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Best Western Inn & Suites

2.5 out of 5.0

Recent guest reviews

Driving late at night we booked a room and check in was quick and easy. The room was very comfortable and nice and quiet.

The staff was friendly and helpful. Breakfast was good. Eggs, sausage, hashbrowns and waffles available everyday with a nice assortment of pastries. My son has a food allergy and the staff was fine with us bringing our own waffle batter and bread in to use. The mattresses in our room were perfect for us. Not too firm, but has a nice pillow top feel without sinking too far in. The microwave and the fridge in the room was great. We especially like that the sink was separate from the shower/toilet. Makes it easier for multiple family members to get ready.

Wonderful staff ,very clean rooms.. All I needed.Yes I would recommend to anyone . Great easy stay by water park..thanks staff. Nice breakfast too.

First time staying this area for business. I was disappointed to learn that my room was not in the main building, but was actually in the building behind the main one, with doors that opened to the outside. As a single passenger, this wasn't very comfortable or secure. I was also disappointed to learn that there was no fitness facility of any kind on site. Not good for those of us trying to steal a few minutes of a work out in between meetings. Will not stay here again.

Clean room, helpful staff, good breakfast and close to the attractions we wanted to see.

I needed a place to stay in New Braunfels. We were having a family getaway weekend. I selected the the king with the pull out sofa bed. I'm sure glad I did. The room was huge and very clean. It was very quite at night. I will definitely come back again. The staff was very friendly.

We had a king bed room, it was clean enough. The air-conditioning was very strong. Breakfast was good. Except the hair dryer in our room had a bad burning smell when I tried to use it. Luckily I brought my own just in-case. Overall, It was good experience.

Super Value and Staff service Room is spacious and comfortable Staff is very attentive, hotel is very new. The location is convenience off the I-35 and best stay for Schlitterbahn and San Macros trip

breakfast not so good. sides of pool needed cleaning hot tub water level was below jets so they sprayed water on your face.

We stayed in a king suite, it was much nicer than the regular rooms the we have stayed in the past. Staff was nice and bed was very comfortable.

Exceeded our expectations. We just wanted a clean comfortable room to spend the night. we got so much more. pleasurable experience all the way around. the room was great. staff was friendly. breakfast was excellent.

Most of the rooms, except for the ones near the checkin area, have the door facing the parking lot and not a hallway. Clean room but the pool was filthy. Lots of kids and families during the summer. Breakfast was hectic with lots of people. Was close to Gruene and 10 minutes away from san marcos outlets. Had to settle for this since all of the bed and breakfast places were booked up for the summer.

Great location. Easy access on/off highway. The staff was very friendly and was helpful with directions. While we were there, I noticed that the washer had an out of order sign attached to it. Before we left I saw maintenance working on the machine and the machine was in working order.

Overall, the experience was very good. Check in was fast and the receptionist was very friendly. Room was basic but very clean. Bed was comfortable and had a good night sleep. The only negative of the trip was the breakfast. Didn't expect much and having both cold and hot food options was nice. You can never go wrong with a waffle maker! However, the coffee was very distasteful and the hash browns were cold and tasted more like raw frozen potatoes. This is a minor part of the stay so it would not discourage an additional visit.

This was a convenient place to stay when visiting the Guadaloupe River area. My only complaint would be the way too firm pillows. I like when a motel provides a variety of pillow options. The breakfast was average. I did appreciate that they had the room very cool already on a very hot day.

This hotel is a good base station for a visit to Schlitterbahn or other NB sites. Signficantly cheaper than others in the area. Great emphasis on cleanliness and the staff came to our help with a problem with the TV late at night with a cheery attitude.

It was very clean & comfortable. It also was very quiet, we enjoyed our stay there!

Pictures on website were very deceiving. Space was much smaller than what it showed. A crib was requested and staff made us go down to lobby and get it because there was only one person working the hotel that night which was the lady at lobby, by the way hotel has no elevators. She then asked how many people were in room we said 4 two adults and two kids then she claimed that reservation showed for two people so she now was going to charge extra for the other two. The reason for booking such hotel was due to location and breakfast but it was so bad not even my children wanted to eat it.

the staff was congenial and very helpful. No matter where we were going they gave us easy to follow directions. the breakfast was delicious and the beds oh so comfortable!

We planned a Girls weekend of shopping and we had a great time. Room was clean, staff was very courteous and they had a great Breakfast.... We would stay here again.

1493 N I-H 35 New Braunfels TX

Best Western Inn & Suites is located within a mile (2 km) of New Braunfels Conservation Society and Museum Of Texas Handmade Furniture. This 61-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Schlitterbahn Waterpark and New Braunfels MarketPlace are also near this New Braunfels hotel.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

All 61 air-conditioned rooms feature refrigerators, coffee makers, and free local calls. Guests can enjoy free WiFi and cable TV. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests staying at Best Western Inn & Suites enjoy an outdoor pool, a spa tub, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Guest reviews for Best Western Inn & Suites

Everyone (2) Business (3) Couples (17) Family (18) Friends (4) Other (1)
5

late night stop

Everyone

Driving late at night we booked a room and check in was quick and easy. The room was very comfortable and nice and quiet.

By , from Connecticut on Nov 27, 2016

4

nice hotel in a nicer area.

Everyone

The staff was friendly and helpful. Breakfast was good. Eggs, sausage, hashbrowns and waffles available everyday with a nice assortment of pastries. My son has a food allergy and the staff was fine with us bringing our own waffle batter and bread in to use. The mattresses in our room were perfect for us. Not too firm, but has a nice pillow top feel without sinking too far in. The microwave and the fridge in the room was great. We especially like that the sink was separate from the shower/toilet. Makes it easier for multiple family members to get ready.

By on Mar 18, 2016

5

mr.jay rob

Families

Wonderful staff ,very clean rooms.. All I needed.Yes I would recommend to anyone . Great easy stay by water park..thanks staff. Nice breakfast too.

By on Jul 17, 2015

2

a little disappointed

BusinessTravelers

First time staying this area for business. I was disappointed to learn that my room was not in the main building, but was actually in the building behind the main one, with doors that opened to the outside. As a single passenger, this wasn't very comfortable or secure. I was also disappointed to learn that there was no fitness facility of any kind on site. Not good for those of us trying to steal a few minutes of a work out in between meetings. Will not stay here again.

By on Nov 16, 2014

4

jgood trip

Couples

Clean room, helpful staff, good breakfast and close to the attractions we wanted to see.

By on Oct 20, 2014

4

very surprised

Families

I needed a place to stay in New Braunfels. We were having a family getaway weekend. I selected the the king with the pull out sofa bed. I'm sure glad I did. The room was huge and very clean. It was very quite at night. I will definitely come back again. The staff was very friendly.

By on Sep 16, 2014

3

quite good

Couples

We had a king bed room, it was clean enough. The air-conditioning was very strong. Breakfast was good. Except the hair dryer in our room had a bad burning smell when I tried to use it. Luckily I brought my own just in-case. Overall, It was good experience.

By on Sep 15, 2014

4

great stay

Families

Super Value and Staff service Room is spacious and comfortable Staff is very attentive, hotel is very new. The location is convenience off the I-35 and best stay for Schlitterbahn and San Macros trip

By on Sep 8, 2014

3

casual stay

Couples

breakfast not so good. sides of pool needed cleaning hot tub water level was below jets so they sprayed water on your face.

By on Aug 29, 2014

3

weekend river trip

Couples

We stayed in a king suite, it was much nicer than the regular rooms the we have stayed in the past. Staff was nice and bed was very comfortable.

By on Jul 28, 2014