The Orchid4.5 out of 5.0
Recent guest reviews
I stayed at the Orchid Hotel in the middle of October 2017. The location is 5 mins away from the domestic airport but no places to eat nearby. The staff is very friendly and friends can come in late with no restrictions. The pool on rooftop is not great and the hotel lacks other activities like a pool table etc. The buffet service is very good. The variety in cuisines vary from Indian to western.
Fortunately, we arrived late and were flying out early next day so didn't have to stay long. Upon arrival it looks nice - the fountain in the foyer, the restuarant on the first etc look quite opulent. However, from there on the impression went down. I've never had an issue with tipping and am happy to do so, but the way the bell-hops grabbed my bag, walked (the short distance) to my room and then stood in the door until I tipped left me feeling uncomfortable. The room looked nice, with a seating area slightly separated from the bed. However a smell of damp become more apparent the longer I stayed in the room,and the furniture all felt slightly wet (I've stayed in other hotels in India and plenty of places with aircon - this was different.) The bathroom was in need of some TLC, lots of little cracks needing sealing, plug not fitting the plughole properly that kind of issue. Fortunately, I was back up at 5 to get to the airport for my flight so could treat it almost as a hostel to get my head down for a few hours - but I saw nothing to justify calling this a 5* hotel.
I usually don't review 5 stars because they are always up to standard. This however was so bad I can't believe its called a 5 star. I literally almost left in tears. The bathroom is not good which in my book immediately puts it down. I travelled with my toddler and everyone knows how kids can be, well he demanded dominos and I brought it back with me to the hotel and i showed the security....who in my opinion should be looking for actual security problems. They wouldn't allow me into the hotel. I explained it was for the child i asked them to let me in. I told the night manager that i had this for my toddler. The security FOLLOWED me to the lift asking my room number. I have never been so embarrassed in my life. To top it off when i checked in they asked to block an amount on my card. I said ok but please don't charge this card i will pay on cashed. I was guaranteed the car wouldn't be charged. Guess what i found out at check out time. That's right my card was charged and there was NO apology only how they were right. There was much more that happened like me asking for something and asking them not to ring the bell as the child was sleeping. I waited outside and avoided the bell ring but they called me on the phone immediately after to ask if i got the towel or whatever. Do NOT stay here unless you want to be stressed out.
It is a very good property, The restaurants inside serve good food. People is very friendly everytwhere but the rooms, bathrooms, phones,... are missing maintenance. This time I booked an executive room looking for some more space but it was not worth it compared to standard rooms. In Europe would be a 3 or 4 stars hotel. In any case still being a suitable hotel for foreigns when travelling to India in a middle range price. Please improve a little your premises!!!!
Not at all a 5* hotel, more around 3 star hotel and experience. Initially bad experience with F&B department however guest relations manager Atul was excellent in making sure the remainder of the trip was a pleasant one and that was recovered thanx to him. Location is perfect for bridal shopping as well as super close to the airport so no hassle with mumbai crazy traffic. For basic needs it is perfect. Staff are great!
It is a very good property, The restaurants inside serve good food, room service is also good. but the service team never checks the washroom, the drains are poor. I got a free upgrade but couldn't enjoy due to the above defect. If the bath tub and wash basin are choked you can't enjoy bathing The room I got had its window towards the Atrium. th eproblem with these rooms are poor phone signal. Avoid these rooms when you check in.
Stayed up for a night, a friend came from kolkata, suggested him to try orchid. The decision Got backfired, the stay was not at all pleasant. They put up us in room no 151, which is just above the enterance of the hotel. The room looked more off a 3*hotel rather than a 5* look. They looked pretty old and basic. Called up the maintenance guy at 3am stating about the ac not working efficiently. The bell desk staff remain unchanged from last 10yrs that i have been observing, that is the best part still. The breakfast and the mid night buffet were still the same everytime i have visited and is fantastic as always, But the rooms are a low. A person spending this much amount of money would need better rooms quality atleast.
We have been in the hotel for about five days, a pampering hotel, comfortable rooms, a bath and a luxurious shower, there are two dining rooms and one very special and delicate Indian food. We did not eat such food in any of the city's restaurants, You can specify the team names, Harshad Naik,Rahul Shirsath, Bharat, Prajakta,Chef Yuvraj We had a problem with the bed. We felt at night that the bead was stingy. It was not clear what. Hit was treated by changing all the sheets, even the second one was still less, but we still felt it, the blanket was changed.and it solves the problems. We met the owner of the hotel Doctor Vithal Venkatesh Kamal and his mother who cooks made by a special person and even got a book about his life and how he succeeded Nice and special people
Ok, to be fair: staff is very friendly, the food is very good, the location is quite convenient close to the airport. But the rooms are noisy, the AC is loud, the rooms are not perfectly clean, so in Dubai that would be a 2 star hotel!
They don’t allow outside food. I was not even informed while checkin and neither the terms and conditions mentioned this. I ordered my favourite meal online and they stopped the delivery person at gate . After a fuss created my me with Duty manager , they allowed the food to be carried by me after singing some paper. Never again I am gonna stay here.
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
- Outdoor pool
Located in Mumbai Suburban, The Orchid is within a few miles (5 km) of sights such as Shoppers Stop and Prithvi Theatre. This 372-room, 4.5-star hotel welcomes guests with 4 restaurants, an outdoor pool, and a 24-hour health club. Located centrally in Mumbai, it's also near ISKCON Temple and University of Mumbai.
Enjoy a drink at the bar, or get your fill of barbecue for dinner, at Mostly Grills, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
All 372 air-conditioned accommodations feature sitting areas. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include refrigerators, minibars, and coffee makers.
The Orchid features karaoke, an outdoor pool, and a children's pool. There's free valet parking, and an airport shuttle (available 24 hours) for INR 900 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, a steam room, and a rooftop terrace.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 1820 reviews