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Recent guest reviews

1. The do not disturb sign was on. I had slept by 9pm because i was exhausted. At 1030pm, a hotel staff knocked on my door standing outside with food he claimed i had ordered for. I told him i was asleep so clearly it wasn't me. And i was alone in the room that night. The same thing happened the next morning at around 8am, which woke me up.I spoke to the reception about it. But at 1230pm, when i was about to fall asleep, it happened again for the 3rd time. I then spoke with a supervisor at the buffet about it. He told me there was a problem with the phone lines. So i told him why not confirm the room number when someone calls, if the hotel knew the phone lines were malfunctioning. He said the team would be briefed. 2. My second day there, i slept at 5am because of work. My roommate and i had reached the hotel at around 2.30am. At 10am, 5 hours after we fell asleep, a hotel wtaff knocked loudly on our door. He loudly asked if we had anything to clear from the room. The do not disturb sign was on this time too. I could not fall asleep again after this, and had to leave for work again at 3pm, completely unrested, because of the hotel staff's insensitivity. 3. When my roommate and i asked for our laundry to be delivered, only hers was delivered. When i asked the staff where mine was, he said "You did not give it." A manager was walking by at the time and made no attempt to apologise or diffuse the situation. 4. I had to request for the bathroom to be cleaned because there was hair and dirt which had obviously not been cleaned in a very long time, in the bathtub stopper. 5. Atul and most of the check in staff are unwelcoming, unfriendly and condescending. I've only met one who seems to be slightly less arrogant. I would not recommend this place to anyone. I only stay here because my company makes the bookings.

This cafe is in The Orchir Hotel in Mumbai. "Masala tea" was so awesome, feels like hot by ginger and other some thing. It makes me calming, I love it. Everyone should drink it :) Meenaxi recomended, thanks.

Had an opportunity to experience the services of The Orchid, Mumbai through a friend who was staying there. However, the food and the services can be best described as mediocare. Nothing great to speak about. Reception staff though were very welcoming and attentive. Liked their customer approach, keep it up.

The rating i have provided is based on a comparative experience with the other starred hotels i have stayed with. Orchid is pretty close to the domestic and international airports. I have stayed there for 3 days. Here are the things that weren't up to the standard. Long check-in time: It almost took them close to 20 mins to check me in on a confirmed reservation. Wifi : Their complimentary wifi policy (max of 2 devices and 1Mbps) is as bad as it gets. I faced frequent dropped connections/ and interruptions while doing normal video conferencing. One would expect a 5-star hotel to provide decent wifi service and this is ridiculous. No outside food policy: This is the first time i have seen something like this. They do mention that they have all the cuisines available in-house but wouldn't people wanna try from a different location. I just think this to be a trick to get people to eat in their restaurants. Restaurants in the hotel: I tried the food from the "South of Vindhyas" which tasted below standard for South Indian cuisine. The Boulevard was good and the grills were okay too. The breakfast spread is probably the smallest i have seen. Food from gourmet was good. The rooms were comfortable and you can definitely get a good sleep. Their services (in-room dining, business center, housekeeping) were prompt. Overall, i would say this is a good hotel if you are okay with the above but definitely not worth the money in my opinion.

The hotel does its best to be eco friendly and does a great job and I suggest to go a little further such as eliminate plastic (specifically water bottles), use non toxic air fresheners (the ones used are super chemical) and deal with the mold in the rooms. The pool on the top floor is a decent size but there are no loungers to use. Great vegetarian restaurant on the ground floor! Loved it. The staff was mostly friendly although when I’d been out for a morning walk, I was almost rugby tackled by a jobsworthy hostess. The doorman with the impressive hat was most welcoming. Very close to the airport.

mumbai domestic airport in mumbai Ville Parle the hotel orchid is clean and provides u great hospitality.The hotel staff duty managers . ( Umar , Atul , vikas and sr manager he was very good to us and all staff Laxmi is very particular and Dipika ,Gauri , sagar , Kalpak , We are stayed here more then two months all chefs are amazing coprative and very humble very joyfully they made our own dishes apart from Menu all the time they use to cooked for very spls dishes always during our stay and when we use to go to first floor hotel name called boulevard there is some staff was very polite and like name called Salman , sonali and respectful chef Akshay and chef Bala , and all staff are like very good everyone and humble is very helpful and will guide u throughout your stay. I can’t forget everyday there white chocolate free The staffs were very helpful.The hotel provides u almost every facilities from good rooms I am very thankful to housekeeping staff kanhaiya and almost all good and very dedicated staff The rooftop restaurant of hotel was great and I can only wow superb non veg wen i say food was great(i mean it :))Overall experience was awesome. I feel like during this two months stay I feel like faimly members I'll recommend dis hotel to every couple and families:). You wont regret,just be there:)

Nice place. Lovely view. Good chef who made amazing Jain food. PS : I consume non veg but loved the food. Not that happy that they don't allow guests in the room post 8. So one has to discuss business in the common area.

amazing experience. worth the effort send researching. helpful staff. location close to airport. my family thoroughly enjoyed their stay here. will surely book it up the next time as well whenever we visit

Stayed here 4 times. Great Location, excellent check in.Thank you Gauri!! Boulevard good as usual. Everything much the same roof top restaurant nice too. Not a habitual complainer but for God's sake stop over promoting the South of Vindiyas restaurant. Calling the room and waking us up from sleep in the afternoon and evening with promo offers,.. pushing us persistently for veg breakfast to ground floor when entering Boulevard...This promotion is overkill and stretching it too far for decency. Not that the restaurant is so great it's pretty expensive a fish curry one rice one roti was 1790.... Cheaper to eat at boulevard. Please don't do this, this is crossing the line in hospitality for an otherwise great hotel I stay annually.

Overall experience was very good. Food was extraordinary, specially South Indian breakfast. I will definitely recommend this hotel. Conference hall and room was neat and clean. Staff was very helpful.

Nehru Road, Vile Parle East Mumbai Maharashtra

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Located in Western Suburbs, The Orchid is within a few miles (5 km) of popular sights such as Juhu Beach and University of Mumbai. This 372-room, 4.5-star hotel welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour health club.


Dining

Enjoy dining at one of 2 onsite restaurants including Mostly Grills, which specializes in barbecue. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 372 soundproofed accommodations feature sitting areas. LED TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include electric kettles, free bottled water, and safes.


Property features

The Orchid features an outdoor pool, a children's pool, and a 24-hour health club. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 945 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and a conference center.

Room options

Suite

King 1 | Sleeps 3

Premier Room

King 1 | Sleeps 3

Executive Room

Full 1 | Sleeps 3

Club Room

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

63.0% of guests recommend this hotel

Total of 2453 reviews

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