extended Stay America/Orange County again. My experience was unpleasant. I certainly did not get what I paid for.
Thank you for taking the time to post feedback regarding your stay. We regret if we did not provide our customary attention to detail in preparing your room before your arrival, and we sincerely apologize for the oversight. Please know we are committed to providing the highest level of service and quality for every guest, and we will address the concerns with our team to take appropriate actions. We hope we have the future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Was great place but due to Covid 19 no breakfast which I was looking forward to. Great place for pets
Thank you for staying at Extended Stay America. It is a pleasure to know you had a pleasant time with us. However, we regret that some of our amenities were not available during your stay. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Management
Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Dirty and old. Don’t expect to get q clean kitchen and bedroom
Thank you for your review. We are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
friendliest staff!friendliest staff!friendliest staff!
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
I like the no daily clean up but wished the entrance ways were cleaner.
Thank you for leaving us a review about your stay at Extended Stay America. We are delighted to know you had a great stay and that you liked the concept of our housekeeping policy. Your feedback regarding cleanliness is shared with the housekeeping team for review and action. It was a pleasure to have you as a guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Richard, thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management