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Comfort Inn & Suites

2.5 out of 5.0

Recent guest reviews

Our first room had a filthy AC/heat unit that appeared as if it hadn't been cleaned in a very long time. The front desk manager had maintenance, clean it but it was still throwing off a terrible odor. The next morning we asked to be moved and the staff was very accommodating, including the head of housekeeping. The hotel does not have an easy way in or out. We booked through Orbitz and got a great rate that was non-refundable. Overall, it was a good bargain, turned out ok, even if it started out badly. Like I said, the staff was great.

When I stepped into my room, the room smelled like sweat and pee. There was mold in air conditioner, and bathroom was dirty and stinky. And etc....... I got 5 days but could not stay more than one night so left there next morning. It was just awful experience for me

Hotel is easily accessible to enjoy Nashville. The breakfast buffet was excellent and the breakfast staff was super friendly

remodeling they were to get new carpet today witch is May 2nd. then they will be getting new furniture. there breakfasts is really good its a hot breakfast not muffins and cereal. one day we had eggs, bacon and biscuits. next day was sausage gravy and biscuits.

The room was fine, the service was good. The location wasn't all that great but convenient. It was a fair experience and definitely ok to stop in at if you need to spend a night or two. I would not suggest it for much longer.

Hotel was really disappointing. Very ratty and not clean. Beds awful.

We travel to Nashville about once a year to visit family. We have been staying at this hotel for our last two trips. The name has changed but the rooms are still comfortable and the location ideal. The renovations are coming along great.

As other reviews state, the staff is excellent. Check-in was problem-free and the room was on the first floor which avoided stairs and minimized effort to get heavy suitcases to and from the car. Pam, the host on duty, was gracious and friendly. The included breakfast was hot and offered several choices of typical southern dishes. The room was clean and everything worked. I suggest providing a rubber mat for the bathtub because it is slippery when taking a shower and there are no grab bars to assist entering and exiting. Hot water was plentiful and pressure was good. The building likely dates from the 1960s, but there are clear signs of ongoing renovation to keep up appearances and functionality. The carpet, however, has not been replaced and urgently needs to be upgraded. A tear in the carpet in our room was patched with silver duct tape. Even though the carpet throughout the public spaces was dark and dingy looking, there were no noticeable evil smells that are normally associated with moldy-looking carpet. The motel is reasonably close to the airport (about 5 miles), but farther south from Nashville than other properties and is a bit of a nuisance to get to. It's located on a frontage road adjacent to highway 24. The signage is vague and the access riad is not well indicated. It's easy to miss it and go quite some distance out of the way to get back on track, Fortunately, we arrived during daylight hours when it was confusing enough. At night, it would have been much, much harder to find. All in all, this is an okay place if you need to stop for the night on the way to somewhere else.

The hotel was very hard to locate. Hotel sign was broken out which left a poor impression. Hard to find location. The hotel staff was friendly but the room was not vacuumed thoroughly and a previous guest's dirty forks and spoons were left in a desk drawer. Carpeting needed cleaned in common areas and stairs. Breakfast was good for hotel breakfasts. Coffee not so good.

Nice hotel, great breakfast, nice pool and fitness room.

I need to say that I specifically looked for and booked the hotel for Carlson Inns and Suites. When we finally arrived, the hotel said Econolodge. When we called to make sure that we had the right place, the phone was answered Econolodge. It felt a little bait and switch-y. So, the Antioch Econolodge was perfect for us. They are working to improve it so that it can become a Carlson Inn and Suites rather than Econolodge. It is right on the highway, so it was very convenient to the Zoo, Opryland, and Downtown. We were on the back, so the highway noise wasn't noticable. The staff was all very helpful and nice and in a rather odd switch, the evening staff seems to be more knowledgable than the day staff. The room was clean and had everything we needed. The internet didn't work for the first 3 days we were there and so that was an inconvenience as we needed to print tickets. The pool was large and clean with lots of chlorine and windows with a nice hot tub. The only vending machines were soda. There is a Steak n Shake and an IHOP nearby, but if you want to stay in order pizza from Fox's Pizza Den. They have coupons at the hotel and deliver and it is really good pizza! We really enjoyed our stay here in Nashville and hopefully, next time, it really will be a Carlson Inn and Suites.

The staff was amazing and always helpful and very kind. We were in town for a convention that was downtown and the location was about a 10 to 15 minute drive that was not bad.They were still in the process of renovating some of the rooms so the carpet through out still needed to be replaced and that is understandable. I will stay there again next year as our convention is in Nashville again.once again the staff was the best and very helpful and polite.

A former Country Inn and Suites transitioning to an Econo Lodge - only complaint is the frigid indoor pool. Good breakfast, clean rooms, very quiet, great staff all the way around! 15 - 20 minute drive to downtown Nashville, overall a very good deal. 2 year old grandson loved running the halls lol.

This was a solid option, but by no means a three star. Also, it's now an Econo Lodge as of April. Don't be confused.

We booked for country inn and suites and arrived and had been changed to an Econo lodge. Not what was expected. Bathroom light was completely out by morning. Didn't bother changing rooms because we needed to get ready and check out. Room also had an unpleasant odor.

Good experience close to downtown and room was clean and nice and breakfast was great.

I selected this hotel as out stopover point on a trip to Florida. We have stayed at several Country Inns in the past and we like the fact that they are predictably similar in amenities and layout. The room was clean, tidy and quiet. We took adantage of the free breakfast in the morning which is always a hit with the boys. We also put in some serious pool time- another welcome perk. Overall, this is a great value. We are already booked again (both out and back) for our next Florida trip in 2015.

Very bad cleaning lady she left things behind in our room and it was not very plesant

Since I booked at the last minute and did not know the chain, my expectations were low, but was pleasantly surprised at every turn. Quick check in, clean and roomy accommodations, quiet. Dining hall was large and separate from reception, with more than average breakfast selections. Coffee station in lobby with cookies! Will use them again.

Guy at the counter was great! Once he heard I was trying to watch the football game, he quickly changed my room to one with a flat screen TV. The lobby smells good when you walk in, the beds and pillows are comfortable, and the shower looked nice, although the water pressure wasn't all that great. The breakfast was exactly what I usually eat (bagels with greek yogurt and coffee). Overall I only payed $61 for the room and thought it was one of the best values I've ever had on a hotel.

400 Collins Park Drive Antioch TN

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a leisurely stroll of Global Mall at the Crossings, Comfort Inn & Suites is within a 15-minute drive of Country Music Hall of Fame and Museum. This hotel has 97 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. Nashboro Golf Club is also close to this Antioch hotel.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All of Comfort Inn & Suites's 97 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and satellite TV. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At Comfort Inn & Suites, guests enjoy features like an indoor pool, a fitness center, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 2

Suite, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Comfort Inn & Suites

Everyone (4) Couples (30) Business (7) Family (38) Friends (5) Other (11)
3

ok hotel with great staff

Everyone

Our first room had a filthy AC/heat unit that appeared as if it hadn't been cleaned in a very long time. The front desk manager had maintenance, clean it but it was still throwing off a terrible odor. The next morning we asked to be moved and the staff was very accommodating, including the head of housekeeping. The hotel does not have an easy way in or out. We booked through Orbitz and got a great rate that was non-refundable. Overall, it was a good bargain, turned out ok, even if it started out badly. Like I said, the staff was great.

By , from Pittsburgh on Nov 24, 2017

Review comment responded on Nov 28, 2017

Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses so thank you for the comments regarding our AC but we are glad our staff and housekeeping we able to be so accomodating. We hope you will return to see how we are continuously improving in an effort to impress our valued guests.

1

awful

Everyone

When I stepped into my room, the room smelled like sweat and pee. There was mold in air conditioner, and bathroom was dirty and stinky. And etc....... I got 5 days but could not stay more than one night so left there next morning. It was just awful experience for me

By on Oct 27, 2017

Review comment responded on Oct 29, 2017

Know that your voice is of tremendous importance to us and we value your comments about our air conditioner and room. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

5

great breakfast

Everyone

Hotel is easily accessible to enjoy Nashville. The breakfast buffet was excellent and the breakfast staff was super friendly

By on Aug 23, 2017

Review comment responded on Aug 28, 2017

We are glad that you found our accommodations to be comfortable and our service to be so satisfactory.It is so rewarding to hear that we were able to provide a comfortable and convenient experience.Thak you for your five star rating,we look forward to serving you again.

4

nice

Everyone

remodeling they were to get new carpet today witch is May 2nd. then they will be getting new furniture. there breakfasts is really good its a hot breakfast not muffins and cereal. one day we had eggs, bacon and biscuits. next day was sausage gravy and biscuits.

By on May 3, 2016

Review comment responded on May 15, 2016

Dear guest, We thank you for taking the time to share with us your comment. I apologize for the inconvenience due to the ongoing improvements during your stay. We are working on further improving the quality of our services and accommodation to serve you better.

3

adequate

Families

The room was fine, the service was good. The location wasn't all that great but convenient. It was a fair experience and definitely ok to stop in at if you need to spend a night or two. I would not suggest it for much longer.

By on Nov 7, 2015

4

flight / car rental good

Families

Hotel was really disappointing. Very ratty and not clean. Beds awful.

By on Oct 29, 2015

4

annual visit

Couples

We travel to Nashville about once a year to visit family. We have been staying at this hotel for our last two trips. The name has changed but the rooms are still comfortable and the location ideal. The renovations are coming along great.

By on Oct 22, 2015

3

doing their best with an older property

Couples

As other reviews state, the staff is excellent. Check-in was problem-free and the room was on the first floor which avoided stairs and minimized effort to get heavy suitcases to and from the car. Pam, the host on duty, was gracious and friendly. The included breakfast was hot and offered several choices of typical southern dishes. The room was clean and everything worked. I suggest providing a rubber mat for the bathtub because it is slippery when taking a shower and there are no grab bars to assist entering and exiting. Hot water was plentiful and pressure was good. The building likely dates from the 1960s, but there are clear signs of ongoing renovation to keep up appearances and functionality. The carpet, however, has not been replaced and urgently needs to be upgraded. A tear in the carpet in our room was patched with silver duct tape. Even though the carpet throughout the public spaces was dark and dingy looking, there were no noticeable evil smells that are normally associated with moldy-looking carpet. The motel is reasonably close to the airport (about 5 miles), but farther south from Nashville than other properties and is a bit of a nuisance to get to. It's located on a frontage road adjacent to highway 24. The signage is vague and the access riad is not well indicated. It's easy to miss it and go quite some distance out of the way to get back on track, Fortunately, we arrived during daylight hours when it was confusing enough. At night, it would have been much, much harder to find. All in all, this is an okay place if you need to stop for the night on the way to somewhere else.

By on Oct 11, 2015

3

nashville trip

Couples

The hotel was very hard to locate. Hotel sign was broken out which left a poor impression. Hard to find location. The hotel staff was friendly but the room was not vacuumed thoroughly and a previous guest's dirty forks and spoons were left in a desk drawer. Carpeting needed cleaned in common areas and stairs. Breakfast was good for hotel breakfasts. Coffee not so good.

By on Sep 9, 2015

5

trip with brother.

Families

Nice hotel, great breakfast, nice pool and fitness room.

By on Aug 31, 2015