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The Capitol Hotel, an Ascend Hotel Collection Member

3.0 out of 5.0

The Capitol Hotel, an Ascend Hotel Collection Member

3.0 out of 5.0

Recent guest reviews

Older building and very small evelator but rooms and bed comfortable.

Room decor was shabby. The carpet had holes in it. Musty odor.

Ray greeted us so warmly and truly wanted our stay be good fun. Steph in the lounge was darling! The breakfast staff especially Vanessa were so helpful ! Thank you !!

The location and staff outweigh the poor excuse for breakfast. Soggy everything, bacon the pig was still looking for, blech. And, I have never ever written a comment before. I do also have to commend your photographer that did the pictures for promotional purpose. Absolutely put your best foot, and then some, forward!

Hotel and room was clean and comfortable. Check in was fast and easy. Staff was very friendly and helpful. Owen gave great customer servive.

We were in Nashville for one night only to attend a show at the Ryman (less than a 10 minute walk away!). Located close to the action, but, not, in the middle of, this hotel was the bomb. The staff was very friendly during our coming and goings (which were a few in the brief stay). The room was a nice size with a super comfortable King-sized bed. Yes, the hotel is a bit on the older side (one slow elevator to service the 5 flights) and we did have to enter from outdoors, but, the balcony is covered and shielded from the weather. Best to valet park you car and not worry about it. Walk, taxi, Lyft to places nearby. It's that easy. Would love to return with a few of our friends next. time.

Spent three nights at the hotel. Could walk to downtown. Staff was very helpful. Breakfast was very good.However, It was very loud. Had a hard time sleeping at night. Loud bangs, construction during the day and a train the rolled thru quite often. Definitely one of the more economical choices for downtown but you have to take the good with the bad.

Place in downtown but very noise you can't sleep at all

If you're looking for a hotel that's close enough to Broadway without paying $400/night, listening to people screaming and partying until 3 am, or just want to be close enough but not too close to the action, this is a good choice. It's 100% a no-frills, place-to-rest-your-head at night kind of hotel. It's clean, but not very updated. All the staff are friendly and helpful. It's a motel-style outdoor access to your room and the elevator is very slow - use the stairs if you're up for the challenge! The other reviews are correct - for free, the breakfast is great. The coffee is delicious. The bartenders are chatty and welcoming and there are extra snacks for purchase in the lobby. It's not a 5-star hotel for a reason - you won't get anything extra other than a safe, clean room. If your focus is on budget more than amenities, choose the Capitol and walk the 3-4 blocks to Broadway (or the River, or the War museums, capital, Country Music Hall of Fame, Ryman, etc) and enjoy Nashville outside of your room.

We chose this hotel based on price and location. Lots of downtown hotels will run you over $300 per night so this is a great price for a hotel that's within walking distance of Broadway. I was very pleased with the cleanliness of the room and the comfort of the bed. BUT, it's not easy getting a good night's sleep as it can be pretty noisy, especially on weekends when other guests are stumbling in at 2am after a night on the town. The hotel is actually a cross between a motel and a hotel as far as the property setup goes. There's a lobby and an elevator like a hotel, but once you get to your floor the room entrances are outside. Anyone who's walking the outdoor "hallway" can easily be heard (stomping feet, voices, slamming doors, etc.) inside the rooms. Being a somewhat light sleeper, this really isn't the place for me. If you're on a budget but still want a short 15-minute walk to the honky tonks, and you're either a heavy sleeper or you can sleep with earplugs, then this is a pretty good option. The staff was very friendly. We went once for the free breakfast and options that day included sausage, bacon, eggs, pancakes, waffles, and several cold items such as bagels and muffins. It was OK but the southern style breakfasts in Nashville restaurants are worth going out and paying for. I did not have a car so I can't comment on parking. Uber/Lyft was there within 2-3 minutes every time we needed a ride, and rides around town were all under $10.

All the employees were extremely friendly and helpful. They made us feel at home.

Everything was wonderful, ice machine and bending on alternating floors. Bathroom had a weird set up with the toilet close to the shower. Was a bug in our bed the last night but we aren't sure if we brought it in with us or is it was the hotel's problem.

If you're looking for first class amenities then this isn't the place for you. But, if you're looking for a place to rest at night while you spend your days out on the town, this is perfect. The staff is welcoming and kind. Many Nashville attractions are within walking distance, including the farmers market, Capitol building, bicentennial park, Broadway, the Cumberland river, and Tennessee state museum, Johnny cash museum, Bridgestone, hall of fame, etc. Again, this is not high class but it's clean, affordable, and close, with friendly staff. We don't spend a lot of time in our room so average is a-ok for us. Make sure to visit Charles at the downstairs bar, great conversation and some of the cheapest prices in town. Oh and the breakfast is decent, too!

Hotel staff was very friendly. Valet guys were very quick and helpful. Walk to downtown was about 10 minutes, very convenient! Only complaint I had for this hotel was that the breakfast is horrible. The eggs are square pre-packaged and heated up in the microwave. The sausages tasted fake. We tried it twice and 3rd day went put to breakfast down the street

Great service and convenient location. Nice breakfast. Cons are slow elevator and additional parking fee.

This hotel is a re-hab of an older property that now looks a bit more modern, less like its old "motel" days. The rooms are open to exterior hallways with windows and drapes facing the halls (think: motel) but it's a pleasant property. The staff is courteous, the rooms are clean and they've got a free, simple breakfast buffet.

We were a little disappointed in the facility and some of the staff. As is typical today, some of the front desk staff seemed more interested in their personal cell phone conversations than the did in their guest. The room was small for a King bed. The decor was dated and the room smelled. The drapes were not fashioned in a way to keep out the light, so the security light outside our window lit the room up at night. For $290/night, I expect something that doesn't remind me of a Motel 6. I needed to print some tickets to a show at the Ryman. I asked the woman at the front desk if they had a computer I could use to print my tickets. Without hanging up from her cell call, she said there was one right around the corner. I went to the computer and brought up the tickets and hit print, but it couldn't find a printer. I had to go back to the desk and once again interrupt her cell call. She said that computer didn't have a printer and I would have to use the one on the other side of the wall. That computer wasn't connected to the WiFi. I went back for a third time and she put her call on hold to come help. Unfortunately, she had not idea how to connect. She did track down a lovely lady named Roxanne, who was able to assist me. My first ticket printed out, but the printer ran out of paper, so I tracked down Roxanne, who was again, very helpful. Thankfully, we were only at the hotel for one night. The complimentary breakfast the day was decent, with eggs, bacon & sausage.

Hotel is old but has had some renovations. My ceiling leaked in my room and there was a problem with my smoke detector one night. Problems were addressed. Also found hair in my shower but the staff addressed this as well. Not an awful hotel but I will probably not stay again

711 Union Street Nashville TN

Hotel highlights

  • Walking distance to Tennessee State Capitol and Nashville Broadway
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown Nashville, The Capitol Hotel, an Ascend Hotel Collection Member is within a 5-minute walk of Tennessee State Capitol and within 15 minutes of other popular attractions like Ryman Auditorium. This 100-room, 3-star hotel has free breakfast, free in-room WiFi, and a fitness center.


Dining

Start your day off right with a free hot/cold buffet breakfast, served each morning from 6 AM to 10 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with satellite channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free local calls.


Property features

The Capitol Hotel, an Ascend Hotel Collection Member features a fitness center, free WiFi in public areas, and coffee in a common area. Valet parking is available for USD 18.00 per day, and there's also limo/town car service. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a gift shop.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for The Capitol Hotel, an Ascend Hotel Collection Member

Everyone (38) Couples (3) Students (1) Friends (1)
4
Everyone

By on Jun 3, 2019

Review comment responded on Jun 3, 2019

Thank you for your terrific rating of The Capitol Hotel Downtown Nashville. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. General Manager

3
Everyone

Older building and very small evelator but rooms and bed comfortable.

By on Dec 30, 2018

Review comment responded on Dec 31, 2018

Thank you for being our guest. We are happy overall you had an enjoyable experience with us and liked your comfortable accommodations. However, we are sorry for any inconveniences you had. Your feedback will surely be shared with the appropriate individuals in our organization. We hope to welcome you back soon. General Manager

2
Everyone

Room decor was shabby. The carpet had holes in it. Musty odor.

By on Dec 4, 2018

Review comment responded on Dec 9, 2018

Dear Guest, Thank you for writing a review. We are sorry for your disappointment in the condition of your room. We will share your comments with our team as we plan for future upgrades. It was a pleasure serving you, and we hope you will join us for a better experience in the future. General Manager

4
Everyone

By on Nov 6, 2018

Review comment responded on Nov 7, 2018

Many thanks for posting your gracious rating about The Capitol Hotel Downtown Nashville. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. General Manager

4
Everyone

Ray greeted us so warmly and truly wanted our stay be good fun. Steph in the lounge was darling! The breakfast staff especially Vanessa were so helpful ! Thank you !!

By , from Minnesota on Jul 28, 2018

Review comment responded on Jul 29, 2018

Diane, we are happy knowing our staff took such terrific care of you while you were our guest at The Capitol Hotel Downtown Nashville. It makes our day to read such wonderful compliments, and we thank you for sharing that you were warmly welcomed and your requests were handled promptly and efficiently. Ray, Steph, and Vanessa as well as rest of the team, will be pleased to hear your comments. We look forward to welcoming you back soon. General Manager

3
Everyone

The location and staff outweigh the poor excuse for breakfast. Soggy everything, bacon the pig was still looking for, blech. And, I have never ever written a comment before. I do also have to commend your photographer that did the pictures for promotional purpose. Absolutely put your best foot, and then some, forward!

By on Jun 7, 2018

Review comment responded on Jun 18, 2018

Thank you for providing your feedback.... I am sorry that we did not meet your expectations.

5

friendly staff

Everyone

Hotel and room was clean and comfortable. Check in was fast and easy. Staff was very friendly and helpful. Owen gave great customer servive.

By on Apr 14, 2018

Review comment responded on Apr 15, 2018

Helen, thanks so much for your stay and for your feedback. We are thrilled to read that our staff at The Capitol Hotel Downtown Nashville made your stay so enjoyable. We believe we have the best team in town, and we can assure you they work hard every day to deliver outstanding service. We will be sure to share your compliments with them! We look forward to seeing you again soon! General Manager

5

brief stay in convenient, nice hotel

Couples

We were in Nashville for one night only to attend a show at the Ryman (less than a 10 minute walk away!). Located close to the action, but, not, in the middle of, this hotel was the bomb. The staff was very friendly during our coming and goings (which were a few in the brief stay). The room was a nice size with a super comfortable King-sized bed. Yes, the hotel is a bit on the older side (one slow elevator to service the 5 flights) and we did have to enter from outdoors, but, the balcony is covered and shielded from the weather. Best to valet park you car and not worry about it. Walk, taxi, Lyft to places nearby. It's that easy. Would love to return with a few of our friends next. time.

By , from Atlanta, GA on Feb 10, 2018

Review comment responded on Feb 11, 2018

Nicki, thank you for choosing The Capitol Hotel Downtown Nashville for your accommodations. We take great pride in providing clean, comfortable rooms along with exceptional service, and we are so glad to read this was your experience. We will be sure to share your compliments with our entire team. We appreciate your business and hope to see you again soon! General Manager

3

good downtown location but very load

Everyone

Spent three nights at the hotel. Could walk to downtown. Staff was very helpful. Breakfast was very good.However, It was very loud. Had a hard time sleeping at night. Loud bangs, construction during the day and a train the rolled thru quite often. Definitely one of the more economical choices for downtown but you have to take the good with the bad.

By on Feb 4, 2018

Review comment responded on Feb 5, 2018

Eric, thank for your stay and for your feedback. We're happy to see that you enjoyed our clean, spacious rooms, friendly staff, and newly renovated boutique facilities; however, please accept our apologies for the disturbance you experienced. Feedback such as yours helps us as we improve. We appreciate your business and hope you will come back again soon. General Manager

2
Everyone

Place in downtown but very noise you can't sleep at all

By on Feb 3, 2018

Review comment responded on Feb 4, 2018

Thank you for providing your feedback. Please accept our apologies for the noise you experienced during your stay. We do hope that other aspects of your stay were acceptable and that you will choose to stay with us again in the future. Best Regards,

The Capitol Hotel, an Ascend Hotel Collection Member

711 Union Street, Nashville, TN 37219
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.