It was a stay...
Little noisy
We arrived at 3 pm on May 25. We were dismayed that there was no elevator. We dragged our suitcases up to the second floor. On entering the room we immediately smelled that someone had been smoking in the room. We tried calling the front desk but the phone was not working. We then discovered that there was urine in the toilet. We went down to the front desk and said that we would not be staying at this place. They charged us anyway. We will certainly not be staying at a Best Western Inn again.
The staff were not attentive or pleasant. I would not be in their covid induced environment and rules. Having to go and get towels every morning, leave towels and garbage outside of rooms and no room service was a third world experience. The cars being repaired outside our room, along with cigarette smoking outside the room, people cleaning out their cars and leaving their garbage in the parking spaces, car alarms going off at night was below par. I thought I was at a Motel 6.
I loved the location and service was great! I had an early surgery and and our stay was real close.
The staff was wonderful, very polite. Melanie and Jalyn were great (front desk). However, there is no elevator, and on requesting a room, realize you may be placed in an exterior room, which I was on arrival. I was uncomfortable, and Melanie was very understanding of my concerns. She moved me immediately to an interior room (fortunately there was one available). The overall stay was nice, I just wish I had known about the exterior rooms and no elevator prior to booking the room.
A nice hotel. Convenient, clean and a comfortable quiet room
Driving late at night we booked a room and check in was quick and easy. The room was very comfortable and nice and quiet.
The staff was friendly and helpful. Breakfast was good. Eggs, sausage, hashbrowns and waffles available everyday with a nice assortment of pastries. My son has a food allergy and the staff was fine with us bringing our own waffle batter and bread in to use. The mattresses in our room were perfect for us. Not too firm, but has a nice pillow top feel without sinking too far in. The microwave and the fridge in the room was great. We especially like that the sink was separate from the shower/toilet. Makes it easier for multiple family members to get ready.
Wonderful staff ,very clean rooms.. All I needed.Yes I would recommend to anyone . Great easy stay by water park..thanks staff. Nice breakfast too.
First time staying this area for business. I was disappointed to learn that my room was not in the main building, but was actually in the building behind the main one, with doors that opened to the outside. As a single passenger, this wasn't very comfortable or secure. I was also disappointed to learn that there was no fitness facility of any kind on site. Not good for those of us trying to steal a few minutes of a work out in between meetings. Will not stay here again.
Clean room, helpful staff, good breakfast and close to the attractions we wanted to see.
I needed a place to stay in New Braunfels. We were having a family getaway weekend. I selected the the king with the pull out sofa bed. I'm sure glad I did. The room was huge and very clean. It was very quite at night. I will definitely come back again. The staff was very friendly.
We had a king bed room, it was clean enough. The air-conditioning was very strong. Breakfast was good. Except the hair dryer in our room had a bad burning smell when I tried to use it. Luckily I brought my own just in-case. Overall, It was good experience.
Super Value and Staff service Room is spacious and comfortable Staff is very attentive, hotel is very new. The location is convenience off the I-35 and best stay for Schlitterbahn and San Macros trip
breakfast not so good. sides of pool needed cleaning hot tub water level was below jets so they sprayed water on your face.
We stayed in a king suite, it was much nicer than the regular rooms the we have stayed in the past. Staff was nice and bed was very comfortable.
Exceeded our expectations. We just wanted a clean comfortable room to spend the night. we got so much more. pleasurable experience all the way around. the room was great. staff was friendly. breakfast was excellent.
Most of the rooms, except for the ones near the checkin area, have the door facing the parking lot and not a hallway. Clean room but the pool was filthy. Lots of kids and families during the summer. Breakfast was hectic with lots of people. Was close to Gruene and 10 minutes away from san marcos outlets. Had to settle for this since all of the bed and breakfast places were booked up for the summer.
Best Western Inn & Suites places you within 3 miles (5 km) of popular attractions like Gruene Hall and Schlitterbahn New Braunfels Waterpark and Resort. This 61-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is served each morning from 6:30 AM to 9:30 AM.
All 61 rooms provide refrigerators, coffee makers, and free local calls. Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Best Western Inn & Suites offers an outdoor pool, a spa tub, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.
It was a stay...
Little noisy
Dear Valued Guest, Thank you for leaving us a review. I apologize that your stay has been disturbed by outside noises. We will check what we can do about this to make your next stay a lot better. I hope everything else have been great. We look forward to seeing you again. Sincerely,
We arrived at 3 pm on May 25. We were dismayed that there was no elevator. We dragged our suitcases up to the second floor. On entering the room we immediately smelled that someone had been smoking in the room. We tried calling the front desk but the phone was not working. We then discovered that there was urine in the toilet. We went down to the front desk and said that we would not be staying at this place. They charged us anyway. We will certainly not be staying at a Best Western Inn again.
Dear Valued Guest, Thank you for leaving us a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a comfortable and enjoyable stay. Cleanliness is a top priority and this experience of yours is not within our standards. We will get this reported to housekeeping and aim for a stricter compliance to cleanliness standards moving forward. Sincerely,
The staff were not attentive or pleasant. I would not be in their covid induced environment and rules. Having to go and get towels every morning, leave towels and garbage outside of rooms and no room service was a third world experience. The cars being repaired outside our room, along with cigarette smoking outside the room, people cleaning out their cars and leaving their garbage in the parking spaces, car alarms going off at night was below par. I thought I was at a Motel 6.
Hi Mary, Thank you for taking the time to bring your concerns in our attention. We apologize for not meeting your expectations and if the issue about the room service you are referring to occurred during our COVID-19 limitations, we look forward to providing you with improved service soon. We will also share your comments about the other incidents with our management for an immediate action. We apologize for any inconvenience we have caused you and thank you for being our guest. Until next time.
I loved the location and service was great! I had an early surgery and and our stay was real close.
Thanks for leaving us such a wonderful review. I'm glad that you like our location, and it's great to know you received the great service you deserve from our staff. Providing you excellent service is what we aim for. Thank you for staying with us!
The staff was wonderful, very polite. Melanie and Jalyn were great (front desk). However, there is no elevator, and on requesting a room, realize you may be placed in an exterior room, which I was on arrival. I was uncomfortable, and Melanie was very understanding of my concerns. She moved me immediately to an interior room (fortunately there was one available). The overall stay was nice, I just wish I had known about the exterior rooms and no elevator prior to booking the room.
A nice hotel. Convenient, clean and a comfortable quiet room
Driving late at night we booked a room and check in was quick and easy. The room was very comfortable and nice and quiet.
The staff was friendly and helpful. Breakfast was good. Eggs, sausage, hashbrowns and waffles available everyday with a nice assortment of pastries. My son has a food allergy and the staff was fine with us bringing our own waffle batter and bread in to use. The mattresses in our room were perfect for us. Not too firm, but has a nice pillow top feel without sinking too far in. The microwave and the fridge in the room was great. We especially like that the sink was separate from the shower/toilet. Makes it easier for multiple family members to get ready.
Dear Valued Guest, Thank you for leaving us a review. I hope that your stay has been great. It's been our pleasure having you as a guest and we hope to see you again. Sincerely,