Graycliff Hotel And Restaurant4.0 out of 5.0
Recent guest reviews
Very calm, relaxed atmosphere. Beautiful foliage surrounding the pool area and throughout. Delicious pizza. Very affordable pool and lunch specials are definitely great for a day visit to Nassau, especially for cruise line passengers. You can tour downtown Nassau first and experience the historic charm of Graycliff in the afternoon.
This hotel is set in a beautiful old plantation house & to walk in really takes you back. The dining rooms are just amazing. The grounds are beautiful as the paths wind through the property. Two beautiful polls (fresh water & salt water) provide a place to cool off. A place to be seen.
My husband and I traveled here in February 2017. Our room was the Pool Suite. Very charming. We decided to walk around and get a drink by the pool. Could not get anyone to help us. Finally offered to help as we were walking away. The next day as we were laying by the pool the same thing happened. I had to go ask for menus and drinks. However, there were three people from a cruise ship who were there for the day who were getting service. My husband and I were staying there yet felt invisible. We ate breakfast and dinner there also yet were never asked how our stay was or offered a tour. We saw many groups go through, again getting more attention than us. The most memorable experience was our last night there we were having a drink and listening to the piano player. When she found out we were actually staying there she came and sang to us personally. There are so many places to stay in Nassau as well as several new hotels opening. I realize they do well with their restaurant and tours but they should be stepping up their game for the customers who are choosing to stay with them. If we had been given even the slightest bit of attention we would have felt different.
Well .. where to start. I have written 111 reviews for Tripadvisor and I don't think I have ever been more disappointed with a property. We checked in for a two day layover on the way to Harbour Island. We chose a quirky hotel rather than the big corporate resorts. I was hoping for a bit of colonial charm. What we got was the following - I actually liked the room. Spacious and atmospheric. It did not reassure my wife to read it was haunted though! But we had no problems with spirits of that nature. - overpriced restaurant. Bagel with cream cheese, two fried eggs and toast, one bottle of water, two coffees - 52 dollars! My wife refused to eat at the hotel from that point as it was so outrageous. - inattentive staff. Practically comatose barman by the pool, others walking around with headphones on. My wife asked for a towel by the pool. We are still waiting for the towel. We actually played a game of "find the staff member" at times it was empty. That said the Reception staff were friendly and helpful, in fact very nice and no hint of other people's experiences. Worst of all, and I have never seen this at a hotel of this sort, we sat by the pool for some quiet downtime. At about 1130 tour groups started to arrive, walk around the pool and began to take photos and film the pool area and us! Are there privacy rules in the Bahamas? It turns out there is a chocolate shop on the premise and we were part of the tour ! It gets worse. For $25 cruise line passengers can also use the pool area. What we had within 20 mins was obese Americans "bombing"' the pool, ordering beers and playing Millie Cyrus on their iPhones. That is an accurate description of the scene. Not a single staff member in sight to tell them to quieten down. Rather they were busy taking their $25 fees. It is not a water park! It is an expensive hotel! The comments about the noisy piano bar are accurate as we were in the Windsor room directly above it. Sleeping pills and ear plugs essential. However the music was good! The owners of this hotel are clearly just taking the money and giving the hotel the minimal amount of attention. I can see by reading other reviews, they are immune to criticism or feedback. It is badly in need of investment. I get the charm of aged chic colonial but this is bordering on tired dilapidated. I really wanted to like this hotel, I really wanted to write a good review. I left feeling ripped off. I constantly felt I was going to be scammed, which does not make for a relaxing experience. How anyone can say this is the best hotel in the Caribbean is beyond me and this is my sixth visit to the region. I don't think I have ever wanted to leave somewhere so desperately. Nassau in general is a destination I would like to forget and again I really wanted to like it. Such a shame
I was staying at the Hilton and walked up here to have some drinks in the beautiful outside grotto like atmosphere. Great gift shop too. Lovely staff who took time to give me a tour and bartender is still a friend. I would like to stay here at some point. Visited about 3 times for drinks and to relax
This hotel is one of the best experiences that can be found in the Bahamas. It is not for everyone but only the most discerning clientele. There are not many rooms, as it is more of a boutique but the wine collection is arguably one of the most extensive outside of Europe or California.
This is the best hotel in Nassau with the best restaurant on the planet! The wine list is extensive, the service is five star, and the ambience is romantic and historic. Get the duck, you will dream about it for months and years to come!
I was booked for 4 nights but left after one night. The hotel is old and tired, It purports to be charming, but it just is not (and I have stayed in a lot of country house retreats in England). The room was full of tatty antiques and the bathroom was awful - a rusty shower curtain rail and a shower that barely dribbled - worthy of a slot on Vacation Nightmares. I had dinner at the hotel which is supposedly excellent. The food was average. I had a Caesar Salad and the Boulibaise and both were unremarkable. The only thing that was remarkable was the price - $177 including drinks (gin & soda x 3). The gardens are equally run down and unattractive. This hotel will be out of business very soon.
I selected this hotel for a two-night stay based on the write up in the Lonely Planet guidebook, which called it the top choice in downtown Nassau. I made my reservation through Booking.com which was a mistake. Instead of a paid reservation as I expected, they passed my reservation off to the Graycliff. According to the confirmation email the hotel was going to charge 30% of the price as a deposit and the remainder 7 days prior to arrival. However, nothing was charged to my credit card and at check-in I was surprised to see additional charges added to the already ridiculous price. Reception was in a side room off the porch and very hot. There was no driveway or doorman and we had to carry our bags from the street up to the porch. The receptionist acted like I should be grateful they were letting me have the privilege of staying there. Very unimpressive right from the start, and that first impression proved true the entire stay. We had the Woodes Rogers room on the 2nd floor. The room was large with a 4 post king bed, desk/chair, fridge, large screen TV, safe, wardrobe closet, ceiling fan and two sinks in the bathroom. There was a large balcony along the second floor but no individual access from the room. Our room had several problems. The A/C was incredibly noisy and it was preferable to just use the fan and put up with the heat rather than the noise at night. The toilet was clogged and required maintenance right off. The wooden blinds did not work and the lighting in the room was terrible. The shower sprayed water everywhere and flooded the floor. There were no outlets for charging electronics except in the bathroom next to the sink which is not a desirable location. At night the noise from the restaurant and piano bar was very loud and it sounded like we were actually sleeping in the bar. It continued to 11pm. The Internet was terrible. To access the Wi-Fi you needed a separate password for each devise. Once the item was disconnected their system would not show the log on page again so you could not reconnect without repeated rebooting. They were so concerned about anyone using their Internet for free they seemed to forget about actual paying guests getting access. Staying at this hotel provides absolutely no benefits. It is overpriced and uncomfortable. There is no convenience or special attention. You don't get any history or explanation or tour of the grounds or wine cellar. We learned more about the hotel just hearing tour guides as we passed groups in the hallway. The pool and grounds are nothing special and all need maintenance work. If you want to visit the chocolate factory or the cigar factory or the museum the first thing you hear is the charge is $10.75. The hotel staff are only interested in the restaurant. In the evening the restaurant and sitting room are completely full of customers. There is no room for actual hotel guests. If you are not going to eat there you are looked at like riff-raff. The hotel wants to give the impression it exudes luxury and elegance and but in fact it is quite average and way overpriced. However, reality does not matter verses reputation. The restaurant was full each night and tour buses were constantly letting groups off during the day for various tours. I might recommend a day tour just to see the hotel but I would never recommend actually staying here.
There aren't places left like this in the world - an oasis of old-world luxury in a sea of artificial, overhyped hotels and resorts. Here's the thing - you have to love and appreciate luxury to understand this place - to understand how much the owners love life's great pleasures - cigars, rum, cognacs, wines, etc. If you are a bon vivant, it's for you.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 204 reviews