The Orchid4.5 out of 5.0
Recent guest reviews
The service was very good and the food too..especially by Mr.Ramesh and Mr.Sadakat...The were very nice and served us in a very good way..ALL IN ALL ..the hotel is a very good one.The food was delicious and the everything was very fine...the stay was very comfortable and I would like to get another chance to stay in the same hotel in future.
Excellent hotel ..trained staff..quick service..beautiful and large rooms..best location which is close to domestic airport..attractive rates hotel is safe with good ambiance.Food is good .will suggest to family and friends.
Here's the thing - I have never been to any 5 star hotel in my life where the duty manager argues with you . I am new to India and also Mumbai and I've been staying with Orchid for a few days and I had forgotten my i-phone charger at work and came back to the hotel pretty late . I requested the Duty manager , sonia to help me out by arranging one , without listening or showing any empathy she refused to offer help by stating it's not in the purview of the hotel . This was late in evening , I told her I had to get connected with my family and she offered no understanding whatsoever until I kept the phone down by stating I will be checking out the next day . Rude to the core and hopeless in customer experience .
We stayed in this hotel for four nights with two kids. The location is superb. The decor of the lobby is fantastic and the main piece of attraction is huge water falls. Most of the staffs are very cooperative and courteous. What i liked most is that all categories of staffs grees a guest whenever they cross. Check in was smooth and the guest relation Manager Ms Laxmi took us to our room and explained all the facilities. The Housekeeping staffs were fantastic and they have a huge collection of toiletries. The Aai Museum at the first floor is unique. The sleep quality was good. They have many dining options - Boulevard ( 24 hour coffee shop ), South of Vindhyas, Mostly Grill ( Rooftop Joint ) , Karaoke bar etc. The food at SOV was superb, and the live instrumental music was really awesome. Ms Prajakta was very helpful in selecting the best sea food menu. Now the areas where improvement is needed - the staffs at the front desk were cold and rigid , the in-charge of bell desk needs to be more proactive, car parking is inadequate.
We stayed in the property for two nights. We wanted to stay in property in proximity to the Airport. The check in was fast. The hotel also allowed us for a late check out without any cost. They upgraded our room from executive to deluxe since we had a small child. The rooms are specious with centralized light controls and AC controls. The staff is courteous and friendly. The breakfast spread is good with lots of variety including South Indian , continental and Chinese . The hotel has a roof top restaurant with panorama view of the airport. It only opens at night. The in-room dining is fast and the chef will prepare any alterations or modifications in their menu. He personally called after the food was delivered in the room which is very nice. The food is expensive . The Aai Museum is really nice and we will be looking forward to visit Jadhaw Garh Heritage Hotel In Pune. overall fantastic experience in staying in The Orchid.
After traveling for long hours, the last thing you can do is wait for the taxi So we inquired & booked their shuttle online & when walked out of the airport and hotel shuttle was waiting there. For international flights, it's 1000 Indian rupees tariff for that distance was little on pricey side but prompt and helpful staff & clean can with AC was good enough to forget that. Fantastic venue, service & location.
Overall good hotel. Big Rooms could be bit cleaner. Transfer from and to airport is available but expensive (945 Rupees) Staff not always friendly disconneting the call while im still talking ( had it 2 times both ladies)
We have visited orchid for 31st night and experience was good. Hotel propert is very near to airport so you can avoid the traffic of Mumbai. Excellent spacious decorated lobby with fountain. Great clean fresh looking room & courteous management.
We got a wonderful package for New Year party. Checked in on 31st and late check out on 1st. Special thanks to Mr Anshul Chadha (Front office Manager)who gave us the best room, club room and our check in was very smooth with out any hassle and delay. Special thanks to him. The party was rocking. Everyone enjoyed. Kids too enjoyed. They had their special menu. There was a surprise for us. We were given High Tea in a separate banquet hall which was not in our package. Complimentary. Breakfast was also very nice. Staff, security, front office executive Samantha, everyone was very polite and cooperative. This was our 5th year for New year party in Orchid. And will again come next year too.
Most advantage of this hotel is that it is very near to airport so you can avoid the traffic of Mumbai.Excellent spacious decorated lobby . front desk people are fast and courteous. Great clean fresh looking room. Food, okay a little more care should be taken.
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
- Outdoor pool
Located in Mumbai Suburban, The Orchid is within a few miles (5 km) of sights such as Shoppers Stop and Prithvi Theatre. This 372-room, 4.5-star hotel welcomes guests with 4 restaurants, an outdoor pool, and a 24-hour health club. Located centrally in Mumbai, it's also near ISKCON Temple and University of Mumbai.
Enjoy a drink at the bar, or get your fill of barbecue for dinner, at Mostly Grills, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
All 372 air-conditioned accommodations feature sitting areas. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include refrigerators, coffee makers, and free newspapers.
The Orchid features karaoke, an outdoor pool, and a children's pool. There's free valet parking, and an airport shuttle (available 24 hours) for INR 900 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, a steam room, and a rooftop terrace.
Reviews from Trip Advisor
63% of guests recommend this hotelTotal of 1916 reviews