No toilet paper No bathroom lights Lightswitch/knob not functioning no housecleanig
I am shocked that orbitz offered this hotel. I felt scammed by the end of this trip. Starting with the rental car and then the hotel / homeless shelter. Mold. Bullet holes. Roaches. Bugs in bed. The smell of the hotel. Unacceptable. Tried to get a refund but because i had no where else to go with 2 kids, i had to stay there , they would not refund me. Complete unacceptable nightmare for me and my kids.
It’s an older hotel but our room was clean which is the most important thing. Staff was friendly and helpful.
El area en los Parkin esta muy sucia ,el cuarto no tiene cafeteras, , las toallas están rancias huelen mal.
quiet area friendly staff
Needed bfast
Multiple times we saw dog poop on the floor inside the hotel, only 1 person working the front desk,worker going outside to her car for her break.
Brutal - property not secure doors propped open always smelled like smoke and weed. Dirty
The door to my room was open upon my arrival. The remote control for the TV was broken. There was a holder attached to the bathroom wall for a blow dryer. But there was no blow dryer. There was no coffee maker. There were no hangers in the closet. There was an iron but no ironing board. The only toiletries provided were two small bars of soap and a small tube of low-grade shampoo. No conditioner, no body lotion. The desk phone did not work. The line was not plugged in. The outlet was apparently behind the bed, which was far too heavy for me to move. I was given replacements for the blow dryer and the TV remote. But the staff should have been on top of this. Someone should have been in charge of a checklist for the room's most basic amenities. It was not my responsibility, as a customer, to prompt the staff. I paid enough that this should not have even been an issue. Last November I stayed at the Country Inn & Suites by Radisson in nearby Santa Ana. The nightly rate was comparable. But the quality of service was far superior. The room was nicely planned out. The items that were missing from my room at Extended Stay, were present and plentiful at County Inn & Suites by Radisson. Please know that I will NEVER stay at Extended Stay America/Orange County again. My experience was unpleasant. I certainly did not get what I paid for.
Was great place but due to Covid 19 no breakfast which I was looking forward to. Great place for pets
Dirty and old. Don’t expect to get q clean kitchen and bedroom
friendliest staff!friendliest staff!friendliest staff!
I like the no daily clean up but wished the entrance ways were cleaner.
Free breakfast advertised on Orbitz site was misleading. All they had was coffee, granola bars and muffins. Never in my life have I have seen breakfast offered at a hotel like this. Overall the hotel has worn down and needs immediate work.
Located in Airport Area, Extended Stay America Suites Orange County John Wayne Airprt is within a few miles (5 km) of sights such as University of California, Irvine and Bren Events Center. This 164-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Extended Stay America Suites Orange County John Wayne Airprt features free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.
No toilet paper No bathroom lights Lightswitch/knob not functioning no housecleanig
I am shocked that orbitz offered this hotel. I felt scammed by the end of this trip. Starting with the rental car and then the hotel / homeless shelter. Mold. Bullet holes. Roaches. Bugs in bed. The smell of the hotel. Unacceptable. Tried to get a refund but because i had no where else to go with 2 kids, i had to stay there , they would not refund me. Complete unacceptable nightmare for me and my kids.
Dear Carin, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
It’s an older hotel but our room was clean which is the most important thing. Staff was friendly and helpful.
El area en los Parkin esta muy sucia ,el cuarto no tiene cafeteras, , las toallas están rancias huelen mal.
Dear Antonio, thank you for evaluating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your suite did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely, Hotel Management
quiet area friendly staff
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Needed bfast
it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for recommending us to future guests, and we look forward to hosting you again soon. Sincerely,
Multiple times we saw dog poop on the floor inside the hotel, only 1 person working the front desk,worker going outside to her car for her break.
Richard, thank you for posting a review of your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Dear Joe, thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy. However, these services are always available upon request for a minimal fee, and linen exchange is available at the front desk at any time and complementary. Your feedback has been shared with the front desk staff to ensure we communicate our services to all guests. Safe Travels!Sincerely,Hotel Management