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InterContinental Nairobi

5.0 out of 5.0

Recent guest reviews

Our stay at the Intercontinental Nairobi was a very pleasant one. The property is not new by any means and has a 70s vibe to it but it has been kept in good shape and the rooms don't look worn. Service is excellent and the entire staff is always ready to help, the even provided a second room for the night because of a noisy concert across the road.

We stayed there only for one night. In fact we stayed for less than 7 hours in the property. We checked in at around 2am and checked out after breakfast. The rooms are nice and very comfortable. The breakfast spread was very good too.

First time visit to Nairobi, choose Intercontinental as advised by Flamingo. Flamingo arranged pick-up and drive from Airport was less than an hour. Hotel centrally located with high security. Lobby was good, courteous staff. Room was nice with good interiors, nice view from the window. Good spread in B-fast, lunch & dinner. Swimming pool was okay. One day when there was problem in WiFi, was helped in Business centre.

Tried other hotels in Nairobi, but Intercon is much ahead of all hotels in terms of service, food and proximity to the city. Some minor hiccups initially but well taken care by the experienced professional staff. Visit to the Executive lounge is a must, if not a member, pay and visit, the variety of food and drinks is amazing. Check timings before you are early or late. The staff at Exec lounge, especially Stella, Valet, Linda and others, can't remember the names are brilliant and provide service beyond excellence. Cecelia at the breakfast at the ground floor b/f place takes individual care of each and every guest. If someone does not cooperate, speak to Cecelia. And the award according to me goes to Simon, the front desk Manager. Unbelievable and excellent service, not only goes an extra mile, but makes sure the client gets what his needs are. The restaurant Bandini (Indian) is just fantastic and a must go. the food is Delicious and value for money. Got introduced to the GM Oliver who happened to be very polite, courteous and offered assistance in whichever required.

I have stayed at the Intercontinental Nairobi on all of my visits to Nairobi in recent years. The room I was allocated on my on my last visit was tired and in need of a facelift. The bathroom was extremely pokey and did not provide a separate shower. As an IHG® Rewards Club member, I have always had access to the Executive Lounge whenever I have stayed at the Intercontinental Nairobi. The Executive Lounge serves breakfasts, snacks and drinks in the evenings. On my last visit, because I no longer qualified for free access, I paid $90 for access to the Executive Lounge. It was unfortunately not worth the extra cost. My dinner at the Bhandini Indian restaurant in the hotel was very enjoyable, albeit expensive.

I will preface this review by saying that I am Gold Ambassador with IHG (the Ambassador part you have to pay extra for). With that in mind, our rooms and keys were ready for us when we arrived, the check in was quick, and we were upgraded to an executive suite (the Ambassador's Suite?). The suite was outstanding, with the biggest fruit bowl I have ever seen. We received a gift certificate to a wonderful buffet meal, and the breakfast in the executive club was superb, and the service excellent. We had a couple of unusual requests, and the staff fulfilled them quickly, and generally did everything they could to make us more comfortable. This was the best hotel stay I have had anywhere.

This hotel is not up to the standards of the Intercontinental Hotels that I have stayed at in the past. The hotel was probably nice in 1978, but its best years are clearly behind it. The staff is very friendly, but that can not make up for the fact that the hotel is tired, a bit dirty and soulless. The gym is old, smells and dirty as well. The drivers are wonderful and provide great service, but overall, I would avoid staying at this hotel. I am also a member of the IHG Ambassador program and I received a room right above the entrance, with a fair amount of street noise. Yes, the complimentary fruit was nice, but a quieter room would have been even better! Finally, I was overcharged when I checked out. I looked at the bill and the clerk did a bit of math on his calculator. He realized that there was an error and fixed it. It was not a huge deal, but it took 15 minutes to correct and I should never have to find a billing problem. The error basically put the exclamation point on a lackluster stay.

Considering Nairobi traffic, the location of my hotel is important to make sure I am effective. I thus booked at this hotel. First stay at the hotel, although I travel to Nairobi 6-8 times a year. Although the hotel is an old hotel, I found it well maintained and tastefully furnished. I had a Deluxe room, so I cannot be sure what the other rooms look like. The staff friendliness and attention to good service was the highest I have had in Nairobi. The only 'restuarant' in the hotel is Indian, which is a bit limiting. Otherwise the breakfast area also serves meals, but isn't really a Restuarant. I did not use any of the facilities. The only aspect I found annoying on the last night was: while trying to get work done; firstly room service arrived and did not have my full meal. They had to return with the rest. I was then called by the room service manager to ask me about my meal, followed by the IHG manager and then the Duty Manager to ask if I wanted my bill sent to my room. In the midst of trying to get work done, over emphasis on good service may be distracting. On the contrary, poor service is worse. Breakfast service is excellent. Coffee is the best I have had in Kenya. The selection of foods are what you would expect from a major hotel chain. I did however like the freshly squeezed selection of fresh fruit juice. Traffic during peak hour is however very busy. Could take a long time to get back to the hotel if you are on the road between 16:30-18:00. Security is tight. I would go back.

A bit disappointed given that I stay in other countries Intercontinental and they are very well presented. Nairobi one is in a good location with a strong security. The reception is welcoming but the room was so outdated. Seemed like it was built in late 70s - early 80s and seemed they have not been refurbished since. The Indian restaurant was good and breakfast had wide range of food which was good. The room and the bedroom was not impressive with uncomfortable beds especially our mattresses which is not something you would expect from international. Don't think I'll stay here again.

Like all Intercontinental hotels in the world. Not very charming but it works 100%. Security is extremely good, the hotel have good bars and restaurants they are on the expensive side but services and food match the price.

City Hall Way Nairobi Nairobi

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

InterContinental Nairobi places you next to Kenyatta Mausoleum and National Assembly Building. This 5-star hotel has 380 rooms and welcomes guests with a restaurant, a casino, and an outdoor pool. It's in central Nairobi and also a short walk from Parliament Building and City Hall.


Dining

Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.


Rooms

All of InterContinental Nairobi's 380 air-conditioned rooms provide minibars, coffee makers, and free bottled water. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Safes, phones, and ironing boards are other standard amenities.


Property features

At InterContinental Nairobi, guests enjoy a casino, an outdoor pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for KES 4000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Club Room, 1 King Bed

King 1 | Sleeps 2

Superior Suite, 1 Bedroom

King 1 | Sleeps 3

Deluxe Room

King 1 | Queen 1 | Sleeps 2

Superior Room

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 983 reviews