It was fine for overnight, pool wasnt filled
The room was not bad little dirty. The staff was amazing,.. But overall the stay was pleasant and I would definitely come back for the cost it was great.
Not clean. Sinks didn't work properly. Rooms were not vacuumed. Very badly kept.
Woke up being bit by bedbugs. Slept in our car as the front desk isn’t manned from 11p-8a. When we let them know the front desk was apologetic and said it was necessary to call a corporate hotline and they would make the determination. When I called the customer service he asked “What do you want me to do? You are already checked out.” Another phone call to their customer service for follow-up and they Still haven’t “determined” whether I will get my money back or even sent a follow-up email to document my complaint. Very poor customer service and follow-up.
Econo Lodge Whitehall near Michigan's Adventure places you next to Huron-Manistee National Forest and within a 3 miles (5 km) of World’s Largest Weathervane and Ellenwood Park. The 64 rooms at this hotel include microwaves, coffee makers, and TVs.
Guests can expect free WiFi and 32-inch TVs with cable channels. Microwaves, coffee makers, and phones are also available. Housekeeping is available on request.
At Econo Lodge Whitehall near Michigan's Adventure, guests have access to free WiFi in public areas, a seasonal outdoor pool, and express check-out. Free parking is included with your stay. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area. Additional amenities include laundry facilities, an ATM, and a picnic area.
It was fine for overnight, pool wasnt filled
The room was not bad little dirty. The staff was amazing,.. But overall the stay was pleasant and I would definitely come back for the cost it was great.
Hi, We regret the inconvenience that this may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Marie!
Not clean. Sinks didn't work properly. Rooms were not vacuumed. Very badly kept.
Sorry for the unpleasant experience you had with us! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Bryce
Woke up being bit by bedbugs. Slept in our car as the front desk isn’t manned from 11p-8a. When we let them know the front desk was apologetic and said it was necessary to call a corporate hotline and they would make the determination. When I called the customer service he asked “What do you want me to do? You are already checked out.” Another phone call to their customer service for follow-up and they Still haven’t “determined” whether I will get my money back or even sent a follow-up email to document my complaint. Very poor customer service and follow-up.
We regret that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you up within our team and they are working on it. Request you to take this as an off case, this is definitely not how we serve our guests. Hope to have another chance soon so we can make it up to you with an amazing stay ahead. Regards, Ahmad
Thanks for the positive rating. Hope to welcome you again soon. Regards, Leo
Thank you for your feedback ! We will not have pool for this season unfortunately due to labor shortage . We have worked hard to get the pool available for guest but unfortunately we were unsuccessful securing help Please stay with us again next summer and enjoy our pool