Palazzo Firenze

4.0 star property
Hotel with free breakfast, 8-minute walk to Spaccanapoli
VIP Access

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Photo gallery for Palazzo Firenze

Terrace/patio
1 bedroom, minibar, in-room safe, soundproofing
Front of property
Front of property
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping

Explore the area

View in a map
16 Via Firenze, Naples, NA, 80134
  • Place, Molo Beverello Port
    ‪3 min drive‬
  • Place, Port of Naples
    ‪3 min drive‬
  • Place, Via Toledo
    ‪3 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Classic Double Room

8.6 out of 10
Excellent
(22 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

Quadruple Room

  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

Suite

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Classic Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Naples

Located in Naples City Centre within a short walk of Spaccanapoli, Palazzo Firenze is within a mile (2 km) of other popular sights such as Naples National Archaeological Museum. This 40-room, 4-star hotel has free breakfast and a restaurant, along with free in-room WiFi.

What's nearby

  • Spaccanapoli - 7 min walk - 0.4 miles
  • Naples Underground - 15 min walk - 0.8 miles
  • Molo Beverello Port - 3 min drive - 1.6 miles
  • Port of Naples - 3 min drive - 1.2 miles
  • Via Toledo - 3 min drive - 1.6 miles

Getting around

  • Piazza Garibaldi Station - 2 min walk
  • Naples (INP-Naples Central Rail Station) - 4 min walk
  • Naples Intl. Airport (NAP) - 59 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Caffe' Mexico - ‬4 min walk
  • ‪Cuori di Sfogliatella - ‬4 min walk
  • ‪Pizzeria Scugnizzo - ‬3 min walk
  • ‪Aldente - ‬4 min walk

About this property

Palazzo Firenze

Hotel with free breakfast, 8-minute walk to Spaccanapoli
At Palazzo Firenze, guests have access to free WiFi in public areas, a seasonal outdoor pool, and a terrace. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. This hotel also has laundry facilities.
Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bidets. Other standard amenities include minibars and safes.
Recreational amenities at the hotel include a seasonal outdoor pool.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: EUR 30 per day (4921 ft away)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number IT063049C2WYLNFBCC

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Upon check-in, all guests, including children, must be present to show their passport or government-issued photo ID.
  • Due to national regulations, cash transactions can't exceed EUR 5000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June 01 to September 30.
  • Registered guests are the only ones allowed in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Frequently asked questions

Is a free cancellation option available at Palazzo Firenze?

Palazzo Firenze offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to see around Palazzo Firenze?

This hotel is situated in Naples City Centre, just steps from Piazza Giuseppe Garibaldi, and within a 10-minute walk of Spaccanapoli and Corso Umberto I. You'll also find Port of Naples and Naples National Archaeological Museum within a short drive.

Is parking available on site at Palazzo Firenze?

No, there isn't parking at this hotel.

Does Palazzo Firenze include a casino on the premises?

No, Palazzo Firenze doesn't have a casino.

Will I find an indoor pool at Palazzo Firenze?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from June 01 until September 30.

What will couples enjoy most about a stay at Palazzo Firenze?

Couples staying at this hotel will appreciate amenities like a minibar and a separate bath and shower as well as a bar.

Are there hot tubs at Palazzo Firenze?

No, this hotel doesn't have a spa tub.

Does Palazzo Firenze have a restaurant with a breakfast menu?

Yes, Palazzo Firenze serves free buffet breakfast at Palazzo Firenze each morning.

Will Palazzo Firenze allow pets to stay for free?

No, pets aren't allowed at Palazzo Firenze.

Are there connecting rooms at Palazzo Firenze?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Palazzo Firenze?

The closest major airport to Palazzo Firenze is Naples Intl. Airport (NAP), which is 5 mi away (59 minutes by car).

Can I book a room with a balcony at Palazzo Firenze?

No, there aren't any guestrooms with balconies at Palazzo Firenze.

Reviews

Palazzo Firenze Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 272 out of 517 reviews
Rating 8 - Good. 164 out of 517 reviews
Rating 6 - Okay. 44 out of 517 reviews
Rating 4 - Poor. 18 out of 517 reviews
Rating 2 - Terrible. 19 out of 517 reviews

Reviews

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 3 nights in Aug 2025

6/10 Okay

Emma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but not a great area, especially at night. Room was clean and comfortable, communal areas all good. Only blight was the incredibly rude bar man at the pool bar when getting an expensive gin and tonic. Don’t bother going to that bar!
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good and pool is nice. The shower wasn't the best but the room was clean and comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Emily

Traveled with family
Liked: Staff & service
Staff were friendly and room was pretty clean. The rooftop pool and lounge area were nice. WiFi was spotty and AC was intermittent. Noise from the street was loud and constant. Breakfast was okay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Norinn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place with great staff. Nice room size and very clean. Breakfast was very good and stable. 5-7 min walking distance of the central train station and Metro. 15-20 min by bus from the airport. Very convenient. About 15 min walk from touristic areas... The area is very so so unfortunately. Would not recommend to elders (+60-yr old). But overall, it's still safe if you don't attract attention like anywhere else in Napoli :)
Stayed 9 nights in Jul 2025

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Great hospitality, clean room, really nice balcony. Roof top bar was also great. Price was also great. Would recommend for anyone traveling to Rome.
Stayed 2 nights in May 2025

8/10 Good

Roger, Young Harris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel, with a nice small pool area on the rooftop. The rooms, including the bathroom, had ample space. The staff was helpful and professional. The air conditioning was not working as effectively as expected, although the outside temperature was very hot. Our traveling companions were completely without air conditioning the first night, however it was fixed the 2nd night.
Stayed 2 nights in Jun 2025

4/10 Poor

fernando

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place has a lot of homeless, unsafe to walk at night.
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location. Clean modern comfortable. Great breakfast nice pool area
Stayed 3 nights in Jun 2025

10/10 Excellent

Vincenzo

Traveled with group
Liked: Amenities
Very good stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Tayo

Disliked: Staff & service, property conditions & facilities, room comfort
Couldn’t sleep over multiple nights thanks to noise from the busy street. Bed was also smaller than advertised
Stayed 2 nights in Jun 2025

8/10 Good

Maxwell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The actual hotel was very nice, the staff was very nice, the breakfast was decent if it’s included in your rate, I wouldn’t pay extra for it. What was annoying was having to turn in your room key (and the room safe key) when you leave the hotel, so you have to wait in line coming and going every time. The room safe was teeny tiny about a 6” cube, so couldn’t fit in our ipads or anything of that size. Finally, the area is not great. Homeless sleeping nearby, immigrants selling what looks like flea market items nightly. One night when we were coming home from Toledo we asked a military officer about the metro, which was shut down for some reason. He told us that we should take the bus and not go on foot. We wondered if it was because it was too far or not safe. There was only one night where my wife felt unsafe walking in the neighborhood but we were usually back before 10 pm.
Stayed 8 nights in May 2025

2/10 Terrible

Rodrigo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El segundo día de la estancia NO SE HIZO EL SERVICIO DE LIMPIEZA DE LA HABITACIÓN... a pesar de haber puesto el letrero de "Favor de hacer el cuarto". Cuando llegamos en la noche vemos que NO ESTÁ HECHO, bajo a recepción y el Night Manager se desentiende... dice que "ese NO es su problema, que al día siguiente lo harán"... pero no me da ninguna razón ni solución para la falta de servicio por el que pagué por adelantado y que NO RECIBIMOS. Al día siguiente hablé con el supuesto Gerente Fran.cesco, fue inutil, falto de tacto y sin discurrir ninguna solución para COMPENSAR el servicio no entregado. Demandé el reembolso del valor de ese día (noche) en el cual yo no recibí el servicio por el que pagué, y el Gerente Fran.cesco prometió hablar con Expedia (Hoteles.com) desde entonces para resolverlo y hoy que hice el check-out me dijo que no había hecho nada ni hablado con nadie, ni resuelto nada... así que por este medio me dirijo a Hoteles.com y le solicito la DEVOLUCIÓN del valor de una noche del hospedaje ya que NO RECIBÍ EL SERVICIO COMPLETO POR EL QUE PAGUÉ. Además, es una pena absoluta ver que hoteles.com NO SE ASEGURA de revisar los hoteles y las zonas donde están éstos ya que este palazzo firenze está en una de las peores zonas de Nápoles, rodeado de bandas delictivas y de grupos mafiosos vendedores de droga y artículos falsificados!! Hoteles.com no debería siquiera tener a este tipo de hoteles en su lista de ofrecimientos para nosotros los clientes, es una vergüenza!
Stayed 7 nights in May 2025

8/10 Good

Beverley

Traveled with family
Liked: Cleanliness, amenities
While we struggled with unlocking the door every night I can say that we had the best Sleeps ever
Stayed 3 nights in May 2025

10/10 Excellent

Kayce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Wai Hung

Stayed 3 nights in May 2025

10/10 Excellent

Ole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid experience

Our stay was a very good experience, Nice hotel, with a very fine breakfast and a very kind staff. That means all staff.
Stayed 3 nights in May 2025

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff including the rooftop bartener we so friendly and helpful. I was able to easily walk to the hotel from the train station when I arrived. When leaving, they arranged for a taxi to the airport which I paid for at the hotel. The taxi arrived in minutes. The other 5 hotels we stayed at along the coast did not have a elevator and my son had to carry the luggage up and down the stairs. It was great to have an elevator!
Stayed 1 night in May 2025

2/10 Terrible

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third stay here. First class hotel perfectly located 2 minutes from Railway Station and Airport Shuttle bus; an oasis in a poor but safe area but only 5 minutes walk from Old Town. Excellent hotel in every respect.
Stayed 3 nights in May 2025

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is ok. And The personal was so friendly
Stayed 4 nights in May 2025

10/10 Excellent

Susan, Oakland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good not far from the train station
Stayed 2 nights in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property, clean. Good position and great staff. Would have liked tea and coffee in the rooms. But apart from that a fabulous stay.
Stayed 4 nights in Apr 2025

4/10 Poor

Eila

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel in challenging environment

The neighborhood was scary, restless and noisy. The traffic was running all over the night, people were noisy talking or having sex. Hotel was clean and nice, friendly staff. In room is only one chair, on the wall is only one hook for towels. Breakfast was good.
Stayed 2 nights in Apr 2025

8/10 Good

Kathleen, Toronto

Traveled with family
Liked: Cleanliness, staff & service
Lovely
Stayed 1 night in Apr 2025