Had a great stay, staff was friendly, food was amazing, property and view is beautiful would definitely stay here again
Amazing Resort and great staff!!
Excellent for your stay. Give it a shot I enjoyed my vacation it’s my second time staying there.
The resort was great. Our butler Kirk was the man!! The food was good. The only problem was the staff most of the staff had attitudes.
Great stay even during the pandemic. Most of the food was good. Staff were friendly helpful and accommodating. Just wish more of the restaurants were open.I would return.
The property was beautiful with breathtaking views but it was extremely difficult to get the proper assistance such as room service or anything else you needed help with.
The manager was extremely nice and helpful. However, for the money we paid, we expected a little more. Room service food was very basic and limited. The Buffet was open certain hours so we missed it the entire time. We searched for food often given we were on vacation, and wanted to sleep late. The room was decent but our jet in the jacuzzi wasn’t working , and despite calling no one came to repair it. We had a butler but didn’t see him the last two days of our visit. I’d visit again, but my priority would be to visit other resorts to see what they have to offer.
The room we booked wasn't available when we arrived. There was no communication about our room not being available and when we went online to check availability upon our arrival the room was still showing available on Orbitz.com. We had to pay for a room we did not want since we were already on the property and had nowhere else to go.
DO NOT STAY HERE!! Let me start with their check in procedure. There is a very strict protocol because of COVID-19 which is a good thing but they are understaffed to handle it.It takes about twenty minutes per person I only had three couples in front of me and the wait was just over an hour. I booked the swim out room but do to a computer glitch none was available. I would have to be downgraded to a less expensive room. When I asked if they would credit me back the difference I was told they would provide a letter to give to my travel company. It took three days of me persistently going to the manager to get it.I have now been working with Orbitz for two weeks to get a refund but the hotel wont respond to calls or emails from Orbitz to confirm. Apparently they have lots of glitches while there I met two other couples that had the same experience and I see it also in other reviews The next problem is trying to book dinner reservations I was only there three nights and the only dinning available was the buffet. When I expressed my dissatisfaction to the manager about my room and restaurant options she offered to upgrade me to their Diamond Club privileges which I discovered later meant nothing more than a different spot on the beach. Next complaint is the pool trying to forget all the problems and frustrations I had with check in and management. Their choice of music played is uncensored rap music which I am a fan of but doesn't really give you that island vibe like reggae
Very nice place and pricing is soo good, great customer service & I recommend everyone stay here. Def going back in a few months, food is so good!
I've traveled all over the world, I'm from NY and have eaten great jamacian food, the food here was absolutely HORRIBLE! I've never had such bad jamacian foo or bad food in general.
It was clean and the service was excellent, need more activities
Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only places you next to Bloody Bay and within a 10-minute stroll of other popular attractions like Seven Mile Beach. This 140-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 9 restaurants.
There are ample dining options with 9 onsite restaurants, including Ocean Point Bistro, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 140 individually decorated accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer deep soaking tubs and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities.
Guests of Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only have access to a full-service spa, 2 outdoor pools, and a nightclub. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.
Had a great stay, staff was friendly, food was amazing, property and view is beautiful would definitely stay here again
Amazing Resort and great staff!!
Dear Valued Guest, Thank you for choosing Hideaway Negril for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our amazing resort and great staff. It was certainly a pleasure hosting you and we look forward to your return. Regards, Hideaway Negril Management Team
Dear Valued Guest, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time out to share your experience with us. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Hideaway Negril Management Team.
Dear Valued Guest, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time out to share your experience with us. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Hideaway Negril Management Team.
Excellent for your stay. Give it a shot I enjoyed my vacation it’s my second time staying there.
Dear Valued Guest, Thank you for choosing Hideaway Negril for your recent vacation and taking the time out to share your experience with us. It was certainly a pleasure hosting you and we look forward to welcoming you again for another memorable vacation experience. Regards, Hideaway Negril Management Team.
Dear Valued Guest, Thank you for choosing our resort for your recent vacation and taking the time out to share your experience with us. Our team values your feedback as this information helps us to improve our products and services. We hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last. Regards, Hideaway Negril Management Team.
The resort was great. Our butler Kirk was the man!! The food was good. The only problem was the staff most of the staff had attitudes.
Dear Valued Guest, Thank you for choosing Hideaway Negril for your recent vacation and taking the time out to share your experience with us. We are pleased to view your comments mentioning the hospitality of our attentive butler Kirk who contributed positively to your stay; he will be commended for his outstanding service. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Hideaway Negril Management Team
Great stay even during the pandemic. Most of the food was good. Staff were friendly helpful and accommodating. Just wish more of the restaurants were open.I would return.
Dear Valued Guest, Thank you for choosing Hideaway Negril for your recent vacation and taking the time out to share your experience with us. We appreciate your comments highlighting our delicious meals and friendly hosts. It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards, Hideaway Negril Management Team.
Dear Ashley, Thank you for choosing our resort for your recent vacation and taking the time out to share your feedback with us. We hope that you grant us another opportunity to host us again so that we can deliver an experience that will surpass your last. Regards, Hideaway Negril Management Team.
Dear Valued Guest, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time out to share your experience with us. We are delighted to view your comments highlighting the friendliness of our hosts, amazing food, beautiful property and breathtaking views. It was certainly a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Hideaway Negril Management Team.