Friendly and helpful
Great location
Location is prime and the staff are very kind and helpful. The breakfast is sublime and fresh with amazing wait staff. Still has its 1908 charm but captures the needs for the era of 2019.
The location was great - right on the Bay of Naples with a lovely view. I thought the decor was mediocre in the rooms, and the general feeling was of a expensive chain hotel with not much personality.
The location was incredible...right on the water, allowing us to wake up with a beautiful sunrise. Tons of dining options within walking distance, and also close enough to the port to walk to our booked day trip.
Nice location and hotel. Nice staff. Has history and charm.
Beautiful hotel with an aged European style perfect for an Italian vacay. On the water so there are a lot of beautiful views. Street below was very noisy with garbage collectors at 5 am! Ask for a room away from the alley.
Nice hotel. Great location. Lots of near by restaurants and safe area to walk around.
Hotel is ok little old and if it’s for one or two night it’s ok
Good location - that's it. Superior Rooms showing a harbor view on this website in fact look at an interior courtyard. No one to greet you on arrival. Chairs in room were stained. Not enough electrical outlets.
We were greeted warmly, and they held our bags until our rooms were ready, since we arrived early. Hotel is well located and is a block away from a taxi stand. Hotel sits beside the promenade Wich is a wonderful walk. Room was very nice and very clean. We'll definitely return to this hotel.
View can be amazing, personnel is great, but hotel is out dated. Location is good too.
This is not a 5 star hotel. It was probably great 50 years ago. The place was gloomy and smelly. We were extremely uncomfortable and hot Called front desk and a tech came to fix the problem- he turned off the fan and said problem fixed. We told him the room is very hot why it it not cooling. Front desk person came up as we find out that the hotel has a central Heating / Collins system. In the winter, the whole title is heated, guests can not adjust the temperature in their rooms. The hotels said they are fully booked couldn’t move us to another room. The solution we were told, open all windows and spend the evening / night that way. Zero safety. We couldn’t sleep all night and couldn’t wait to check out of there. The whole place looked very eery smelly and old. The whole hotel was like a ghost town. I counted 13 people at breakfast. Note the taxi drivers will try to rip you off anyway they can. We got charged for each luggage we had and and other five EUros for driving back. They have a set tarrif but lie to the tourists and charge double. Do not get in the cab before confirming the price. It’s Twenty seven Eu to the airport. Overall bad experience in a filthy old run down town Napoli no reason to go or be there. Even the food was very mediocre. The whole town looked like a grttho. Horrible experience. Looks nice on the pictures though. Don’t fall for it
Convenient to bay activities. Many restaurants within easy walk. Beautiful views.
The hotel is in a nice location and the room was comfortable. For the price of the hotel, bottle water could have been provided in the rooms. The only issue I had was the taxi to the airport that was provided for me. The driver mentioned that a voucher was required to get a rate of 25.00 Euro but no mention of this was given to us at checkout. Thus the taxi driver tried his best to get more for the taxi ride. The taxi was not comfortable and the A.C was not working. This taxi driver was also bothering people in other cars and trying to take their pictures. Other than this weird encounter at the end of the trip, we had a pleasant stay.
Hotel was high end and had beautiful views over looking Mt Vasuvius and Capri. Nice breakfast on the upper terrace.
The hotel was in a great location, and the staff was fantastic! Our room was huge and very clean. I would definitely recommend this hotel to others.
Great staff and fantastic terrace overlooking Naples Bay and Capri.
It's a beautiful, old, and stylish hotel, and overall, we enjoyed our stay. The rooftop Terrace is a special gem. The location is a hike from the nearest Metro station, but we didn't mind the walk. It gave us a chance to explore. The only negative we encountered was a noisy and malfunctioning air-conditioning unit. It turned on, ran for about 7 seconds, then turned off for about 7 seconds, then back on for 7 seconds, etc. We shut if off completely and were fine, but it was a minor annoyance and a reminder that some basic systems in the hotel need updating. The problem might be unique to our room, as others we spoke to did not have the same issue.
Located in Naples City Centre, Eurostars Hotel Excelsior is within a 5-minute walk of Castel dell'Ovo and within 15 minutes of other popular attractions like Piazza del Plebiscito. This 122-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and a gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.
All 122 air-conditioned rooms feature minibars, safes, and phones. Guests can expect free WiFi and flat-screen TVs. Beds sport premium bedding and down comforters.
Guests of Eurostars Hotel Excelsior enjoy features like a gym, free WiFi in public areas, and free newspapers. Self parking is available for EUR 30 per day. The 24-hour front desk has staff standing by to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a terrace, laundry facilities, and a banquet hall.
Friendly and helpful
Great location
Location is prime and the staff are very kind and helpful. The breakfast is sublime and fresh with amazing wait staff. Still has its 1908 charm but captures the needs for the era of 2019.
The location was great - right on the Bay of Naples with a lovely view. I thought the decor was mediocre in the rooms, and the general feeling was of a expensive chain hotel with not much personality.
The location was incredible...right on the water, allowing us to wake up with a beautiful sunrise. Tons of dining options within walking distance, and also close enough to the port to walk to our booked day trip.
Nice location and hotel. Nice staff. Has history and charm.
Beautiful hotel with an aged European style perfect for an Italian vacay. On the water so there are a lot of beautiful views. Street below was very noisy with garbage collectors at 5 am! Ask for a room away from the alley.
Nice hotel. Great location. Lots of near by restaurants and safe area to walk around.
Hotel is ok little old and if it’s for one or two night it’s ok
Good location - that's it. Superior Rooms showing a harbor view on this website in fact look at an interior courtyard. No one to greet you on arrival. Chairs in room were stained. Not enough electrical outlets.
