Sofitel Moorea Ia Ora Beach Resort5.0 out of 5.0
Recent guest reviews
This is my 3rd time to this resort. Obviously I was pleased in the past to return again. Something happened with this hotel since our last visit. I immediately left regardless on the no-refund policy for my booking and went to another hotel on the island. I made very specific requests prior to my booking and prior to my arrival to confirm my requests were noted. I understand nothing can be guaranteed, but upon arrival I learned NOTHING was noted. I had emails detailing my requests, and response emails from he resort that they would do everything they could to accommodate my requests and would note my reservation. Nothing was noted. And its get better, they didn't care. Literally no compassion, no apology, no solution. I was told I could complete a survey upon my exit to view my concerns. If you decide to go to the Sofitel, know this. Not all the overwater bungalows are even close to the same. About 1/4 of them are turned to look onto the ROCKY retaining wall, NOT the ocean. They are situated in a mossy weeded area of the bay where if you step out of your bungalow you are stepping into a weeds. No coral, no fish. The current makes this area a brown murky color. Not at all what the pictures describe. I knew this from previous visits and knew to request to NOT get this side. Prior to making my reservation I was assured in writing that my request to be on the opposite could be arranged, but the bungalow number could not. Which was fine with me as long as I was not on the bad side. Service is very very poor. As I stated it was so bad I walked out on my reservation. I contacted American Express Platinum Business Travel and they were on speaker to hear the entire conversation I had with the manager. It was so bad agent said I would be refunded everything back to my account and they would "deal" with the resort directly regarding the balancing. Not many major credit card companies would do that. STAY SOMEWHERE ELSE! The hilton up the road was extremely accommodating and actually said they have unfortunately heard this from many guests recently.
It's is a 4 stars nice hotel, my overwater bungalow was ok for a couple. Really, it's wonderful place to do snorkeling, they have like a reef's garden around the bungalows. But a weird thing is to find "Roosters" on the property. "K" restaurant was open and it had a "Polynesian Style Cabaret Show" which was very nice and they served us a delicious 5 stars set menu. Bar food and in room dining were good. There are few bad things which they have to work more to be a luxurious hotel as they say, but it's ok to spend some nights there.
Sofitel Moorea Ia Ora Beach Resort was the first Polynesian resort I went to. I was impressed by the friendliness of the staff, cleanliness of the beach, quality of the food, and amazing views. I enjoyed great food and their infinity pool. It is a resort with an air of peace, delightful atmosphere, and perfect for a family vacation.
Perfect situated Hotel on a private Beach and Lagoon with reef and view to Tahiti. Very welcoming reception and very nice staff. We enjoyed our Beach Bungalow a lot and also the perfect service. Nice large breakfast and very good food in both restaurants. The kids also loved the hotel. We would recommend this hotel and always would return.
If you are going to fly this far get the hut on the beach. We have a water room booked for later, but so far this is absolutely amazing. Our room is right on the beach with a balcony. The staff here are super helpful and nice. The breakfast buffet is great, and strangely enough the coffee in our room is really good. This is the place to come if you want tranquility and peace. This is not an action packed busy place. Just beautiful white sand beach, turquoise water and traditional Tahiti. The only word you need to know how to say is maruru. Don't know how to spell it, but it means thank you- which is what you will be feeling staying in this beautiful place.
Wrapping up a visit with 6 couples. The hotel is a little worn down. All of us have had issues with locks not working on our rooms. Have been made to feel as though we are an intrusion not a guest. For the high price you pay to stay here expectations were high but even if they weren't they would have missed the mark. We went to town twice to eat and the restaurants picked us up and returned us to the hotel. Highly recommend Rudy's and mahogany. Interesting that Sofitel wouldn't let them on the property so we had to walk to the road to meet the driver. Both restaurants got customer service the Sofitel does not. We asked why they couldn't pick us up and all we got was it's the rule. That sums up our stay.
Currently into night 2 of a 3 night stay at Sofitel Moorea la Ora Beach Resort and finding the accommodations and staff supberb. Staying in a deluxe over the water bungalow, the room is spacious, clean and well maintained. A beautiful view of the beach to one side and Papeete on the other side. With a few steps down off a latter from the veranda, you have accesss to the water for snorkelling and an outside shower for rinsing off. The staff are very nice, polite, friendly and helpful. Ate at the K restaurant on the first night and the ambience was relaxed and intimate. Again friendly staff, food exceptionally well presented and tasteful. I cannot think of any cons against this place and would recommend a stay at Sofitel Moorea.
The over water bungalows are stunning and by far the best way to go. The resort is clean and beautifully kept. The staff are all beyond friendly and accommodating. The food is amazing, the breakfast is huge with something for everyone! The best thing about this place is how friendly everyone is. We will definitely be coming back!
The resort is ideally situated at a magnificent sandy beach with panoramic view to the island of Tahiti. Our spacious beach bungalow with a wonderful ocean view was located just adjacent to the beach. The nice sandy area in front of our bungalow was almost our private sector due to the fact that the shore is rather stretched and only a few other guests stayed nearby. Staff at the check-in desk, at the bell desk and in the nice restaurants was, as a matter of course, very obliging and friendly at any time. Meals were of excellent quality and diversified every day. Remarkably courteous and very competent was sommelier Fabrice, the Resort’s wine steward. His suggestions were very appropriate for us, in terms of quality and price. Also mentionable is the housekeeping, in our bungalow done by Maieva. She finished our accommodation neat and clean at any time. Merely the laundry pick-up (not by Maieva) did not steadily work, but this was a little misfortune that did not interfere with the overall well-being at the marvellous resort. The resort is a very recommendable place to spend a few easy days.
This is a late review. I stayed here for our honeymoon and really did enjoy it. We are greeted with some gifts which was really nice. The rooms were big however didnt really look very 5 star however the location and over water bungalows were very nice. enjoyed our stay. not a lot of activities here though compared to other 5 start hotels I have been too. However overall was a good stay:) Ans staff were friendly too.
Located in Maharepa within a short walk of Temae Beach, Sofitel Moorea Ia Ora Beach Resort is within 2 miles (3 km) of other popular sights such as Moorea Green Pearl Golf Course. This 113-room, 5-star resort has a private beach, a full-service spa, and 2 restaurants. On the boardwalk, the resort is also close to Toatea Lookout and Maison Blanche.
Free buffet breakfast is included with your stay. Enjoy the ocean views at PURE, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
All of Sofitel Moorea Ia Ora Beach Resort's 113 air-conditioned rooms provide furnished patios, minibars, and ceiling fans. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, phones, and ironing boards are other standard amenities. Private bathrooms are not ensuite.
Guests of Sofitel Moorea Ia Ora Beach Resort have access to a private beach, a full-service spa, and an outdoor pool. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and a computer station.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 2677 reviews