If I could give it 0 stars I would! Where to start....I booked over 3 months in advance based off false info on their website about a beach and amenities and a photo which shows a cute individual "bungalow." Everything on the site reads as if this is an exclusive luxury resort and I believed it based on the price. Location was of utmost importance to me so I specifically asked in writing for a quiet bungalow with water view. When you get an email back that says "You got it!" silly me, I expected a quiet, stand alone bungalow like the picture, water view accommodation.
So we get there, it's "rustic" and not in a good way. ALL cabins are attached except the ONE they photographed (dishonest) and they basically sit in the middle of a gravel parking lot. I have stayed in some low-rent places in my day and this place takes the cake. Literally not even paper thin walls, it's as if your neighbor is in your space with no walls at all. If I had known it was a shared wall situation I would have booked elsewhere. If I had known the "water view" is outside the cabin, down a path, around a house, up a hill, and then out to some dangerously rickety, weatherbeaten platform missing lumber in places, I would have booked elsewhere.
A cabin behind the dance floor area for weddings (thank God no reception was taking place) tucked back in a tick infested woods, next to a rusty playground I would not let my children play on because it looked like one big safety issue, by a green swimming pool (real quiet location, huh) is NOT by any stretch of the imagination the "water view" I was promised.
The 400' beach mentioned on the website? Um, no beach. A place to eat within walking distance? Only if you mean spending $50 on a box of donuts, case of water, and three lukewarm hot dogs at the camp store down the road a "convenient place to eat" come on. Wifi didn't work. There was black mold all over the shower curtain and we killed 3 HUGE spiders before even unpacking and 2 more in the middle of the night, thanks to the daylight you can see under the door leading outside.
We were up since 3am traveling cross country so we had to make the best of it. Checked out first thing next day with the rudest, most condescending, pitiful excuse of a manager I've ever had the misfortune to come across. She asked why were we leaving early, and I told her-this place is horribly misrepresented. Literally it's glorified camping and that was NOT the experience I was promised. If the website told the truth about the accommodations I would have never booked here.
She then threatened to rescind the refund she was processing because I honestly answered her question. She tells me "Oh is it going to ruin your day, whatever! It's just one weekend of your life!" I stopped her right there and said-look-some of us have limited weekends left. This is the first vacation I have been able to take since BEATING CANCER. We had no reason to come to MI on this part of our trip *except* for this property. When I am shown a beautiful website and get an experience totally opposite of how you present yourself, on top of being promised something 3 months ago and not receive it, yes, it tends to ruin your weekend!
I held off on sharing my opinion for several weeks because my daughter left behind her pink pony in that hellhole of a room. I thought the manager who said "she personally cleans our cabin herself, it was fine, a little mold never killed anyone" would do the right thing and mail it back. No such luck.
So THANKS FOR NOTHING! You broke the heart of a child, profoundly disappointed a cancer survivor who looked forward to staying with you for MONTHS, and not only do you do a horrible job with customer service you do a horrible job with cleaning because my husband picked up poison ivy from your sheets! Maybe people would manage their expectations better if you didn't have FALSE ADVERTISING to begin with!
