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InterContinental Nairobi

5.0 out of 5.0

Recent guest reviews

This is truly out of the way, but if you love pizza, you’ll love this place. My favorite is as the cheese rosemary. It was just wonderful!!! I was with a team and the leader suggested this place. I don’t know how she found out about it, but it is a great place. You’re not indoors and it’s small, but the pizza is great!

I spent two nights at the Intercontinental Hotel and found it to be a real treasure. The biggest asset was the very friendly & professional staff, from the desk clerk, to the restaurant staff and even to the maintenance staff. It was a real pleasure to interact with these people. The room was very comfortable with a great bed and fantastic shower. The restaurant and pool were very nice, too. In addition, the security was excellent, and I felt very safe, especially with the presidential protests happening during my visit. I give the hotel two thumbs up!!

I was here for one night on business. I arrived late in the night and the staff at the reception were very welcoming and efficient. It felt as though I had come home. Everything went smoothly even though my visa card had an issue, they welcomed me and treated me with such class. The following day, my card worked fine and they even apologized on behalf of the bank. The room was clean and fresh, somebody had done a thorough job in there, the linen and towels were also clean and well arranged and I enjoyed the night in the comfy bed. Something to note, stay away from rooms near the lift. The noise can be distracting. Breakfast was well laid out, a lot of variety fruits and juices and the meats and breads. I highly recommend the Intercontinental.

We stayed at this intercontinental right when Kenya was waiting for the results of the presidential election and before setting off on our Safari. We were keen on staying at a hotel with high security and service. Intercontinental delivered on that end. Regarding the room, don’t expect the quality of other intercontinentals. Windows aren’t sound proof and bathroom needs upgrading. Nevertheless, the kids were happy frolicking in the pool while we were quietly staying put as asked by the hotel staff for security reasons. And the Indian restaurant wasn’t open in the evening.. massive disappointment for us all

Good hotel. Great service. I stayed here two years ago and my return stay was as good as a couple years ago. It was a very short stay and i didn't have the time to take full advantage of the facilities but the service was very good. I will come back and most probably with a busy delegation. Good and attentive management.

My one night stay in Nairobi was so well coordinated by the staff it was absolutely seedless!! I arrived late and the hotel cab was waiting for me. He had my hotel registration, card key and a bottle of water for me. The free wifi in the cab allowed me to let people know I had arrived ok. Upon arriving at the hotel, I was scorted up to my room where an awesome plate of fruit waited for me. The room was great I slept really well. I woke up early and was being waited on by the same cabbie who took me to the airport. Awesome! I only wish every hotel experience would be the same!!!

Stayed in the club room with club lounge.Very good location next to the Parliament building. The hotel isn’t the newest kid around the block.It's an old property and it can be see everywhere stained carpet and faded paint. A bit like time travel to the 70s/80s in décor and ambiance. The room was relatively small dated and the lighting in rooms is unbearably poor. It was Impossible to read a book.The bathroom needs a facelift sink was clogged and the bath tub had stains from the bath mat. I wasn’t impressed with the food either,inconsistent labelling of of allergy advice on menus and also very limited choices for those unable to eat gluten. However the service is the star at this hotel. Staff are friendly and helpful.Security is very good with 'airport style' check point on entry which makes you feel quite safe. Overall an old hotel in good location with very pleasant staff.

Nice hotel of intercontinental standards. Room comfy, very tight security, lovely breakfast and nice staff. Nice pool outside, but hotel had this closed all day until 3pm due to a corporate event happening outside which was disappointing as we had booked the extra day at the hotel to relax poolside prior to our Safari. We walked into the city and checked out a lunch venue instead, spending 2 hours seeing the sights. We got approached and followed by children begging but overall was a nice walk. Had an hour massage which was reasonable price about £25. Of an evening there is an outside outside bar and grill where it is nice to sit out.

You cannot fault this place with either decour and cleanliness. Staff is very professional; excellent service with courtesy and friendliness. Food is great! There is ample parking. It's a favourite destination in Nairobi.

This was the final stop off after our wonderful safari in Masai Mara (amongst other places) and I have to say it capped a beautiful visit to Kenya. The places has tight security (metal detectors and barriers) but aside from the initial horror of being booked into a jail, the Kenyan people prove themselves once again. Service is second to none and the wonderful amenities offered by the hotel is a joy to behold. The food is great as is the piano player in reception, and this hotel just exudes the class of a European counterpart without compromising its African identity. I cant see how any other hotel can be an option whilst the doors are open at the Intercontinental. Brilliant value for money.

Room options

Club Room, 1 King Bed

King 1 | Sleeps 2

Superior Suite, 1 King Bed

King 1 | Sleeps 3

Deluxe Room

King 1 | Queen 1 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

63% of guests recommend this hotel

Total of 1058 reviews