I was billing as a non-smoking motel, but it had a smell suggesting this was not the case
Pretty much what youd expect for this kind of hotel. Very basic everything, wifi didnt work majority of the time. People live there so you hear children screaming and running around. You get what you pay for.
Good price. Very dirty. Towels had hair on them. And hair balls on floor.
The sheets and bed appeared new and clean. The property itself was not safe or secure. My door wouldn't close/open properly. The exterior key card reader to get into the main building was covered in duct tape and took time to get it to work. The floor of my room was dirty. There were bugs in my room (dead and alive). There was broken glass on the ground outside my window. My room had a severe unpleasant smell - as if someone had left something to rot in the refrigerator. The fridge had been cleaned and unplugged, but I think that's where the smell was still originating from.
Our room was clean and comfortable. This hotel is definitely an old facility and is located on the edge of a rundown area, but a convenient location. It appears that there is an effort to improve, but a lot of work to do.
This hotel is a run down mess. Musty and odors in the hallways, carpeting was removed, but fairly clean. What's worst is that it is located in a run down, dilapidated section of Muskegon. We arrived, looked it over and determined by the surrounding area and persons hanging around the parking lot that this is an unsafe neighborhood.
the room was big enough. Unfortunately, a lot of suspicious people around.
OYO Hotel Mona Lake Muskegon places you within a 10-minute drive of Hackley and Hume Historic Site and Mercy Health Arena. This 107-room motel welcomes guests with conveniences like free in-room WiFi and free self parking.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Phones, desks, and free toiletries are other standard amenities.
OYO Hotel Mona Lake Muskegon features free WiFi in public areas and a vending machine. If you drive, put free parking to good use. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing.
I was billing as a non-smoking motel, but it had a smell suggesting this was not the case
Pretty much what youd expect for this kind of hotel. Very basic everything, wifi didnt work majority of the time. People live there so you hear children screaming and running around. You get what you pay for.
Hi, Kollin! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!
Good price. Very dirty. Towels had hair on them. And hair balls on floor.
Apologies for the problems you had faced, Ahmer! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ricardo!
The sheets and bed appeared new and clean. The property itself was not safe or secure. My door wouldn't close/open properly. The exterior key card reader to get into the main building was covered in duct tape and took time to get it to work. The floor of my room was dirty. There were bugs in my room (dead and alive). There was broken glass on the ground outside my window. My room had a severe unpleasant smell - as if someone had left something to rot in the refrigerator. The fridge had been cleaned and unplugged, but I think that's where the smell was still originating from.
Hi, Davina! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia
Our room was clean and comfortable. This hotel is definitely an old facility and is located on the edge of a rundown area, but a convenient location. It appears that there is an effort to improve, but a lot of work to do.
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Noah
This hotel is a run down mess. Musty and odors in the hallways, carpeting was removed, but fairly clean. What's worst is that it is located in a run down, dilapidated section of Muskegon. We arrived, looked it over and determined by the surrounding area and persons hanging around the parking lot that this is an unsafe neighborhood.
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!
the room was big enough. Unfortunately, a lot of suspicious people around.
We are sorry for the inconvenience caused to you, We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Gabriel!
Sorry for the hassle you faced, John! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!