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Recent guest reviews

This is a grand turn of the century style old hotel. And I mean 1900 by the century. Lovely grounds and located in the heart of Nassau.

Nice place to stay in town. Great location. Quiet. Large rooms. A bit dated. Lovely service. Pool area very beautiful.

A lovely old mansion rich in history but sadly lacking in modern upgrades. Décor hasn't been touched in decades. And the '5-star' restaurant was nothing special and certainly not worth the price. Obviously caters to those with expense accounts. (Our meal - for 2 with wine and one appetizer - was over $300 US. There were many items on the menu just under $100 US. seriously?)

My boyfriend and I stayed here Aug 2-9. While it's not a crummy hotel by any measurement, we were overall very disappointed with the services available given the almost $400 ($320 + fees) per night rate. First, we specifically booked a suite that was supposed to have a whirlpool bathtub; we had to request to be moved soon after arrival. Our new room had the whirlpool--it also had the most uncomfortable couch I've ever sat on at such an expensive hotel; all tv watching was from the bed. While the tv was HD, the cable package was not. This is a pet peeve of mine for any and all hotels: order HD service for HD tvs or it all looks bad. The air conditioner loudly kicked on and off all night. We finally figured out how to super cool the room and then just run the fan. Internet service was ok. They gave us a piece of paper with a bunch of codes, which we couldn't figure out until about our third day. The first time that we tried to call for room service, we discovered that the phone didn't work. We spent one evening in the lounge. The entertainment was quite nice. And though sitting there with windows opened and ceiling fans whirring we didn't notice the cigar and cigarette smoke, as soon as we retired to our room we had to strip off our stinky clothes and retire them for the remainder of our stay, too. And I should have asked, but decided to splurge on a wee bit of 21 yr scotch. When we checked out, we discovered that the charge had been $64; RIDICULOUS when a whole bottle retails for about $210-$250. Next trip we plan on staying elsewhere and perhaps splurging at the Graycliff for food and drinks on one night. Oh, one last thing: the pool is beautiful (but quite deep in the shallow end--beware) but they closed the poolside bar in mid-afternoon and there was no apparent polside beverage service. Overall, service and vitality is sorely lacking, particularly at this price range.

If you're a globetrotter and enjoy time travel, The Graycliff is the spot for you. Feels like a provate resort minus the crowds. With a rich history, beautiful grounds and pool, amazing chef and staff, this place cannot be replicated elsewhere, it is one hundred percent authentic Bahamian with a twist of fine Italianate style and finesse.

The staff at the Graycliff treated us like family.We arrived two days later then we had planned due to hurricane Sandy.They refunded us the two days that we were stuck in Philadelphia and told us how glad they were that we had made it.Once the folks at the front desk discovered we were on our honeymoon they sent a complimentary bottle of champagne to our room.They were super helpful with booking our day trips and coordinating transportation.I have never felt so appreciated as a hotel guest on any trip.I would recommend the Graycliff to anyone travelling to the bahamas.It just doesn't get any better.

Completely Five Star! We upgraded to one of their packages and was treated to cigars, rum, expensive wine, gourmet dining and a caring staff. We are planning our next visit.

I visited Nassau Bahamas on business recently. I stayed at Graycliff because of its close proximity to the venue and to downtown. The staff was very attentive and the Baillou room would be my choice of accomodation at Graycliff in the future. However, I found the airconditioning to be noisy especially in the quiet of the night. Altogether, I appreciated the very attractive, peacefull setting and antique decor of this hotel. Anna.

At first, my wife and I were taken back by the room layout and the hotel and restaurant layout and then remembered that this was a 1740's home made into a hotel, and fell in love with it and the people who take care of you there. Graycliff is adjacent to the Governor's house and a short walk from most of Nassau's shopping and historic district. It is not very handicapped accessible, nor are the streets and sidewalks around Nassau, some are and some aren't. The Paradise Island properties, across the bay are much better suited for wheel chairs, etc. than the city of Nassau. I was really pleased with the friendliness and the sincerity of the people of Nassau and The Graycliff Hotel to make your stay and experiences the best that they could. My wife and I will be talking about this vacation for a very long time.

This hotel room was spacious and comfortable. The staff were courteous and helpful. The only problem during our stay was the loss of water power on two occasions.

West Hill Street Nassau New Providence

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown Nassau, Graycliff Hotel And Restaurant is next to popular attractions like Heritage Museum of the Bahamas and National Art Gallery of the Bahamas. This 20-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a winery, and 3 restaurants.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:30 AM to 10:30 AM. There are ample dining options with 3 onsite restaurants, including Graycliff Restaurant, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Humidor Churrascaria with its garden views. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer jetted tubs, hair dryers, and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Balconies or patios, coffee makers, and free local calls are also available.


Property features

A local mainstay since 1740, Graycliff Hotel And Restaurant offers a winery, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff that can help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this boutique resort include free WiFi in public areas, a library, and a terrace.

Room options

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Presidential Suite (Graycliff)

1 King Bed | Sleeps 4

Luxury Room, 2 Double Beds

2 Double Beds | Sleeps 4

Luxury Room, 1 King Bed

1 King Bed | Sleeps 4

Guest reviews for Graycliff Hotel And Restaurant

Everyone (2) Couples (4) Business (2) Family (1) Friends (1)
5
Family

This is a grand turn of the century style old hotel. And I mean 1900 by the century. Lovely grounds and located in the heart of Nassau.

By on Sep 11, 2021

Review comment responded on Sep 11, 2021

thank you for your lovely words, we try to maintain the best of the old world charm of the hotel. We look forward to welcoming you back again soon.

4
Everyone

Nice place to stay in town. Great location. Quiet. Large rooms. A bit dated. Lovely service. Pool area very beautiful.

By on Feb 17, 2018

Review comment responded on Feb 26, 2018

Thank you for this feedback, we appreciate that you took the time to include this detail and happy to hear you enjoyed your stay. We take this detail very serious and are continuously working to upgrade our property.

2

a grand old mansion that's seen better days

Everyone

A lovely old mansion rich in history but sadly lacking in modern upgrades. Décor hasn't been touched in decades. And the '5-star' restaurant was nothing special and certainly not worth the price. Obviously caters to those with expense accounts. (Our meal - for 2 with wine and one appetizer - was over $300 US. There were many items on the menu just under $100 US. seriously?)

By , from Toronto, Canada on Mar 6, 2016

Review comment responded on Sep 13, 2016

Janet, thank you for your review a few months ago. We appreciate feedback and do share with our staff so that we can improve on areas of concern. We are glad that you recognize that rich history of the Hotel and how we have decorated the property not in a modern façade that would take away from the rich history but in an elegant fashion of rich antiques and lush fabrics to give the feeling of staying in a stately mansion. We are not sure which room you stayed in but our bathrooms have recently been upgraded and renovated. We are sorry to hear that you did not find the Graycliff Restaurant a special experience and hope that you took the time to explore the wine cellar and speak with our Sommelier to understand the quality of the wines that we serve. Again thank you for your feedback.

2

price point fail

Couples

My boyfriend and I stayed here Aug 2-9. While it's not a crummy hotel by any measurement, we were overall very disappointed with the services available given the almost $400 ($320 + fees) per night rate. First, we specifically booked a suite that was supposed to have a whirlpool bathtub; we had to request to be moved soon after arrival. Our new room had the whirlpool--it also had the most uncomfortable couch I've ever sat on at such an expensive hotel; all tv watching was from the bed. While the tv was HD, the cable package was not. This is a pet peeve of mine for any and all hotels: order HD service for HD tvs or it all looks bad. The air conditioner loudly kicked on and off all night. We finally figured out how to super cool the room and then just run the fan. Internet service was ok. They gave us a piece of paper with a bunch of codes, which we couldn't figure out until about our third day. The first time that we tried to call for room service, we discovered that the phone didn't work. We spent one evening in the lounge. The entertainment was quite nice. And though sitting there with windows opened and ceiling fans whirring we didn't notice the cigar and cigarette smoke, as soon as we retired to our room we had to strip off our stinky clothes and retire them for the remainder of our stay, too. And I should have asked, but decided to splurge on a wee bit of 21 yr scotch. When we checked out, we discovered that the charge had been $64; RIDICULOUS when a whole bottle retails for about $210-$250. Next trip we plan on staying elsewhere and perhaps splurging at the Graycliff for food and drinks on one night. Oh, one last thing: the pool is beautiful (but quite deep in the shallow end--beware) but they closed the poolside bar in mid-afternoon and there was no apparent polside beverage service. Overall, service and vitality is sorely lacking, particularly at this price range.

By on Aug 15, 2014

4

a hidden gem in downto0wn nassau

Business

If you're a globetrotter and enjoy time travel, The Graycliff is the spot for you. Feels like a provate resort minus the crowds. With a rich history, beautiful grounds and pool, amazing chef and staff, this place cannot be replicated elsewhere, it is one hundred percent authentic Bahamian with a twist of fine Italianate style and finesse.

By on May 28, 2013

5

the graycliff was the perfect honeymoon choice

Couples

The staff at the Graycliff treated us like family.We arrived two days later then we had planned due to hurricane Sandy.They refunded us the two days that we were stuck in Philadelphia and told us how glad they were that we had made it.Once the folks at the front desk discovered we were on our honeymoon they sent a complimentary bottle of champagne to our room.They were super helpful with booking our day trips and coordinating transportation.I have never felt so appreciated as a hotel guest on any trip.I would recommend the Graycliff to anyone travelling to the bahamas.It just doesn't get any better.

By on Nov 5, 2012

5

nassau, bahamas 2011

Couples

Completely Five Star! We upgraded to one of their packages and was treated to cigars, rum, expensive wine, gourmet dining and a caring staff. We are planning our next visit.

By on Oct 2, 2011

5

really charming

Business

I visited Nassau Bahamas on business recently. I stayed at Graycliff because of its close proximity to the venue and to downtown. The staff was very attentive and the Baillou room would be my choice of accomodation at Graycliff in the future. However, I found the airconditioning to be noisy especially in the quiet of the night. Altogether, I appreciated the very attractive, peacefull setting and antique decor of this hotel. Anna.

By on Mar 21, 2011

4

awe inspiring hotel, incredible service.

Couples

At first, my wife and I were taken back by the room layout and the hotel and restaurant layout and then remembered that this was a 1740's home made into a hotel, and fell in love with it and the people who take care of you there. Graycliff is adjacent to the Governor's house and a short walk from most of Nassau's shopping and historic district. It is not very handicapped accessible, nor are the streets and sidewalks around Nassau, some are and some aren't. The Paradise Island properties, across the bay are much better suited for wheel chairs, etc. than the city of Nassau. I was really pleased with the friendliness and the sincerity of the people of Nassau and The Graycliff Hotel to make your stay and experiences the best that they could. My wife and I will be talking about this vacation for a very long time.

By on Dec 30, 2010

4

a fantastic experience!

Friends

This hotel room was spacious and comfortable. The staff were courteous and helpful. The only problem during our stay was the loss of water power on two occasions.

By on Jul 23, 2010

Graycliff Hotel And Restaurant

West Hill Street, Nassau, New Providence
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