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Graycliff Hotel And Restaurant

4.0 out of 5.0

Recent guest reviews

For years Gray Cliff hass been one of my favorites places ever. I ve been recommending this place for years (i work for rccl) however today's experience makes me not to come back ever again... ever. There was a guy buy the pool that shut me down from the very first minute. His name was Jamal, and by far has been one of the ruddest guy that i ever experience in my life. To make the long story short i will just mention that after 1:40 minutes i left without food. Please contact me. barbaracubillos.f@hotmail.com.

Well .. where to start. I have written 111 reviews for Tripadvisor and I don't think I have ever been more disappointed with a property. We checked in for a two day layover on the way to Harbour Island. We chose a quirky hotel rather than the big corporate resorts. I was hoping for a bit of colonial charm. What we got was the following - I actually liked the room. Spacious and atmospheric. It did not reassure my wife to read it was haunted though! But we had no problems with spirits of that nature. - overpriced restaurant. Bagel with cream cheese, two fried eggs and toast, one bottle of water, two coffees - 52 dollars! My wife refused to eat at the hotel from that point as it was so outrageous. - inattentive staff. Practically comatose barman by the pool, others walking around with headphones on. My wife asked for a towel by the pool. We are still waiting for the towel. We actually played a game of "find the staff member" at times it was empty. That said the Reception staff were friendly and helpful, in fact very nice and no hint of other people's experiences. Worst of all, and I have never seen this at a hotel of this sort, we sat by the pool for some quiet downtime. At about 1130 tour groups started to arrive, walk around the pool and began to take photos and film the pool area and us! Are there privacy rules in the Bahamas? It turns out there is a chocolate shop on the premise and we were part of the tour ! It gets worse. For $25 cruise line passengers can also use the pool area. What we had within 20 mins was obese Americans "bombing"' the pool, ordering beers and playing Millie Cyrus on their iPhones. That is an accurate description of the scene. Not a single staff member in sight to tell them to quieten down. Rather they were busy taking their $25 fees. It is not a water park! It is an expensive hotel! The comments about the noisy piano bar are accurate as we were in the Windsor room directly above it. Sleeping pills and ear plugs essential. However the music was good! The owners of this hotel are clearly just taking the money and giving the hotel the minimal amount of attention. I can see by reading other reviews, they are immune to criticism or feedback. It is badly in need of investment. I get the charm of aged chic colonial but this is bordering on tired dilapidated. I really wanted to like this hotel, I really wanted to write a good review. I left feeling ripped off. I constantly felt I was going to be scammed, which does not make for a relaxing experience. How anyone can say this is the best hotel in the Caribbean is beyond me and this is my sixth visit to the region. I don't think I have ever wanted to leave somewhere so desperately. Nassau in general is a destination I would like to forget and again I really wanted to like it. Such a shame

I was staying at the Hilton and walked up here to have some drinks in the beautiful outside grotto like atmosphere. Great gift shop too. Lovely staff who took time to give me a tour and bartender is still a friend. I would like to stay here at some point. Visited about 3 times for drinks and to relax

This hotel is one of the best experiences that can be found in the Bahamas. It is not for everyone but only the most discerning clientele. There are not many rooms, as it is more of a boutique but the wine collection is arguably one of the most extensive outside of Europe or California.

This is the best hotel in Nassau with the best restaurant on the planet! The wine list is extensive, the service is five star, and the ambience is romantic and historic. Get the duck, you will dream about it for months and years to come!

I was booked for 4 nights but left after one night. The hotel is old and tired, It purports to be charming, but it just is not (and I have stayed in a lot of country house retreats in England). The room was full of tatty antiques and the bathroom was awful - a rusty shower curtain rail and a shower that barely dribbled - worthy of a slot on Vacation Nightmares. I had dinner at the hotel which is supposedly excellent. The food was average. I had a Caesar Salad and the Boulibaise and both were unremarkable. The only thing that was remarkable was the price - $177 including drinks (gin & soda x 3). The gardens are equally run down and unattractive. This hotel will be out of business very soon.

I selected this hotel for a two-night stay based on the write up in the Lonely Planet guidebook, which called it the top choice in downtown Nassau. I made my reservation through Booking.com which was a mistake. Instead of a paid reservation as I expected, they passed my reservation off to the Graycliff. According to the confirmation email the hotel was going to charge 30% of the price as a deposit and the remainder 7 days prior to arrival. However, nothing was charged to my credit card and at check-in I was surprised to see additional charges added to the already ridiculous price. Reception was in a side room off the porch and very hot. There was no driveway or doorman and we had to carry our bags from the street up to the porch. The receptionist acted like I should be grateful they were letting me have the privilege of staying there. Very unimpressive right from the start, and that first impression proved true the entire stay. We had the Woodes Rogers room on the 2nd floor. The room was large with a 4 post king bed, desk/chair, fridge, large screen TV, safe, wardrobe closet, ceiling fan and two sinks in the bathroom. There was a large balcony along the second floor but no individual access from the room. Our room had several problems. The A/C was incredibly noisy and it was preferable to just use the fan and put up with the heat rather than the noise at night. The toilet was clogged and required maintenance right off. The wooden blinds did not work and the lighting in the room was terrible. The shower sprayed water everywhere and flooded the floor. There were no outlets for charging electronics except in the bathroom next to the sink which is not a desirable location. At night the noise from the restaurant and piano bar was very loud and it sounded like we were actually sleeping in the bar. It continued to 11pm. The Internet was terrible. To access the Wi-Fi you needed a separate password for each devise. Once the item was disconnected their system would not show the log on page again so you could not reconnect without repeated rebooting. They were so concerned about anyone using their Internet for free they seemed to forget about actual paying guests getting access. Staying at this hotel provides absolutely no benefits. It is overpriced and uncomfortable. There is no convenience or special attention. You don't get any history or explanation or tour of the grounds or wine cellar. We learned more about the hotel just hearing tour guides as we passed groups in the hallway. The pool and grounds are nothing special and all need maintenance work. If you want to visit the chocolate factory or the cigar factory or the museum the first thing you hear is the charge is $10.75. The hotel staff are only interested in the restaurant. In the evening the restaurant and sitting room are completely full of customers. There is no room for actual hotel guests. If you are not going to eat there you are looked at like riff-raff. The hotel wants to give the impression it exudes luxury and elegance and but in fact it is quite average and way overpriced. However, reality does not matter verses reputation. The restaurant was full each night and tour buses were constantly letting groups off during the day for various tours. I might recommend a day tour just to see the hotel but I would never recommend actually staying here.

There aren't places left like this in the world - an oasis of old-world luxury in a sea of artificial, overhyped hotels and resorts. Here's the thing - you have to love and appreciate luxury to understand this place - to understand how much the owners love life's great pleasures - cigars, rum, cognacs, wines, etc. If you are a bon vivant, it's for you.

It's a nice, gentle and cosy 200 euros/night worth hotel, away from the ugly american style resorts and with nice employees. ... but the rooms are not 200 euros but 400 which is completely inconsistent with a malfunctioning bathtub, a very dark room, a breakfast that is a real swindle and a few other things that you would expect in a two stars hotel. Greycliff is like Bahamas in general, overrated...everything is worth the half you pay it...

Once that you put a a step inside the property, you feel transported to a whole different dimension, where timeless classic beauty and the finest service life together. From the uniqueness and vibrant lobby, the fabulous bar, the delicate touches all around and the fantastic artcraft of the cigar section. You feel like you just step into a different moment in time but with all the commodities of today. The service is spectacular.

West Hill Street Nassau New Providence

Hotel highlights

  • Close to Fort Fincastle
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Graycliff Hotel And Restaurant places you next to National Art Gallery of the Bahamas and Government House. This 20-room, 4-star resort welcomes guests with 2 outdoor pools, 3 restaurants, and free in-room WiFi. It's in central Nassau and also close to Fort Fincastle and Cabbage Beach.


Dining

There are multiple options for onsite dining with 3 restaurants, including Graycliff Restaurant, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Humidor Churrascaria with its garden views. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 8 AM to 10 AM.


Rooms

Graycliff Hotel And Restaurant's 20 recently renovated rooms provide balconies or patios, minibars, and free local calls. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds are dressed in Egyptian cotton sheets and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include laptop-compatible safes, ironing boards, and desks.


Property features

Renovated in 2016, Graycliff Hotel And Restaurant offers 2 outdoor pools, a fitness center, and free WiFi in public areas. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique resort include 2 meeting rooms, a terrace, and a garden.

Room options

Luxury Room

Full 2 | King 1 | Sleeps 4

Suite, 1 King Bed

King 1 | Sleeps 4

Suite (Graycliff)

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 201 reviews