Small clean very efficient
Terrible staff. Air conditioning didn’t work
The hotel is old, dated, and in need of a major refit. We were given a terrible internal room which was so dark, I asked to change rooms, as I and a VIP member, and was told that they only had internal rooms left. There were several maintenance issues which I reported to reception and the said someone would come to the room , no one came, so I reported it again and still no one came so we just put up with it. Thank god it was only for one night. The only possitive I can think of is the location is very convenient.
Local parece ser de pernoite de” caminhoneiro” e não para turista que precisa de informações, mapas, facilidades. Faltaram explicações sobre aparelho de ar do quarto. Mapa de Montreal oferecido foi folder do Hip on hip off que mostra só o circuito. Atendentes mal preparadas para informar ao turista onde, tipo de restaurantes e ma vontade em procurar no computador. Hotel não recomendado para turistas. Preço caro pelo serviços não oferecidos.
Great, quiet hotel
Located in Downtown Montreal, Best Western Plus Hotel Montreal is adjacent to Sainte-Catherine Street and within a 10-minute walk of other popular attractions like Place des Arts. This 80-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.
This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/cafe. Start each morning with local cuisine breakfast, available for a fee from 7:00 AM to 10:00 AM.
LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and free long-distance calls are also available.
Best Western Plus Hotel Montreal features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for CAD 30 per night. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a meeting room, a computer station, and free newspapers.
Small clean very efficient
Terrible staff. Air conditioning didn’t work
Dear Guest, We appreciate you taking the time to provide your feedback as it is greatly appreciated. On behalf of all the staff at our hotel, I do apologize for any inconvenience that the A/C did cause during your stay. We hope that you will consider staying with our brand in the future and give us a chance to make things right. Best Regards, Hotel Management
The hotel is old, dated, and in need of a major refit. We were given a terrible internal room which was so dark, I asked to change rooms, as I and a VIP member, and was told that they only had internal rooms left. There were several maintenance issues which I reported to reception and the said someone would come to the room , no one came, so I reported it again and still no one came so we just put up with it. Thank god it was only for one night. The only possitive I can think of is the location is very convenient.
Dear Christopher,Thank you for your review. We would like to apologize for the issues that you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Hotel Management
Dear Takahiro,Thank you for taking the time out to provide your feedback. We appreciate your comments, and we’re glad to see that you enjoyed your stay with us. We hope you choose to stay with us again. Best Regards, Hotel Management
Local parece ser de pernoite de” caminhoneiro” e não para turista que precisa de informações, mapas, facilidades. Faltaram explicações sobre aparelho de ar do quarto. Mapa de Montreal oferecido foi folder do Hip on hip off que mostra só o circuito. Atendentes mal preparadas para informar ao turista onde, tipo de restaurantes e ma vontade em procurar no computador. Hotel não recomendado para turistas. Preço caro pelo serviços não oferecidos.
Dear Luciano, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, BW Plus Hotel Montreal
Great, quiet hotel
Dear Carl,Thank you for taking the time out to provide your feedback. We appreciate your comments, and we’re glad to see that you enjoyed your stay with us. Our staff takes great pride in providing excellent customer service, they will be thrilled to hear that their efforts paid off! We hope you choose to stay with us again! Best Regards, Best Western Plus Hotel Montreal