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InterContinental Nairobi

5.0 out of 5.0

Recent guest reviews

What I nightmare! I ordered a caesar´s salad with prawns. When that salad came and the plastic cover came of, the whole room was smelling. The prawns were not old but rotten. Apparently that cover has been there for several days. When the manager came to my room I stopped him at the door and asked if he can smell something - and he could. With the salad on the other side of the room. Behind the doors there hasn't been cleaned. And I am not talking about after the last guest left. I am talking about weeks to months. Not layers of dust in many places, but thick layers of dust. It is certainly the worst 5 star hotel I have ever visited. Which came in a brutal contrast as the one the previous night has been the best in my life (Segera retreat)- none of them an exaggeration. Both were in Kenya, so it is not about local standards. If you want something nice in Nairobi go to Hemingways or Giraffe Manor. Both are very good.

Stayed at the IC in Nairobi for one night, traveling on business.Great food at the Indian restaurant, large rooms which were very clean and comfortable. Style of hotel is dated but definitely a classic.

First night was bad as was given an old room which faced the road, and is very old. Everything seems to have broken or was not working! The pillows were hard as rocks too. Got this changed and the service was fine. Next morning requested that I be moved and thankfully this was done and was moved to 279. A good room with modern amenities and refurbished. However the execution of the interiors continues to be an issue - socket points were not good etc. Quieter but there is a parking spot next door so it is not absolutely quiet, but definitely better. Also, cleaner and good room service. Indian restaurant Bhandini is decent. And the open restaurant Terrace is quite nice to sit and have a drink. Quite busy even during weekdays as this hotel is very central and near the government buildings.

Everyone we had an interaction with was so nice and accommodating! The hotel lobby and pool area was very nice and well done. The rooms were a bit dated, we had to change rooms due to a very strong moldy smell, I thought I would get used to it but just couldn't do it!. We had breakfast in the room and after a few minor mishaps in communication everything was really tasty. We were leaving on a flight the next day and they were very helpful in storing our bags for the day.

Nice hotel. very conscious of security. good breakfast bar. Very neat rooms with nice view and amazing toiletries. Ladies, don't pass up on their toiletries. In fact I request that the hotel should give us the contact of their toiletries supplier. Its in the heart of the City and not too far from the cultural centre where you can get amazing artifacts (for tourists).

The Intercontinental, like other building in the same neighborhood of Nairobi, have the advantage of central location, but it is also a bit old. The staff is very friendly and helpful. There are convenient conference facilities, indoor and outdoor restaurant, shop, gym, and swimming pool. The rooms are OK, but I had to change because of noise coming from the nearby construction which did not stop even at 11PM. Fortunately staff helped to switch rooms very quickly. The breakfast selection was not as good as in similar hotels. Lunch and dinner buffet was better. The hotel car for airport pick up on arrival was available and the driver helpful, even handing out room key (nevertheless, you still need to register). Overall, the hotel is OK for tourists or business travelers, but there are better ones in Nairobi.

An amazing experience, great and helpful stuff, many attractions available. You cannot be bored there. The hotel offer 1 day Safari, price-wise affordable. The rooms are very nice and cosy. Its not a very new hotel. Security at the entrance remind me the one at the airport. You can feel save inside. Outside there is no many white people so we felt a bit as a local attraction there. I wouldn’t recommend to go alone and far outside the hotel. I would rather use the trips offers by the hotel.

Everything with hotel is worth to spend. Food you can customize the way you want to have. Rooms are really good and fresh with fresh air. Security arrangement is very nice. Pool side bar is awesome. Indian restaurant in the hotel adds good value to the hotel

I took my first trip to Nairobi and decided to stay in intercontinental, as it was in the business district and i had to attend to with there. Generally i prefer to stay with IHC hotels with Intercontinental being my favourite. We reached the premises and entered through iron grill gates after a lot of checking and frisking. This I understand is the norm in Kenya after some terrorist attacks in the past. Once inside the check in process was fairly swift. Staff at the counter was nice and sweet. The concierge helped me with my luggage through the elevator to my room. The room was not too huge and similar was the bathroom. The bath room had a tub with a shower curtain, that you normally do not find in newer hotels. General amenities, including tea and coffee facility, iron and board etc. Were available. The buffet breakfast was pretty neat. The gym was also ok and workable with around 4 tread mills. Overall not a ‘WOW’ property but comfortable and conveniently located.

Other amenities were good, the hospitality at the reception was good. Though whoever cleans the room is not thorough in his work. The carpet was stuffy and untidy. The security guys especially one Ogutu and his boss was disgusting in his response when i reported that my car had been hit. His first reaction was that i came with the dent and that i was not hit at the parking.

City Hall Way Nairobi Nairobi

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

InterContinental Nairobi places you next to Kenyatta Mausoleum and National Assembly Building. This 5-star hotel has 380 rooms and welcomes guests with a restaurant, a casino, and an outdoor pool. It's in central Nairobi and also a short walk from Parliament Building and City Hall.


Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.


All of InterContinental Nairobi's 380 air-conditioned rooms provide minibars, coffee makers, and free bottled water. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Safes, phones, and ironing boards are other standard amenities.

Property features

At InterContinental Nairobi, guests enjoy a casino, an outdoor pool, and a 24-hour fitness center. There's free parking, and an airport shuttle (available on request) for KES 4000 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Club Room, 1 King Bed

King 1 | Sleeps 2

Superior Suite, 1 King Bed

King 1 | Sleeps 3

Deluxe Room

King 1 | Queen 1 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 1098 reviews